- Report: #283336
Complaint Review: Premier Electronics - Galion Ohio
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Premier Electronics
833 Harding Way W. Galion, Ohio, U.S.A.
Phone:
419-562-5275
Web:
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Premier Electronics REFUSE TO HONOR WARRANTY & publish misleading professional membership Galion Ohio
*REBUTTAL Owner of company: Slander does not help anyone
*Author of original report: It is not slander when it is the truth!
*General Comment: The "New" Premier Electronics
*General Comment: The "New" Premier Electronics
*REBUTTAL Owner of company: Half truths are still half false
*Consumer Comment: Customer Service Very Poor
This company refuses to honor a valid warranty claim. They serviced my TV on 8/2 and the TV broke again with the same problem on 10/30. They claim to have a 90 day warranty period; that is, until you try to get service then they refuse to honor the warranty.
The also claim on their web site that they are members of the National Electronic Service Dealers Association; yet a call to the NESDA headquarters resulted in the NESDA saying that Premier is not a member in good standing and has not been a member since 2006!
Stay away from these ship shop people and the owner!
Dan
Marion, Ohio
U.S.A.
The also claim on their web site that they are members of the National Electronic Service Dealers Association; yet a call to the NESDA headquarters resulted in the NESDA saying that Premier is not a member in good standing and has not been a member since 2006!
Stay away from these ship shop people and the owner!
Dan
Marion, Ohio
U.S.A.
6 Updates & Rebuttals
Larry
Sioux Falls,South Dakota,
United States of America
Customer Service Very Poor
#2Consumer Comment
Tue, March 29, 2011
I ordered a main board from this company on the 19th of March 2011. My payment was processed through Paypal same day. I received the usual automated emails from both Premier Tv Parts and Paypal saying payment has been made.
Today is the 28th of March 2011 and I have not been able to get any kind of update on my order. I understand that at this time it has only a little over a week; but after three emails to the companies' sales email provided to me in one of the automated emails at time of purchase, I am a little troubled that I have not received some kind of update.
At this time I know nothing other than my payment was processed. I dont know if it was mailed, if they even have the item in stock, if its on back order, any kind of tracking information, nothing.
After reading some of the experiences people from this site have had I am getting a little concerned. I am not expecting anything other some kind of response to my emails so I know the status.
If I have to I will wait the required 45 days waiting period of Paypal and then let them take it from there. I do hope that it does not come to that. I would like my part so I can fix my t.v. or refund my money if they dont have my item.
Thanks
dburns60
Akron,Ohio,
United States of America
The "New" Premier Electronics
#3General Comment
Sat, October 31, 2009
1.) We are living in a time of economic flux, not just in our country.
Many companies have gone out of business leaving their customers and their purchases hanging. It's difficult to repair a broken product without the factory's support. It certainly isn't profitable to not get paid for your service work. With that said:
2.) The owner of the shop was Nic Frye when the complaint was filed. There is now a new owner.
3.) I did this research because I'm interested in more than just the truth, but also the reasons behind the truth.
dburns60
Akron,Ohio,
United States of America
The "New" Premier Electronics
#4General Comment
Sat, October 31, 2009
1.) We are living in a time of economic flux, not just in our country.
Many companies have gone out of business leaving their customers and their purchases hanging. It's difficult to repair a broken product without the factory's support. It certainly isn't profitable to not get paid for your service work. With that said:
2.) The owner of the shop was Nic Frye when the complaint was filed. There is now a new owner.
3.) I did this research because I'm interested in more than just the truth, but also the reasons behind the truth.
Premier Electronics
Galion,Ohio,
U.S.A.
Half truths are still half false
#5REBUTTAL Owner of company
Fri, March 07, 2008
I am glad you were taken care of, have a nice life.
Dan
Marion,Ohio,
U.S.A.
It is not slander when it is the truth!
#6Author of original report
Thu, February 28, 2008
Glad the you admit that when the repair was made and the warranty not honored that you were indeed not a member of the NESDA (as you claim, your dues had lasped - for well over a year!) Not paying dues to an organization for whatever reason makes you "not in good standing". Nowhere does your warranty state that the TV MUST be in you possession within the 90 days; either it fails inside of the 90 days or it does not. Rude? What would you call it when at first you double charge me for the service fee (had to pay the service fee in advance) then get charged the service fee again after the repair; then the "technicians" can not figure out how to process a refund on the credit card machine; there is not enough cash in the register to cover the over charge for a refund; you want to give me a check as a refund - when you would not accept a check from me in the first place. I had to threaten to call the local Galion Police to get my money back, then "magically" there was enough cash in the "gas" fund to issue the refund on the double charged service fee. When your "technicians" got you on the cell phone, you cursed and swore at me? RUDE? You bet you can be rude. Funny how the manufacturer of my TV found your actions so henious that they replaced the entire TV at no charge.
Premier Electronics
Galion,Ohio,
U.S.A.
Slander does not help anyone
#7REBUTTAL Owner of company
Thu, February 28, 2008
For the Record: a) Customer did not bring unit back for service within the warranty period. He called in after to say that it failed earlier but he was unable to bring it in. If Customer had not already tested our good nature, we might have extended his warranty with us. Our patience had expired. b) We are a Member of the Ohio NESDA as well as National Organization. Our Subscription had lapsed and we have cured that. c) Customer was rude overbearing and overall hard to deal with. He was rude to the local chamber of commerce and everyone he dealt with along the way. After a while I became rude back. As the line goes: Some men, you just can't reach. That's the way he wants it, so he gets it. I don't like it anymore than you do. d) Customer never provided an original purchase receipt. E) In the end the manufacture replaced his set due to the parts we replaced failing again. I hope in the future he finds someone with more patience to work with. It surely won't be us.
