- Report: #1423413
Complaint Review: Premium Parking - New Orleans Louisiana
Reported By:
Laura -
Pensacola, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Premium Parking
1010 Common Street, Suite 2950 New Orleans, 70112 Louisiana, United States
Phone:
844-236-2011
Web:
https://www.premiumparking.com/
Categories:
Business Rating:
(0)
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Premium Parking Booted my car even though my spot was paid for and that was verified. Completed Appeals process and still no refund. New Orleans Louisiana
I used the Premium Parking app to pay for my moms car, and the next day used it to pay for my car at a different lot. When I came back to my car, in 40 degree rainy weather, with an infant, my car was booted.
I called PP, and the operator told me that spot was registered to my mom. She said the app had a default mechanism and my mom's car was where the payment for my car defaulted to. I said, fine. You can see I paid, and that both cars are registered to me. Please remove the boot asap.
She said, "We can't do that. You have to talk to the boot guy when he gets there. If he won't approve it, it will be 90 dollars." He should be there in 15-20 minutes.
So, I stood in the rain with my baby. After thirty minutes, I called again. "He should be there in 5-10 minutes."
When he arrived, he said my plate wasn't the plate that was registered and he wasn't removing it without payment. He then told me it would be $50.00, not $90, because it took him more than 30 minutes.
At this point, I was literally in tears. I called PP back, and I pleaded- "If you can see I've paid, please tell this man to remove the boot!" She would not budge. She told me to file an appeal, and that they would "discount" the charge because he was late. We had to pay 50 dollars. The operator made it clear that it did not matter that she could see I had paid for the spot.
I filed the appeal that day, and the form said I'd have an answer in 7-10 business days. On the 11th business day, I started calling to get an answer regarding my appeal, and I couldn't get anyone on the phone because "no one is here to take your call". I'm told by Premium Parking I have to speak to "Admiral" and "Admiral" keeps telling me "the person you need is out of the office". I have been told "the decision" was emailed. I have not received an email. I call back. "The person you need to speak to is out of the office."
I am shocked at this shady, dishonest company, and the fact that an operator who could CLEARLY see I had paid allowed me to go through this.
Finally, a man named William Dunbar calls back. He, too, tells me the "decision" has been emailed. I asked him to read it to me, as I had not received any emails from this company.
He told me that my claim was denied because they had discounted the boot cost already since the wrong license plate was registered. I explained to him, that that WAS NOT WHY IT WAS DISCOUNTED.
I feel like I have sat and watched these people reach into my purse and take 50 dollars. All in all, I paid 65.00 for my mother's car, 30.00 for my car (This payment was the one applied to my mom's car, even though it was already registered) and 50.00 for removal of the boot. I spent over an hour in 40 degree, rainy weather, with an infant, while on vacation trying to leave the spot I had paid for in full. I have now spent two weeks trying to get my money back, incredulous at the notion that a company can operate this way, TO NO AVAIL. At this point, I do not know what else I can do except report them for dishonest service and count my losses.
