- Report: #1369521
Complaint Review: PrimeSeller Leads - Nationwide
Reported By:
Real Estate Agent -
Washougal, Washington, USA
Submitted:
Updated:
-
Author Confirmed
Why?
PrimeSeller Leads
Nationwide, USA
Phone:
8884854234
Web:
www.primesellerleads.com
Categories:
Business Rating:
(0)
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PrimeSeller Leads IVortex Media PrimeSeller Leads - Horrible Service & Charged For Service Not Received 800-325-3678 Bonita Springs Florida
I am writing this so other real estate agents can take pause if considering Prime Seller Leads. The home valuation tool itself is fine. However, the customer service, billing and any account management is horrible. From the facebook advertising to the ISA service, The comapny set up my facebook ad for the wrong location so that I was paying Facebook to generate home value clikcs from people I coulndt follow up with. It took days to get this resolved while the ad was running, and I am the one who actually resolved it. No credit was issued for the mistake. Then there was a glitch in their system for 2 weeks where leads were not converting properly so all that was coming in was what is called partial leads - leads with no email or phone or contact. Finally on week 3, after I asked to cancel one part of my service, they resolved the issue, but again I was paying Facebook the entire time and spped is of importance when responding to these types of leads so they sat stale for over a week. I had also signed up for their oher service Prime ISA (the main reason I went with PrimeSeller at all). The cost on that was to be $5 per phone call made. For the first few weeks, there were 0 calls made because there were no phone numbers and the only phone there was was from when the ad was set up incorrectly. Also, the quality of the phone call made was horrendous - I found this out as the ISA accidentally called me thinking I was a lead for some reason and left me a vm. It was territbly unprofessional and hard to even understand her - the only reason I finally figure who was calling as I recognized the number called from. At that point, I asked to cancel the service and found out they charged my credot card $500 in advance for the ISA service, even though no valid calls had been made! Their ISA manager did reach out to me and asked me to continue the service and offered to suspend charges until they called 100 phone numbers and then for the month after. Mind you, this is on a monh to month service, no contract and they had already billed me for services not rendered so in essence, I had alraedy paid for 100 calls not made! I said I wanted to cancel and to please refund me the $500. T hen I heard nothing - crickets. All of a sudden, I receive a log report that the ISA had called about 30 people since I requested cancelling???? I am not sure how that happened - of course most of the numbers were disconnected or a fax line etc but it is quite suspiscion this happened AFTER I asked to cancel. As of 4/15/17, I still have not received my cancellation - I have emailed the company daily and each time a representative emails me saying I will be hearing from their accounting department soon and then silence.
I am just a oonsumer who was interested in the services they advertised but did not deliver - it was mistake after mistake from day 1. I did not want this situation to occur naturally as it has cost me both monetarily and time. I wanted the services advertised. Now, I just want my refund and to move on - their site clearly states no contracts but cancelling appartently is not an option to them. I am happy to update this post if I do get satisfactory resolution. Otherwise, DO NOT USE THIS COMPANY if you are a real estate agent. There are many others to choose from.
3 Updates & Rebuttals
Update - Still Waiting On Refund
#2Author of original report
Tue, May 09, 2017
April 26th CEO emailed me to confirm that he had placed the refund for me. Unfortunately, as of 5/9, I have yet to receive the refund. I have reached out to him personally since early last week and no response. I tried to give this company the benefit of the doubt in my previous updates but this is the very reason I am receiving the refund - lack of communication and service. I hope the refund he said he issued actually comes to fruition but as of today, my bank is not showing any refund from Prime Seller.
Issue fully resolved
#3Author of original report
Tue, April 25, 2017
In fairness to the company, I want to report that the CEO resolved my complaint.
Update resolution
#4Author of original report
Tue, April 25, 2017
I received a call from the owner and he is willing to issue the credit for the charge. I appreciate him doing the right thing and would not have written a complaint on this site but i was not able to get anywhere resolution prior. Thank you.
