- Report: #1342826
Complaint Review: Pro 1 Windows and Doors - Dallas Texas
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Pro 1 Windows and Doors
722 Dumas Dallas, 75214 Texas, USA
Phone:
469-601-4669
Web:
Http://www.pro1windowsanddoors.com
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Pro 1 Windows and Doors Twilight Zone Nightmare Dallas Texas
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If there were a way to give a negative number, I would. Rhonda Howard, the owner of Pro 1, lied several times about several things, never accepted responsibility for problems she knew existed at the end of a day of installation, and only re-installed the 13 windows that were improperly installed, after we stopped payment on the check for the balance of the job. The windows were not installed according to manufacturers specs, they weren't insulated, didn't have flash tape, or window fins/flanges, as needed on a house with siding. Then, she told me she "gave us an upgrade to double hung windows." When I told her that seemed likely ke something we had the o do to get the dual color (white interior/putty exterior) she said, "No, I just did that." When I check d the contract written several weeks prior, it stated "double hung windows installed ...," just as I'd thought. (Talk about gas lighting!) At the end of the day they were initially installed, Rhonda Howard - even when I asked about the significant gaps in spacing around each of the 13 windows, as well as the huge depth of the windows, compared with the depth of the house - she signed off for n all work, strutting up and down our hallway where seven of the windows are, as f she were the best thing since popcorn! Because my husband had previously installed windows, I knew what I was seeing looked wrong. (How many people have had their windows installed improperly ny this company, and not known?!) When my husband came home, he knew it was wrong, and when the siding guy came by to look at the finished project, and determine how to start the siding the following day, he stated he knew it was wrong. In fact, he told us, and then called Rhonda Howard, to let her know he could not install the siding until the windows were taken out, properly flashed, with fins added. They did ultimately do that, but only because we had stopped pay,net on the check for the balance of the 9k job total. Rhonda Howard was willing to walk away from this house, knowing the wrong type of windows were not installed properly! When confronted, she never apologized, and instead, continues blaming us, and, the other company doing the siding. It was actually the siding contractor who worked with her to get Pro 1 Windows and Doors to order and pay for fins that can be added to windows, so that the windows could be pulled further into the frames, and properly mounted to the window openings. That took us past Thanksgiving Day, and another week beyond, with windows that were literally taped around the edges, in the case of seven windows. The other windows were caulked from the insid, but during the day with the sun in a certain point, you could see through the caulk to the outside! (We have photos to substantiate all I am claiming.) I've never had such a horrible experience on any home improvement job we've given to a company.
2 Updates & Rebuttals
Pro 1 Windows and Doors
Dallas ,Texas,
USA
Leslie, I want to make your experience with my company and your windows a success.
#2REBUTTAL Owner of company
Tue, December 13, 2016
Leslie, I want to make your experience with my company and your windows a success. I have tried many times to remedy the situation with you; while I disagree with your version of events, my ultimate goal is to finish any job knowing the home I've worked on is better than when I started and my customers are completely satisfied. That is still my goal. Again, please contact me directly and I will try to the best of my ability to satisfy you. I understand how deeply frustrated you were with all of your renovation vendors. I've taken pride in my customers and my work for the past 8 years and attend to each job personally, so please contact me. Sincerely, Rhonda Howard
Pro 1 Windows and Doors
Dallas ,Texas,
USA
Leslie, I want to make your experience with my company and your windows a success.
#3REBUTTAL Owner of company
Tue, December 13, 2016
Leslie, I want to make your experience with my company and your windows a success. I have tried many times to remedy the situation with you; while I disagree with your version of events, my ultimate goal is to finish any job knowing the home I've worked on is better than when I started and my customers are completely satisfied. That is still my goal. Again, please contact me directly and I will try to the best of my ability to satisfy you. I understand how deeply frustrated you were with all of your renovation vendors. I've taken pride in my customers and my work for the past 8 years and attend to each job personally, so please contact me. Sincerely, Rhonda Howard
