- Report: #1495610
Complaint Review: Public Storage - Dallas Texas
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Author Not Confirmed
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Public Storage
207 Avery Street Dallas, 75208 Texas, United States
Web:
www.publicstorage.com
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Public Storage Public Storage Bad Customer Service and Very Unprofessional Dallas Texas
I went to this Public Storage in Dallas on Avery to store some of my items. I went to the front desk to ask for the overhead door to be open because my storage is on that side of the building. The lady said that she will not open the door because the store is about to close. It was 5:06 pm and the store don't close til 6:00 pm. I told her that's almost a hour. She refused to open the door. Then she ask where is my truck to unload and I pointed at my cargo van. She says no she will not open the overhead door.
I asked did she know Trish the manager and she replied who? I keep asking her about the manager and she keep asking me who. I asked can I get the phone number to Corporate and she said no. I asked her why I cannot get the phone number and she asked is there anything else I can help you with. I asked her name and she told me to get out of her office. I said fine and took her picture, she told me if I took her picture that she would sue my a*s. I asked are you cursing me and she ignored me. Finally I saw her name tag and her name was Cheryl. I've never felt so disrespected in all my life. First of all this lady was rude and very disrespectful and seem to be on drugs or something.
Another employee came in and I asked for Trish's the manager and she gave it to me outside because I left the office. I tried to reach Trish but I was unable to get in contact with her. I motioned for the 2nd employee to come outside. I asked her for the phone number to corporate office and she gave it to me.
Cheryl should never be allowed to wait on any customers because her attitude and professional is totally unacceptable. I will continue to post this story everywhere I can, so people will realize what type of monster Public Storage have. There is no excuse for her behavior and the way she treats customers.
