- Report: #889834
Complaint Review: Pure Health Naturally - Internet Internet
Reported By:
scar -
Santa Fe, New Mexico, Virgin Islands (US)
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pure Health Naturally
Internet, Internet, United States of America
Phone:
888-323-9355
Web:
http://stores.purehealth100.com
Categories:
Business Rating:
(0)
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Pure Health Naturally purehealth100.com scam re raspberry ketones/green coffee bean extract Internet, Internet
Ordered raspberry ketones and green coffee bean extract on 4/27/12. Never received it. Checked their website on 5/23 and there was a message indicating my order had shipped 5/15 (not true). They charged my credit card on 4/27. I tried calling their 888-323-9355 and no one would answer. I opened a dispute with paypal on 5/23 and have since tried calling the pure health number again, and this time, it won't even ring. Just silence. I've also sent an email ([email protected]) and am waiting for a reply.
1 Updates & Rebuttals
Ashley Allemand
Austin,Texas,
United States of America
Sorry for the Delay, Product is on the Way!
#2UPDATE Employee
Tue, May 29, 2012
We are sorry that we have been unable to connect with you! Your product is its way! If you ordered on April 27, then your product should have arrived already and if not, it will be there by the end of the week at the latest unfortunately, I dont have your confirmation number in order to confirm its exact geographic location. Regarding the charge on your credit card on April 27, either your bank was temporarily holding the payment or you paid with PayPal, which charges your card immediately and then holds the funds until the product ships. Rest assured that we do not charge the card or receive funds from PayPal until the product is out our door and on its way to you! We do sincerely apologize for the delay and thank you SO much for your patience! We are working through the emails just as quickly as possible because our customers (and their health) are very, very important to us! Again, we apologize that we were not able to connect with you faster. Hope you had a nice holiday weekend and we sincerely wish you all the best!
