- Report: #1350775
Complaint Review: Purecell and Dermasoft - Santa Ana California
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Author Confirmed
Why?
Purecell and Dermasoft
Santa Ana, 92799 California, USA
Phone:
8886445487 and 8886117280
Web:
N/A
Categories:
Business Rating:
(0)
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Purecell and Dermasoft Crystal Beauty and Attractskin Big Ripoff Santa Ana California
This company is 1 company They suck you in by telling you that you only pay shipping for 2 products when they get the money for shipping they charge you again for the product 89.95 for one product and 89.95 for the second I DID`nt order the product . Now they are saying I signed the order NO I DID NOT I finnaly got intouch with these people But they would not coperate at all . I called my bank and they are going to investagate Please be aware this company is a fraud They addvertise as be Esta Lauder
1 Updates & Rebuttals
Try DermaSoft
Santa Ana,California,
USA
Response for Donna
#2UPDATE Employee
Wed, January 25, 2017
Dear Donna,
Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.trydermasoft.com/checkout.php
We feel for your concerns, and have processed a refund as requested. In addition, you have been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 888-454-9750 or [email protected]
Sincerely,
Dermasoft Team
