- Report: #1217669
Complaint Review: quicklocksmith247.com - Nationwide
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Author Not Confirmed
Why?
quicklocksmith247.com
Nationwide, USA
Phone:
281-250-2138
Web:
quicklocksmith247.com
Categories:
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quicklocksmith247.com 24 Hour Emergency Locksmith Services Unadvertised & undisclosed emergency fee of $145 after service is completed Houston Nationwide
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I called their 888 phone number and scheduled an appointment to unlock my house. The tech arrived within 30 mins.
Their website (quicklocksmith247.com) says $19 service fee + $35 to unlock house.
Dispatcher doesn't give me a price, so I go off of the website.
Locksmith shows up, unlocks door, gives me invoice--
$20 service fee (higher than advertised on website)
$50 labor (also higher than website, but that's fine too.)
$145 EMERGENCY FEE
=$215 to unlock a twist lock on a door knob.
I call to dispute the emergency fee only, as i was not informed of it.
They hang up on me, i finally get someone and he says a manager will call me right back. Two hours later I call back again, get a manager, "Reba" that tells me she must listen to the recorded call to verify my complaint and will call me back.
Next day, I call the number on my invoice and get a man that says he's a manager, passes me to the technician that verifies he didn't tell me the price and the "manager" tells the technician that he must be mistaken. I ask to the technician to please let me speak to the "manager" again, who says in the back ground "I have nothing to do with this, you deal with her". Mind you, I have been calm and totally willing to pay the $70 service/labor charges.
The "manager" then gets back on the phone, tells me I can send him a copy of my invoice and hangs up on me.
I call back the 888 number that I had schedules the service with, speak with someone that tells me, "We didn't do anything wrong. We don't have to disclose that. You have a nice day. Goodbye."
SERIOUSLY! I could have broke the door knob and replaced it for cheaper!
ABSOLUTE SCAM!
They were extremely difficult and rude.
Their website doesn't mention ANYTHING about emergency fees, etc. They are a 24/7 company, so there shouldn't ever be an emergency or after hours charge.
DO NOT USE THIS COMPANY, EVER.
