- Report: #650050
Complaint Review: Qwest - Internet
Reported By:
anonymous -
Saint Francis, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Qwest
Internet, United States of America
Phone:
Web:
www.qwest.com
Categories:
Business Rating:
(0)
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Qwest Gift Card Scam, Internet
I had the same exact issues as the person in Rip-off Report#640422. I was promised a $100 Visa gift card for signing up for their internet service. When I signed up for service on 5/15/10 I was told I'd receive a post card in the mail with instructions on how to redeem the card on their website.
When I attempted to redeem the card on the website, it didn't recognize my phone/account #. I then was in communication with a Qwest representative who told me they'd manully put it in the system. I decided to take a screenshot of my reward information on their site showing it was processing on 8/24/10, since I used to work in telecom and companies are infamous for the "bait & switch" and not honoring promotions like these.
As of today (10/12/10) I still have not received the card, so I contacted chat support, attempted to check my reward status online, & called multiple phone support #'s. The chat person was worthless and referred me to a phone#. When I attempted to check my status online, once again, it didn't recognize my phone/account#.
I then tried customer support & the first person I spoke with was unknowledgable (stated my reward request was not in the system), so I asked to speak with a supervisor. I was then transferred to Stephanie (rep id#184607) who told me it wasn't processed, technically I wasn't elegible because I didn't have the "up to 3M" HSI (when I was told by the rep who sold me service I was eligible) and it was $50, not $100 and I should expect to receive it in 2-3 weeks!?!?
I then told her the rep who sold it to me must have misrepresented the promotion and she actually flat out lied and told me that I bought my service online and it wasn't through a rep!!!!!! Ya, like I'm really going to sign a service contract without speaking to a rep and how would I have known about the promotion if that was the case?!?!
1 Updates & Rebuttals
Anonymous
Littleton,Colorado,
U.S.A.
Check the original number you dialed
#2UPDATE Employee
Wed, October 13, 2010
If you were to call the original number you dialed for service, that'd bring you to the right department. The most common reason for misinformation is that Qwest is sold by several companies and different vendors who offer different promotions.
Your promotion was most likely offered by a vendor of Qwest and only that vendor will have the means to validate it, or at least speak with their gift card vendor to expedite the gift card.
The chain of command to get this situation remedied would be Qwest vendor> Qwest's vendor's gift card vendor> Gift card vendor's supervisor (if necessary).
The way you can get to the right person quickly is by dialing the number that was advertised on the promotion, then asking the rep to validate with the gift card vendor (perhaps on conference call) on the status of the card.
A direct Qwest supervisor can't assist in matters offered by another vendor for Qwest. I don't work in residential customer service, so I can't say for sure if that promo is offered directly from Qwest or a vendor.
With any large company it is the back-end departments and vendors that have more authority over these matters than a general customer service rep/ supervisor.
Maybe the chat person was trying to get you to the right person.
Anyways, hope I helped.
