Complaint Review: R & L Carriers (freight service for JEGS's Performance Products) - Wilmington OH

-12-12-2018 I purchased a Performance Transmission from JEGS.COM for $1460+/- with $255 in freight charges in order to have the shipment delivered before Christmas in Los Angeles, CA.

I repeatedly tracked the shipment given the provided Tracking #, as well as inquired withe customer service of bothe JEGS and R&L Carriers, Customer Service, Verifying the Estimated and Typical transit times for delivery and they ensured me that it takes no more than 7 days and it should be delivered no later than 12/21/2018 by 5:00pm.

Well, given the guarantee I proceeded to make a reservation for Installation of my transmission in my Vehicle. In order to prevent prolonged storage the Automotiive Repair Shop begain to disassemble and remove the old transmission in preparation for installation of the new transmission that was guaranteed to be delivered by 5:00pm that day.

By 4:30pm on 12/21/2018, (which was a Friday and Christmas Eve Day was the following monday) there was no delivery and no contact from either JEGS nor R&L Carriers, so I decided to get an update on the location of the inbound shipment.

I was informed that the shipment was not sent out for delivery that day and will be sent out for delivery on the next business day. The next business day happened to be Wednesday, December, 26th which was unfortunate but an inevitability.

So, I proceeded to inquire about the location on the shipment at that point to see if I could possibly drive to the Terminal and take delivery onsite. In further research of the where=a=bouts of the shipment, R&L came to the conclusion that the shipment had infact been lost in transit.

It was not at the Temrnal as it stated it had been delvered to at 6:00am on 12/12/2018. It apparently "didn't come off the truck it had been loaded on" according to Customer Service of R&L.

I was suspected to possibly be enroute to Salt Lake City, UT, and if this were true would not be unloaded and scanned until they reopened on Wednesday 12/26, so Tracking would not be updated until then if infact that was even where the package had gone.

At that point R&L could then begin the process of rerouting the package to the proper address in California. Delivery was now estimated to be after 01/02/2019.

I argued my case and was repeatedly told that there is nothing they could do and I need to contact the shipper. So I proceeded to contact JEGS directly. JEGS Customer Service proceeded to place me on hold for over 25 min. which in that time R&L had closed and left fro the Holiday.

When the JEGS operator returned she stated what I had already informed her about at the beginning of the call. R&L isn't answering there phone. (Because they closed at 5:00pm and won't return until the 26th).

She then stated that she will look into it ASAP which will be when she returns from her holiday vacation on Friday 12/28 and that there is nothing she can do until R&L Carriers can verify that the shipment was infact lost in transit and She also explained to me that there is no possible way she could refund the freight cost because the product was already shipped and had incured freight charges.

So Now I am to the point of either requesting a full refund and purchasing the transmission elsewhere and refusing delivery when delivery is attempted or take delivery and attempt to rectify the situation with JEGS and R&L post delivery.

I have now accrued over $700 in additional storage fees with the Repair Facility and have still yet to receive even an updated location of the transmission.