Report: #798876

Complaint Review: RAC - columbus Ohio

2 Updates & Rebuttals

Reported By:

Kimberly - Canal winchester, Ohio, United States of America

Submitted:

Updated:

Author Not Confirmed

Why?

RAC

868 Hampton Rd. columbus, Ohio, United States of America

Phone:

614-868-1990

Web:

Categories:

Rental Stores

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RAC This is not a complaint but a question.. HELP!!! columbus, Ohio

*Consumer Suggestion: RAC Policy

*Consumer Comment: RAC

I am a loyal customer of RAC and have been for years. Being a single mother of four boys; I needed it now. I bought a washer and dyer (that broke within the first 30 day of purchase but they fixed it) and a dinning room set. I paid them off. I then purchased a living room set and a entertainment system. I am almost done paying them off and never been late (well maybe once or twice)

But now I am longer in the state where my home and items are and because I had to leave in a rush. I don't believe that I am able to play for it awhile. I had to find a place to stay here (I am not sure how long I need to be here; might be a extended stay). My payment isn't due yet. But I have to pay my bills at home and now pay bills here. Then feed my children.

I don't know what to do because I have invested at least 75% of the contract price. My credit is very valuable to me. I want to buy a house in a year or so. Plus, I have children. I don't want a warrant. There is no one that can let them in to get it. Plus I really don't want to give it up.

What should I do?

I dont need them calling my Dad. He is ill and doesnt need that and I cant unplug his phone.

Click Here to read other Ripoff Reports on RAC

2 Updates & Rebuttals

Lorenzen

Naples,
Florida,
U.S.A.

RAC

#2Consumer Comment

Thu, November 17, 2011

Being a RENTAL company, and not a credit or finance company, RentACenter DOES NOT report to any credit bureau, and therefore can neither help nor hurt your credit score ( For example, although not advisable, you could actually never send RAC any more payments, keep the merchandise and it will never show up on your credit report one way or another ). And, living in a different state than the one in which you rented is going to complicate matters, such as being able to return and re-rent the merchandise. Although the store from which you originally rented will be concerned as to where you are, and more importantly, where the merchandise is, the store(s) where you live now couldn't care less. You're only an extra work load, being of absolutely no benefit to them nor their bottom line. Also, a lot depends on whether you rented from a RAC owned store, or a franchised store ( a HUGE difference ). The only thing you can do is call the store from which you originally rented and explain your situation to them. I'm sure that since you now live outside of their territory, they will bend over backwards, plant a kiss upon your gluteus maximi and attempt to work out payment arrangements with you.

Southern Belle

Cullman,
Alabama,
United States of America

RAC Policy

#3Consumer Suggestion

Thu, November 17, 2011

I have never dealt with Rent-a-Center but I have heard a lot about them. They have a policy where they will take the items back temporarily and then let you pick up where you left off when you're able. Their web site says: "If youre ever in a bind, we can pick up your product, free of charge, and freeze your payments until youre ready to start back up where you left off."

Now, as for them having access to your home to pick them up, can't help you there.

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