Complaint Review: Radio Shack - Athens Georgia

The Law of technology states that every 18 months technology doubles, this isn't a Radio Shack thing thats a world wide thing. So that'd be why your year and a half old television would be out of date. Also it sounds like you are having issues with the manufactorer not with Radio Shack.

Furthermore the "actual news article" you posted is quote for quote from The Onion, a comedy fake news website/ televison show/ magazine. So thats just you being ubsurd. As far as the company being located in Singapore, theres a shocker nothing is made in the U.S, Asian countries have the technology to manufacture a less expensive product of similar quality.

As far as your questions
1). Because your Television is well outside of Radio Shacks Clearly stated Return/ Warranty policy. Every store has one, YOU SHOULD OF BOUGHT THE SERVICE PLAN, it'd be cover for 24 months. Well worth the 39.99 ya think?

2). See Question 1.

3). You the American public would break Radio Shack, if everytime you knocked your T.V over we replaced it, THAN YOU WOULDN'T HAVE TVS to complain about.

When your Chevy breaks down a year later do you call GM's CEO? Or do you bring to a garage. Learn to think before your posts.

Since you won't be buying from RS ever again, make sure that when you buy your next electronic device  that it is brand name. 

I'm thinking when you bought this TV in 2007,  750  was a steal for a 32".  Back then it was a great bargain.  The Panasonics and LG we had at the time were around $1200+

So you bought the cheaper  brand to save money like many of us would.  It is not RS responsiblity to make sure they parts for every item will sell 2 years after we discontinue it.  That is just absurd.  Do you even realize how many items will sell in our stores?  3000-4000 items.  1000-2000 are made our other vendors.
 
So why this attitude against RS.  If you had bought a Vizio TV Sams, or Walmart, ARe they also required to carry parts.  Of course not,  THey don't even have parts and they don't even  own a repair facility. 

I bet when you bought the TV, we offered our RSSP warranty to you and you either said 1)  It's so cheap i'll just buy another one when it goes out
or
2)  If it's a good product  I shouldn't have to pay for a warranty.

These days everything is made to the lowest bidder in Asia.

I'm too tired to continue.  But here goes my last zinger.  Just maybe instead of wasting all of your picketing outisde of a RS store you might get a JOB?   Then maybe you could have paid off your account.  And maybe you might have been able to afford the better brand tv.

I'm done with this post...

I do not think one can blame Radio Shack for this one, as the warranty had expired.

Nowadays, electronics are almost like throw away items, whether we like it or not. All this cheap stuff comes from the Far East, and in today's competitive landscape, consumer products have life cycles of two years at best. So it is very possible that you buy something today that is discontinued next year.

Of course it is possible to sell you a TV set that is designed and built in the US, with support that only requires you to call a domestic phone number. Problem is of course that such a TV would cost $2000 with the same features as that TV coming from the Far-East, costing only $400.

The reason for that price difference is, that labor cost, health insurance cost, employee retirement cost, environmental requirements, liability insurances and taxes make it impossible for a US based company to sell a consumer product, made in the US, for a competitive price. (and in the town hall meetings, you guys are all screaming at Obama supporters for wanting to fix the health insurance mess which would TREMEDOUSLY lower cost for US based companies, so don't complain here about cheaper Far East products I would say)

So again, do not blame Radio Shack. The only thing I would expect from Radio Shack is that they make service documentation available so that you could either repair the set yourself or have it repaired by a TV repair shop. But even then, the custom chips used in these products ALSO have life spans of about two years. So if such a chip is busted, it most likely is not available any  more, meaning the only option you have is to throw the set away.

The good news is that in 90% of broken equipment situations, the component that failed is either a capacitor or a simple semiconductor. So in that case, it is repairable.

By the way, I checked, but Mr. Julian C. Day is still the CEO of the company. A person who is so disloyal to the company he draws an undoubtedly hefty paycheck from, I would have fired on the spot. Especially because the only productive thing HE ever came up with, was the change from the name "Radio Shack" to the name "The Shack".

By the way, I have NO problem with the name "Radio Shack", and I take the comments that were made here about radio hams as an insult. Too bad we do not have more youngsters that are interested in the hobby of Electronics, maybe we would not have China and India eating our lunch in that case, when it comes to product development and manufacturing.

To summarize, if you prefer to buy far-east electronics for minimal money, instead of buying US, do not complain here. You can only blame yourself.

Would an employee of radio shack know this: ""And why, for crying out loud did AKAI stop making two of the major components of this t.v. If you read the AKAI write-ups on this site, it appears that they never did make the parts and knew that they were going to go bad and furthermore, NO ONE can contact them."" That's a question for Akai to answer. Radio shack just sell the product, they could care less about the parts and components of them.

Would an employee of radio shack know this: ""And why, for crying out loud did AKAI stop making two of the major components of this t.v. If you read the AKAI write-ups on this site, it appears that they never did make the parts and knew that they were going to go bad and furthermore, NO ONE can contact them."" That's a question for Akai to answer. Radio shack just sell the product, they could care less about the parts and components of them.

Would an employee of radio shack know this: ""And why, for crying out loud did AKAI stop making two of the major components of this t.v. If you read the AKAI write-ups on this site, it appears that they never did make the parts and knew that they were going to go bad and furthermore, NO ONE can contact them."" That's a question for Akai to answer. Radio shack just sell the product, they could care less about the parts and components of them.

Would an employee of radio shack know this: ""And why, for crying out loud did AKAI stop making two of the major components of this t.v. If you read the AKAI write-ups on this site, it appears that they never did make the parts and knew that they were going to go bad and furthermore, NO ONE can contact them."" That's a question for Akai to answer. Radio shack just sell the product, they could care less about the parts and components of them.

Thanks, Neal.....I have already done all of what you suggested. AKAI will not return my calls, em's or anything. Also, just like I reported somewhere on this site...most likely under AKAI....they do not have ANY contact information on their website SELLING their cheap t.v.s. Just go to their website and see. I tried to post comments about their products and, naturally, they did not add to their comments. Neal, I know that I bought this thing from Radio Shack and by now, I guess I am convinced that Radio Shack is not responsible or, shall I say 'does not want to take any responsibility for this'...but for crying out loud...Radio Shack had to have known that they were selling a product that does not support the public by making sure we can get parts for the products that they buy and resell to us. It appears to me that Radio Shack is just trying to make a buck off of us by doing this. Buying cheap in Singapore....and not making sure that they, the company have replacement parts. Since you are apparantly associated with Radio Shack, could you answer this for me? And why, for crying out loud did AKAI stop making two of the major components of this t.v. If you read the AKAI write-ups on this site, it appears that they never did make the parts and knew that they were going to go bad and furthermore, NO ONE can contact them. I would appreicate a professional comment on this....thanks

I did some searching today and found this bit of info: Should your product require warranty service, please have your receipt available and call 1-800-726-4405 or send an e-mail to [email protected] When you call this number it is a voicemail service that tells you to goto akaiusa.com and email the apropriate email address of your concern, or it says you can leave a voicemail. It does say emails are answered faster than a voicemail message. If you have not gone this route yet, I'd say try both, leave a voicemail and send some emails. If you have already tried these I apologize, just trying to give you some information to help you along. Again, RadioShack did not rip you off, I'm just a manager trying to help you find a solution.

""People have contacted the BBB, the Attorny General and so on and there is nothing that is being done about this. WHY? "" because no one has done anything illegal. That's why nothing is being done.

""People have contacted the BBB, the Attorny General and so on and there is nothing that is being done about this. WHY? "" because no one has done anything illegal. That's why nothing is being done.

""People have contacted the BBB, the Attorny General and so on and there is nothing that is being done about this. WHY? "" because no one has done anything illegal. That's why nothing is being done.

""People have contacted the BBB, the Attorny General and so on and there is nothing that is being done about this. WHY? "" because no one has done anything illegal. That's why nothing is being done.

the point is that your problem is with Akai, not with radio shack. Radio Shack has done nothing wrong. They gave you exactly what they promised they would give you and honored the warranty they sold you. Even if the TV is junk, companies do have the right to set warranties on their product. Most televisions have a one to two year warranty. That's all you should expect the TV to work for. As for parts, yes it sucks, but if they don't manufacture or sell your exact model of television, why would they continue to make parts for it? My TV is out of warranty, and I fully expect when it breaks down I'll have to throw it away and buy a new one. If you think TVs are bad, look at computers. A year or two after purchasing a computer you can't get the parts for those computers anymore unless you scavenge the secondary market for used parts. That's what I would advise you to do. Find out exactly what parts and part numbers you need and track down the parts yourself from the used market. Then have someone repair it. Even if they still made parts for it, you would still have to pay to have it all fixed. I learned this lesson years ago on electronics, if you buy an offbrand from a third world country, then expect it to be junk.

the point is that your problem is with Akai, not with radio shack. Radio Shack has done nothing wrong. They gave you exactly what they promised they would give you and honored the warranty they sold you. Even if the TV is junk, companies do have the right to set warranties on their product. Most televisions have a one to two year warranty. That's all you should expect the TV to work for. As for parts, yes it sucks, but if they don't manufacture or sell your exact model of television, why would they continue to make parts for it? My TV is out of warranty, and I fully expect when it breaks down I'll have to throw it away and buy a new one. If you think TVs are bad, look at computers. A year or two after purchasing a computer you can't get the parts for those computers anymore unless you scavenge the secondary market for used parts. That's what I would advise you to do. Find out exactly what parts and part numbers you need and track down the parts yourself from the used market. Then have someone repair it. Even if they still made parts for it, you would still have to pay to have it all fixed. I learned this lesson years ago on electronics, if you buy an offbrand from a third world country, then expect it to be junk.

the point is that your problem is with Akai, not with radio shack. Radio Shack has done nothing wrong. They gave you exactly what they promised they would give you and honored the warranty they sold you. Even if the TV is junk, companies do have the right to set warranties on their product. Most televisions have a one to two year warranty. That's all you should expect the TV to work for. As for parts, yes it sucks, but if they don't manufacture or sell your exact model of television, why would they continue to make parts for it? My TV is out of warranty, and I fully expect when it breaks down I'll have to throw it away and buy a new one. If you think TVs are bad, look at computers. A year or two after purchasing a computer you can't get the parts for those computers anymore unless you scavenge the secondary market for used parts. That's what I would advise you to do. Find out exactly what parts and part numbers you need and track down the parts yourself from the used market. Then have someone repair it. Even if they still made parts for it, you would still have to pay to have it all fixed. I learned this lesson years ago on electronics, if you buy an offbrand from a third world country, then expect it to be junk.

the point is that your problem is with Akai, not with radio shack. Radio Shack has done nothing wrong. They gave you exactly what they promised they would give you and honored the warranty they sold you. Even if the TV is junk, companies do have the right to set warranties on their product. Most televisions have a one to two year warranty. That's all you should expect the TV to work for. As for parts, yes it sucks, but if they don't manufacture or sell your exact model of television, why would they continue to make parts for it? My TV is out of warranty, and I fully expect when it breaks down I'll have to throw it away and buy a new one. If you think TVs are bad, look at computers. A year or two after purchasing a computer you can't get the parts for those computers anymore unless you scavenge the secondary market for used parts. That's what I would advise you to do. Find out exactly what parts and part numbers you need and track down the parts yourself from the used market. Then have someone repair it. Even if they still made parts for it, you would still have to pay to have it all fixed. I learned this lesson years ago on electronics, if you buy an offbrand from a third world country, then expect it to be junk.

Please take a minute and go to AKAI on this site. Then maybe you will understand. AKAI is selling t.v.s to citizens of this country and they are breaking down. Even the people that have an extended warrenty are sitting there looking at a blank t.v. I am sorry for my bad attitude towards some of you.....but, if this happened to you, you would not like it either. Read what AKAI customers are saying on this site. And try going to an AKAI site...there is no way to contact them. People have contacted the BBB, the Attorny General and so on and there is nothing that is being done about this. WHY?

"" WHO ARE YOU? AND WHAT CONCERN IS THIS TO YOU. Why do you keep on adding things that you know or care nothing about? Why don't you go and put a pot roast on or something instead of giving me your UNWANTED opinion. Why is it that you keep on writing on my complaint? Don't you have anyting better to do or are you with Radio Shack, too. So go to your kitchen where you belong. "" It becomes obvious that you know you are wrong when your only rebuttal is to tell me to "get back in the kitchen" I'm not even sure what that means. If you post in a public forum, expect to get people's opinions on your situation. As the above employee said, you weren't ripped off. The company has done exactly as they promised to do when you purchased it. And no, I don't have anything better to do. my life revolves completely around tormenting you. Sheesh.

I guess my question is, why are you complaining if your warranty has expired? I look at it this way. RadioShack has a 30 day return policy. You were offered an extended 2 or 3yr warranty at the time of purchase, which you apparently did not buy, this was your choice. The TV has a 1 year warranty. During this warranty if you have problems you would bring the TV to RadioShack and we would send it off to our repair center to have it fixed, and if it cannot be fixed would be replaced under the terms of the warranty. You said that after 1 and 1/2 years your TV broke. As unfortunate as it is, I see no ripoff from RadioShack from this story. You decided *not* to purchase an extended service option through us which on most 32" TV's is an ONSITE repair plan. I'm sorry this happened to you, but you can't expect any retailer or any manufacturer to fix a broken item outside of the warranty period, it just won't happen.

WHO ARE YOU? AND WHAT CONCERN IS THIS TO YOU. Why do you keep on adding things that you know or care nothing about? Why don't you go and put a pot roast on or something instead of giving me your UNWANTED opinion. Why is it that you keep on writing on my complaint? Don't you have anyting better to do or are you with Radio Shack, too. So go to your kitchen where you belong.

RADIO SHACK did not rip you off. They sold you a TV, they have NOTHING to do with the warranty. You find an american retail outlet that will do ANYTHING for you past the 30 day return policy. Unless you purchase an extended warranty from that retailer they are under no legal obligation to do anything for you. If you are outside of a product's warranty there is no guarantee it will still work. Exercise your consumer rights and RESEARCH a good brand of TV with the warranty and support level that you want. It is NOT Radio Shack's job to research companies for you. They sell the products, they don't guarantee the products. That's the manufacturer's job. If you buy a new car and it gives you issues a year down the road, you don't get mad at the car lot, you get mad at the manufacturer. How is it even remotely radio Shack's fault that the company went out of business? Face it, you bought a cheap TV from the third world and you got what you paid for. If you had bought American or even Japanese your TV would still be working and you would be able to replace it.

If it not Radio Shack's fault, whose then? AKAI?..yes. AKAI will not answer any phone calls, emails, smoke signals, or the Pony Express. They (AKAI) are located in Singapore and refuse any help. THEY NO LONGER MAKE THE PARTS AFTER 1.5 YEARS OF USE. VENDOR LAWS, PEOPLE, VENDOR LAWS! What are our right as citizens of this country. To have a company like Radio Shack buy from a very shady company like AKAI....sell you a t.v. and don't care that your t.v. will not be workiing in 2 days...just like the one posted up to my time line. Try going to AKAI's website...they are still selling these t.v.s to us that are unknowing. You will see that you can not even contact them. You can not even contact them because they don't want to be contacted because they are laughing at the stupid Americans who buy their t.v.s.

Silly? I think that you are ignorant because you did not take the time out to read and understand this issue. I don't give a rats behind if I look silly. And yes, I believe you are an employee and an ignorant one at that. GOT THAT RAMJET! PUT THAT IN YOUR PIPE AND SMOKE IT. The American public is constantly being ripped off because of situations like this one. I think that Radio Shack is responsible for replacing this t.v. because they sold it to me with out investigating the company that they bought it from. Radio Shack presented this t.v. to sell...THEY DO NOT CARE that the parts were not going to be available to me or you when this stupid thing broke in the first place. And who ever else out there who bought an AKAI and it has broken after 2 dayS (I read this one and was outraged)...and this person could not even get the parts after 2 days and it was still under warrenty. Again, for those of you who are sitting there picking your noses....like Mr. RAMJET INSTEAD OF UNDERSTANDING WHAT YOU ARE READING. THE COMPANIES THAT THE AMERICAN PUBLIC ARE BUYING FROM (LIKE RADIO SHACK) DO NOT GAURANTEE THAT WHEN YOUR T.V. BREAKS AFTER 1.5 YEARS (OR IN THE CASE MENTIONED IN THE 2ND PARAGRAGH...2 DAYS) IS UNEXCEPTABLE TO ME AND IT SHOULD BE TO EVERY CITIIZEN IN THIS COUNTRY. Again....it was out of warrenty,yes...but I should be able to buy the parts and Radio Shack knew this and did not care....that is how they make their money.

I agree. This is NOT Radio Shack's fault. As the above poster stated, Akai used to be known for their quality electronics, but NOT TVs. But now, just like RCA, Zenith, GE, etc., it's just a name slapped on to a piece of junk made in a slipshod factory in SE Asia. Moral is - Do your research FIRST - then stick with the major brands. There is enough information on the web to make an informed, intelligent decision.

First of all, I didn't take the original post seriously because of the spoof from The Onion. That's kind of like quoting Mad Magazine as your reliable news source. Second, buying a TV at Radio Shack is like buying an electron microscope at Wal-Mart. They may have one, but you can bet it's going to be some off brand or an unpopular model. Akai used to be known for stereo sound equipment. I didn't even know they made TVs. It's most likely that they just slap their name on some chinese no-name brand, which would probably explain why there are no parts available. Bottom line is that if you want longevity, you need to invest in major brands and have an extended warranty to back you up. Since the TV in question was out of warranty, I don't see how either Radio Shack or Akai owes anything on this deal.

when you buy electronics look at your warranty. That's how long you should expect it to last trouble free. If you are concerned about the warranty you shuold buy an extended warranty. Also, that article you pulled is was originally from a website called "The Onion" its a fake news website, much like the daily show. The fact that they offered you a discount at all is good customer service.My advice, next time you buy a TV, research brands, buy a TV from a company that has a long track record of good parts and customer service. Not some fly-by-night offbrand TV maker in indonesia. You get what you pay for.

Jeen, you are dead wrong and now are only making yourself look silly. The Television is far out of warranty and you did not get a warranty from radio shack anyway. They owe you nothing. Radio Shack is an excellent company and I have had good experiences with them for many years. Of course, now I will accused of working for them LOL.

Do you think that offering me a $30 discount on another tv is good customer service? I can't even believe you said that.

I have never filed a report to The Onion on this matter. As a matter of fact..I have never even heard of this website. Furthermore, who are you and why are you making this your matter....do you work for Radio Shack? And how did you find an article on The Onion whereas I was supposed to have filed a complaint?

This report is interesting, if nothing else. I don't understand how the customer could possibly hold the retailer responsible in this situation. The retailer did not manufacture the product. The retailer's warranty and return policy had expired. It would seem that the customer should be upset with the manufacturer, not the retailer. Also, posting a fake news article from "The Onion" caused this customer to lose all credibility. Source: http://www.theonion.com/content/news/even_ceo_cant_figure_out_how I'm surprised they even offered you a discount. That was customer service that went "above and beyond." The correct response would have been to ignore you.

To Joe....thanks for your comments and support. Also, I am very sorry that you had a bad experience..doesn't feel good, does it? To Inspector....you are most certaintly right....I will do what you suggested and thank you, too. To Robert....thank you also for your comment. As far as 'being a bully'--If you only knew me you would not judge me as so. Do I appear to you to be 6' tall, mean and ugly and just trying to get something for free. No, I am 5'2", 125 lbs. and I carrry a big smile. I have been described as having a big heart, sweet natured and always optimistic. Does it make me a bully just because I am trying to make a very serious point here? My point is not the warranty, nor any of the questions you asked me. Robert, do you really think that a $30 discount is enough? That remedy from Radio Shack was just a bandaid fix. If this happened to you, would you not be insulted? Judging from your tone, I think that you would. Also, and I am not trying to be ugly here, but do you have the capibility to put yourself in another person's shoes? Please read below.. To Charles...does Robert (Bill) really get paid to do that? And thank you, too. To Edgeman...thanks also and please read below. This may all sound very confusing because of warrantees, years, dates etc... So I will try to put all of this simply so that I can get my point across: THIS IS MY POINT 'It is my sincere belief that Radio Shack formed an alliance with a fly by night company (whether they knew it or not) in another country that resulted in you or me not being able to purshase parts that are needed when your warrantee runs out because... the parts are no longer being manufactored after 1.5 years of original purchase of the product'. By the way, after submitting the first report, I found that both parts, not just one, that I need (and it is not a power board but a power supply) are no longer being manufactored. Does that not sound JUST A LITTLE FISHY TO YOU? Would you not expect the parts to be there when you needed them? I would and I do expect support from a multi billion dollar United States corporation to do better than that. I am willing to pay for the parts but Radio Shack is not supporting nor protecting the consumers that they sell to. That would be you and me. Tell me, does anyone out there expect their $700.00 TV to break down after just watching it for 1.5 years? And again, would you expect to be able to go out and buy the parts that you needed? This is the United States of America for crying out loud! Real update: I faxed the first report from Rip Off and a copy of my Public Demonstration Permit directly to Julian Day, CEO of Radio Shack and informed him that I intend to continue demonstrating until they (Radio Shack) offer some kind of remedy instead of a very insulting $30 discount for another tv. from their store. Are all of you not tired of situations like this? Or maybe something else that has happened to you, like JOE..he was never able to resolve the situation with Radio Shack. What about other US corporations? This is why RIP OFF gives us this site....because the founder of RIP OFF REPORT realized that things are getting way out of hand in this country and he was sick of it, too. Thanks to all. Jeena

To Joe....thanks for your comments and support. Also, I am very sorry that you had a bad experience..doesn't feel good, does it? To Inspector....you are most certaintly right....I will do what you suggested and thank you, too. To Robert....thank you also for your comment. As far as 'being a bully'--If you only knew me you would not judge me as so. Do I appear to you to be 6' tall, mean and ugly and just trying to get something for free. No, I am 5'2", 125 lbs. and I carrry a big smile. I have been described as having a big heart, sweet natured and always optimistic. Does it make me a bully just because I am trying to make a very serious point here? My point is not the warranty, nor any of the questions you asked me. Robert, do you really think that a $30 discount is enough? That remedy from Radio Shack was just a bandaid fix. If this happened to you, would you not be insulted? Judging from your tone, I think that you would. Also, and I am not trying to be ugly here, but do you have the capibility to put yourself in another person's shoes? Please read below.. To Charles...does Robert (Bill) really get paid to do that? And thank you, too. To Edgeman...thanks also and please read below. This may all sound very confusing because of warrantees, years, dates etc... So I will try to put all of this simply so that I can get my point across: THIS IS MY POINT 'It is my sincere belief that Radio Shack formed an alliance with a fly by night company (whether they knew it or not) in another country that resulted in you or me not being able to purshase parts that are needed when your warrantee runs out because... the parts are no longer being manufactored after 1.5 years of original purchase of the product'. By the way, after submitting the first report, I found that both parts, not just one, that I need (and it is not a power board but a power supply) are no longer being manufactored. Does that not sound JUST A LITTLE FISHY TO YOU? Would you not expect the parts to be there when you needed them? I would and I do expect support from a multi billion dollar United States corporation to do better than that. I am willing to pay for the parts but Radio Shack is not supporting nor protecting the consumers that they sell to. That would be you and me. Tell me, does anyone out there expect their $700.00 TV to break down after just watching it for 1.5 years? And again, would you expect to be able to go out and buy the parts that you needed? This is the United States of America for crying out loud! Real update: I faxed the first report from Rip Off and a copy of my Public Demonstration Permit directly to Julian Day, CEO of Radio Shack and informed him that I intend to continue demonstrating until they (Radio Shack) offer some kind of remedy instead of a very insulting $30 discount for another tv. from their store. Are all of you not tired of situations like this? Or maybe something else that has happened to you, like JOE..he was never able to resolve the situation with Radio Shack. What about other US corporations? This is why RIP OFF gives us this site....because the founder of RIP OFF REPORT realized that things are getting way out of hand in this country and he was sick of it, too. Thanks to all. Jeena

Keep laughing robert. You just don't laugh @ people who have problems because It will always come back to you. I know people love to laugh @ me well I don't care. I hope when you have problems & belive me you will have problems some point In your life & I hope they laugh @ you just like how ya'll have laughed @ me. I also have the right to post comments on complaints just like you have the right to post comments to mine & say insulting things to me!.

Charles, is there one company or business that hasn't wronged you or your mother in any way? Personally I find your posts bring me a smile(well more like a laugh) to my day, and part of me really hopes you don't start posting. However, there is a term that really seems to fit here, "Jumping the Shark" If you are not familar with this term, from Wikipedia: "Jumping the shark is a colloquialism used by TV critics and fans to denote that point in a TV show or movie series' history where the plot veers off into absurd story lines or out-of-the-ordinary characterizations" Once you post, the entire report seems to go off into very strange directions. Very often leaving the original reason for the post in the dust. I am sure this one will go down that same path.

I'm confused. Is AKAI the in-store brand for Radio Shack? Why are they being held responsible? The only two reasons I can think of are: 1) AKAI is actually Radio Shack's private label. 2) Radio Shack sold you an extended warranty. From the report, I think we can strike item 2. So is AKAI Radio Shack's label or am I missing something? If AKAI is a separate vendor, how can Radio Shack (or any store) guarantee how long the vendors will stay in business?

How much did radio shack pay you to defend them on this site, we all know businesses pay bill to defend them & harass & embarass the poster of the complaint. Radio shack nothing but a bunch of money hungry theives. They make you buy warranties & they don't honor them If you have a problem with your cell phone. Radio shack cheated me out of $135, when they where giving away free phones. Never again will I walk into a radio shack store, they are nothing but crooks.

I treat Radio Shack as I do Wal-Mart. That is I avoid going there unless I am looking for an item that I can not find somewhere else. But as to some of your comments, I really can not see where Radio Shack is at fault. What was the Mfg warranty? 90 days, 6 months, 1 year. When did the TV stop working? How long should a company "do something" for you? Radio Shack does not manufacture the TV. They can't predict if a company is going to go out of business or stop making a certain product. After you complained they offered you a new TV at their cost. What precedence do you have that requires Radio Shack(or any store) to replace an item that is out of any warranty? "..Now, I have worked in retail before and I know that stores do not mark up thier products 13%..." - Then you didn't work in Electronics. Because that is right around the Mark-Up for Computers and TV's. I worked in retail quite a while ago and saw the "cost" of these items. So you say how could you make money...EXTENDED WARRANTY's were the big money maker. They could sell a TV for $550, that cost the store $500. But if they get the customer to add a 3 year $250 Extended Warranty that is turning a 10% Profit into about a 35% profit margin. It is also not Radio Shack's fault that you still owe $400 of your original $750. You put it on credit instead of paying cash(and probably paying close to the minimum each month). You may not want to hear this, but the amount of interest you are going to pay could have paid for a new TV. As of right now it just seems like you want to "bully" a store who 1-Didn't Mfg the TV. 2-Is not at fault for the Mfg not making them any more. 3-Already offered you a solution. So what do you want them to do?

I can remember when radio shack sold vacuum tubes and every store had a tube tester near the door. Radio shack is one of the last survivors of a dying breed of diy stores, at least it was until it got involved with cell phones and computers. I hope radio shack is around forever. Next time try best buy or Walmart or some other chain, try getting any warranty out of them, better yet look up these stores on this site and see what others have to say about them. Electronics became disposable years ago. VIVA LA RADIOSHACK!!!

THEY CHEATED ME OUT OF $900 FOR A LAP TOP COMPUTER! TURNS OUT THAT IT WAS NEVER EVEN IN THEIR INVENTORY! AN EMPLOYEE BLEW IT UP WHEN TRYING TO ERASE SOME SORT OF PORN HE HAD DOWNLOADED ON IT AND IT WAS SOLD TO ME AS NEW. IT WAS A COMPAQ. I CALLED UP THE COMPAQ CUSTOMER SERVICE AND THE INDIAN GUY AND I FIGURED OUT THAT IT WASN'T EVEN THE ORIGINAL POWER SUPPLY CORD THAT CAME WITH IT AND THERE WERE A LOT OF OTHER THINGS WRONG. WHEN I TOOK IT BACK, THE GUY WHO SOLD IT TO ME WAS NOT ON DUTY,MY CASH REGISTER RECEIPT HAD FADED UNTIL THE ONLY THING YOU COULD SEE WAS THE NAME OF THE STORE AND THE DATE OF THE PURCHASE. THEY WERE BLASTING GANGSTA RAP WITH ALL OF THE OBSCENITIES AND BAD REFERENCES TO WOMEN IN THE STORE SO I COULD HARDLY BE HEARD OVER IT AND I CAN SING WITH A MARIACHI GROUP AND BE HEARD WITHOUT A MICROPHONE! WHEN I TOOK IT BACK, I ALSO SAW THAT THE GUY WHO RANG UP MY SALE HAD NOT MADE THE DUPLICATE COPY THAT HE SHOULD HAVE MADE AND HE TOOK THE $900 CASH I GAVE HIM AND PUT IT IN HIS OWN POCKET. THEY WOULD NOT TAKE THE COMPUTER BACK EVEN THOUGH I HAD BOUGHT IT THERE AND THIS WAS THE RADIO SHACK IN HIGHLAND MALL IN AUSTIN,TEXAS. I HAVE NOT STEPPED INSIDE A RADIO SHACK STORE AGAIN SINCE THEY TRIED TO SELL ME A COUNTERFEIT PHONE CARD AT ANOTHER LOCATION IN AUSTIN,TEXAS! I HOPE RADIO SHACK GOES BROKE!