- Report: #339328
Complaint Review: Razoreye Media Group - Internet
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Author Confirmed
Why?
Razoreye Media Group
www.web-detective.com Internet, U.S.A.
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Razoreye Media Group Deceptive Sales Tactics, Bills For Products/Services That Were Never Received Internet
May 3, 2008 - lured by promise of many search hits, I signed up for Web Detective Pro, 3 day trial for $2.95. But when I used www.web-detective.com, there were not hits at all. I immediately contacted them within the hour via their website cancellation link. I received an email from Savannah Richards, Client Relations Mgr., Web Detective Pro - Razoreye Media Group confirming my cancellation, and there was no charge to my credit card. However on June 4, 2008, I received an email for a $38.83 recurring monthly charge to my credit card for The Privacy Chest. I never received anything in the mail during the "30 day trial", so my position is that I was never in the trial period and own them nothing. Finally reached them on June 6th via 888-432-4378 number to cancel The Privacy Chest, and I demanded cancellation and a credit. The call center rep confirmed the cancellation but said she would refer the credit to their billing department. On June 7th, I received the following email:
Refund Request
Our Answer
6/7/2008 2:05:12 AM
Thank you for contacting the Razoreye Media Group.
At the time you made your Web D Pro purchase you also opted in for a trial subscription to The Privacy Chest which includes a monthly newsletter devoted to education and prevention around identity theft, as well as a proactive identity theft protection service. The Privacy Chest and Web Detective Pro are two completely separate products.
The order information for TPC was on the same order page for Web Detective Pro. If you signed up for a trial membership, you were also given the option for the free trial issue of The Privacy Chest.
You chose to accept the free trial issue, and as clearly stated on the order form, receipt and confirmation email, your trial subscription does roll over into a monthly recurring subscription if you do not cancel within the 30 days after the initial signup date.
The Privacy Chest was delivered via first class mail to the address you provided at the time of purchase. On that issue were clear instructions to cancel The Privacy Chest if you wished to do so.
As indicated in the newsletter and the greeting message, you had the option to cancel your Privacy Chest subscription at any time by calling our toll-free number.
The Privacy Chest membership was not cancelled so you were charged accordingly, these charges are non-refundable but we have removed your subscription from the recurring billing feature so no further monthly charges will be placed.
We are truly sorry to hear you have not found our product to be useful for your purposes, any feedback you may have that would allow us to improve our product for future clients would be greatly appreciated!
Should you wish to remove your email address from our database please visit:
http://support.razoreye.com/ and use the link provided.
Thank you. Should you have any additional questions or concerns please do not hesitate to contact us again.
Johnny James
Note there is no apology for their deceptive business practices or acknowledgement that I never received a trial copy. So I called American Express customer service and they gave me an immediate credit, opened a dispute, and told me they would take care of it.
LESSON LEARNED: NEVER DO ANY BUSINESS WITH RAZOREYE MEDIA GROUP, which according to their website is based in Calgary Canada but uses Florida phone numbers and is part of Pandomar Management based in Miami FL.
Craig
Myerstown, Pennsylvania
U.S.A.
Refund Request
Our Answer
6/7/2008 2:05:12 AM
Thank you for contacting the Razoreye Media Group.
At the time you made your Web D Pro purchase you also opted in for a trial subscription to The Privacy Chest which includes a monthly newsletter devoted to education and prevention around identity theft, as well as a proactive identity theft protection service. The Privacy Chest and Web Detective Pro are two completely separate products.
The order information for TPC was on the same order page for Web Detective Pro. If you signed up for a trial membership, you were also given the option for the free trial issue of The Privacy Chest.
You chose to accept the free trial issue, and as clearly stated on the order form, receipt and confirmation email, your trial subscription does roll over into a monthly recurring subscription if you do not cancel within the 30 days after the initial signup date.
The Privacy Chest was delivered via first class mail to the address you provided at the time of purchase. On that issue were clear instructions to cancel The Privacy Chest if you wished to do so.
As indicated in the newsletter and the greeting message, you had the option to cancel your Privacy Chest subscription at any time by calling our toll-free number.
The Privacy Chest membership was not cancelled so you were charged accordingly, these charges are non-refundable but we have removed your subscription from the recurring billing feature so no further monthly charges will be placed.
We are truly sorry to hear you have not found our product to be useful for your purposes, any feedback you may have that would allow us to improve our product for future clients would be greatly appreciated!
Should you wish to remove your email address from our database please visit:
http://support.razoreye.com/ and use the link provided.
Thank you. Should you have any additional questions or concerns please do not hesitate to contact us again.
Johnny James
Note there is no apology for their deceptive business practices or acknowledgement that I never received a trial copy. So I called American Express customer service and they gave me an immediate credit, opened a dispute, and told me they would take care of it.
LESSON LEARNED: NEVER DO ANY BUSINESS WITH RAZOREYE MEDIA GROUP, which according to their website is based in Calgary Canada but uses Florida phone numbers and is part of Pandomar Management based in Miami FL.
Craig
Myerstown, Pennsylvania
U.S.A.
