- Report: #735306
Complaint Review: Regency Beauty Institute - Phoenix Arizona
Reported By:
c -
phoenix, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Regency Beauty Institute
Phoenix, 85085 Arizona, United States of America
Phone:
Web:
www.regencybeauty.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Regency Beauty Institute RBI Regency Corporation has no idea what they are doing. You will be taken advantage of. Phoenix, Arizona
As this is not about the school itself in Phoenix, AZ, it is about the entire Corporation of Regency Beauty Institute.
I started part-time in September of 2007 at the campus in Greenwood, Indiana. When I first started at RBI, it seemed great. The advisors would call periodically, to make sure I was on track and they really seemed like they genuinely wanted you to be on track to graduate, etc. etc.
As everyone's life changes, I had to move to Phoenix, AZ in the summertime of 2008. Everything was fine with my transfer paperwork and I was fine and on track. There was a point that I had to withdraw from my training and put off my schooling for a small amount of time so I could settle myself in Arizona. There were no problems here.
In February of 2010, I called to set up going back into school, and noticed that my contract for my end date was for September of 2009. Per Regency Beauty Institute's contract agreement every student signs, an end date is established upon a 90% attendance from the date they started. REGARDLESS of if they un-enroll and re-enroll again (which is what I did) I told someone my end date was wrong, and needed to be changed. My campus manager told me it was a "whoopsie" and it would be easily fixed.
About a month into my schooling, my campus advisor contacted me and told me that I would have over 4,000 dollars in over-time fees due to my end date being so much sooner. I asked her: "How could my end date be in SEPTEMBER of 2009, when I did not start school until February of 2010?" No body wanted to answer my questions. I literally had the entire advising team calling me a "LIAR" and telling me that "REGENCY WOULD NOT DO THIS TO THEIR STUDENTS FOR IT IS UNLAWFUL" and telling me I was wrong when they were the ones infact in Breach of Contract.
I was told to write appeals and there would be a possibility of it being granted. I wrote 5 different appeals, Most, they claim to have "misplaced". One, they denied. I decided I was going to write one more appeal with words from THEIR CONTRACT to make people understand what was happening and the legal actions I was prepared to take. I made it so simple for them that I calculated what my exact end date should be (it was somewhere around June 10th).
Finally, they called me, and told me my appeal has been APPROVED but they decided to still give me the end date of 2 days after the date it was appealed(One month before the appropriately couted end date), so I still was forced into paying a hefty fee of overtime fees.
Moral of the story: Don't attend Regency Beauty Institute. The advisors, and the financial aid have absolutely no idea what they are doing. They are a corporate office that runs out of Michigan or Minnesota (I can't remember which) and thats where they all stay. No one can help in your school. Campus Managers can only go so far, and that is to Advising and Financial Aid. Advisors do not care what you are doing, they do not care about your concerns. They do not care about their students.
Regency Beauty Institute is one of the worst-run companies I have ever come across, and I'm lucky to have made it out of that corporation with only one problem. There are many students, as you can see, who have a lot of claims against Regency Beauty Institute, and I believe they are more than 100% true.
Let me clarify- I would never speak badly of the teachers. My educators from both campuses were the BEST and I loved learning from them. This is about the corporation.
I started part-time in September of 2007 at the campus in Greenwood, Indiana. When I first started at RBI, it seemed great. The advisors would call periodically, to make sure I was on track and they really seemed like they genuinely wanted you to be on track to graduate, etc. etc.
As everyone's life changes, I had to move to Phoenix, AZ in the summertime of 2008. Everything was fine with my transfer paperwork and I was fine and on track. There was a point that I had to withdraw from my training and put off my schooling for a small amount of time so I could settle myself in Arizona. There were no problems here.
In February of 2010, I called to set up going back into school, and noticed that my contract for my end date was for September of 2009. Per Regency Beauty Institute's contract agreement every student signs, an end date is established upon a 90% attendance from the date they started. REGARDLESS of if they un-enroll and re-enroll again (which is what I did) I told someone my end date was wrong, and needed to be changed. My campus manager told me it was a "whoopsie" and it would be easily fixed.
About a month into my schooling, my campus advisor contacted me and told me that I would have over 4,000 dollars in over-time fees due to my end date being so much sooner. I asked her: "How could my end date be in SEPTEMBER of 2009, when I did not start school until February of 2010?" No body wanted to answer my questions. I literally had the entire advising team calling me a "LIAR" and telling me that "REGENCY WOULD NOT DO THIS TO THEIR STUDENTS FOR IT IS UNLAWFUL" and telling me I was wrong when they were the ones infact in Breach of Contract.
I was told to write appeals and there would be a possibility of it being granted. I wrote 5 different appeals, Most, they claim to have "misplaced". One, they denied. I decided I was going to write one more appeal with words from THEIR CONTRACT to make people understand what was happening and the legal actions I was prepared to take. I made it so simple for them that I calculated what my exact end date should be (it was somewhere around June 10th).
Finally, they called me, and told me my appeal has been APPROVED but they decided to still give me the end date of 2 days after the date it was appealed(One month before the appropriately couted end date), so I still was forced into paying a hefty fee of overtime fees.
Moral of the story: Don't attend Regency Beauty Institute. The advisors, and the financial aid have absolutely no idea what they are doing. They are a corporate office that runs out of Michigan or Minnesota (I can't remember which) and thats where they all stay. No one can help in your school. Campus Managers can only go so far, and that is to Advising and Financial Aid. Advisors do not care what you are doing, they do not care about your concerns. They do not care about their students.
Regency Beauty Institute is one of the worst-run companies I have ever come across, and I'm lucky to have made it out of that corporation with only one problem. There are many students, as you can see, who have a lot of claims against Regency Beauty Institute, and I believe they are more than 100% true.
Let me clarify- I would never speak badly of the teachers. My educators from both campuses were the BEST and I loved learning from them. This is about the corporation.
