- Report: #1266588
Complaint Review: Renue Derma - Internet
Reported By:
ConnieLouise -
Jacksonville, Florida, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Renue Derma
Internet, USA
Phone:
855-494-4440
Web:
http://renuederma.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Renue Derma Deducted money from my account before the trial period was up. Internet
I ordered the $4 trial of Renue Derma on 10/18/2015. I called then on 10/28/2015 to cancel because it wasn't what I thought I was ordering. When I went to pay my monthly credit card payment I noticed they charged my credit card $94.57. First, when I called them to cancel the first time this woman kept trying to offer me some other nonsense also asking me to give it just 3 more days (which would've put me past the trial period) and tried to insist on talking over me, which eventually failed. When I called them yesterday regarding the deduction from my credit card, she tried to tell me that the trial period had cancelled. After chatting a bunch of crap, offering first a 50% refund, then a 75% refund, I told her I would contact the Better Business Bureau, she then told me I would get a 100% refund and waited on the line with her until I received the email. Prior to the phone call I did dispute the claim with my credit card company who issued me a temporary credit, but this was before I received the 100% refund email from Renue Derma. Don't give up when asking for your refund. They are absolute con artists to the core who I would prefer to deal face-to-face, I would've wasted less time and would have the 100% refund immediately, bypassing the 50% and 75% offer. Thieves...that's all they are.
