- Report: #1206611
Complaint Review: Renuvaderm - Internet
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Author Confirmed
Why?
Renuvaderm
Internet, USA
Web:
renuvadermskin.com
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Renuvaderm Deceptive Internet Advertising Scam Henderson Nevada
I took the bait for a "free trial" offer of the Renuvaderm product whereby the marketing on their webiste sounds like they send a free sample for the cost of S&H. I was rather skeptical so I went thru the purchase process carefully and didn't see anything noted otherwise. When the product arrived it was larger than sample size but still did not state that I had unwittingly entered into a monthly auto-ship agreement of this snake oil at an unadvertized and much heftier price than the S&H charges, nor was it stated in any of their emails.
Not until a few days later when I checked my bank account and saw the two fat charges of $89.47 and $94.57 did I realize the real cost of the product. I immediately called the customer service who was not surprisingly unhelpful and insisted I couldn't return the produce for refund and that I would be charged monthly for a new shipment. The true nature of the charges and auto-ship program are hidden in the fine print in a tiny link at the very bottom of their website that I only recently was able to find -- any LEGITIMATE company would not practice business this way. I immediately canceled the subscription over the phone and vowed to the rep that I would do my part to get the word out about this marketing scam.
I reported the situation to my bank who are now conducting an investigation and to hopefully refund the money I was scammed out of.
