- Report: #1252939
Complaint Review: Renuvaderm - Internet
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Author Not Confirmed
Why?
Renuvaderm
Internet, USA
Web:
Renuvaderm.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Renuvaderm I agreed to a trial purchase of $4.95 and purchased an eye cream for $29.99 using my credit card. I was not aware tht I had to cancel within 14 days or be automatically signed up for monthly shipments at $89.47. Two weeks after the first shipment I received a Vitamin C Serum in the mail and a note saying they had been out of it when I ordered previously. Two weeks later I received a package from them that I have not even opened. I called them and told them I did not want it. Nevada Internet
They told me I have to keep it because I had signed up for automatic shipments. I asked to speak with a supervisor and after being on hold for a very long time with very annoying music the phone hung up. The next day I received my credit card statment and not only have I been charged $4.95 for the cream, $29.99 for the eye cream, and I have 2-charges of $94.57 from Renuvaderm and I have 2-charges of $89.47 from a company call Luxrenewedeyecream. Thats a lot of money for products I don't even want. statement says
I was looking at someething on facebook and a pop-up ad came up refering to a skin cream by Renuvaderm that had been showcased on the Dr. oz show. I said I could try it for only $5.00. I signed up for it paying with a credit card. It also asked me if I wanted to try an eye cream for $29.99. I purchased that too also paying with the same credit card. A couple of weeks later I received the eye cream and the face serum. I tried it and really didn't see a difference. About two weeks after that I received a package from them and it contained a Vitamin C Serum that they said they had been out of when I had previously ordered. So I figured that was already included in the price. About a week later I received a package and I did not even open it. I called the company and told them I did not want their product. They told me I have to keep it because I had signed up for monthly shipments. I asked to speak with a supervisor and after a very long time on hold the phone hung up.
I called my credit card company and they said that the company is a rip-off. I asked to dispute the charges and they are sending me a form. Yesterday I received my cfredit card statment and not only have I been billed for the original $4.95 and they $29.99 on my last statment but this statment has 2-charges of $89.97 from Lux renewedeyecream Las Vegas, Nv and 2-charges of $94.57 from MNSnumodernskincare 888771-3270.
