- Report: #1244339
Complaint Review: RenuvaDerm - Santa Ana California
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RenuvaDerm
W McFadden Ave B602 Santa Ana, 92704 California, USA
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RenuvaDerm Renew Skin Ordered eye cream for $5.95 was auto sold serum and charged $94 and $89 is less than 1 month Santa Ana California
I found an eye cream I wanted to try. It said it was $5.95 so I ordered it and filled in my billing information. When I clicked to purchase it - it automatically also ordered serum for me and I had no way to 'back out' of that screen and it charged me an additional $4.95. I looked over everything and saw no terms and conditions. The containers came in the mail and had no additonal information about the company or the terms and conditions. I then went on a one week vacation and returned and opened my credit card statement. There was a charge for $94.57 on the statement. I called my credit card company immediately to stop the charge as fraud. They tried to call the company and the number listed for the $5.95 charge was a different number than the $4.95 charge.
They tried both numbers. One was not a correct phone number and the other was closed for the weekend. They then told me another $89.00 charge went through after my billing statement. I said this is deceptive and explained how there was no notification about additional charges and also how they auto filled a serum for me that I had no way to back out of the screen for. I will try on Monday morning with my credit card company to reach RenuvaDerm at the other phone number to get my money back. I have never had anything happen to me like this and my hopes are that a class action suit is brought against this company for their deceptive practices so this does not happen to other individuals.
