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  • Report:  #1480064

Complaint Review: Repair Pros - Tulsa Oklahoma

Reported By:
Rod - Tulsa, Oklahoma, United States
Submitted:
Updated:

Repair Pros
6130 E 71st St #19 Tulsa, 74136 Oklahoma, United States
Phone:
(918) 829-2734
Web:
https://www.facebook.com/therepairpros/
Tell us has your experience with this business or person been good? What's this?

I dropped my phone and the screen was black.  The phone still rang and I heard message notifications so I know it worked.  The only thing wrong with it was the black screen.  I took it to them and they told me that it just needed a new screen and it would cost $100. 

I figured $100 was cheaper than a new phone and I could always use it for a backup phone or camera  so I authorized the screen replacement.  When I went to pick it up he told me that because of water damage the power button wasn't working so I would need to keep it charged up unless I wanted to spend more to have that fixed too. 

I didn't, so I took it home and kept it charged up but it kept shutting down.  I took it back and he tells me it needs a new battery so I bought a new battery for $50.  Now I've spent $160.  I took the phone home and it starts rebooting non stop.  I took it back and he told me that it needs to be factory reset.  I had that done and it worked for a few hours but then it failed to boot up. 

I took it to another repair shop and they said it was ruined.  I took it to a Samsung expert and told him the whole story and he said that the repair tech ruined it.  I took it back to the same tech and told him I bought a screen and battery I didn't need.  He could take the screen and battery back and refund my $160. 

He refused and told me that he informed me about the water damage up front and that I assumed that risk which is a lie.  I never would have authorized the screen replacement if I had known that there was damage to the motherboard.  I could have (and ultimately did) bought a new phone for $100 more.  These people are either incompetent, dishonest, or both.  



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