Complaint Review: Replicaco.com - Internet

ReplicaCo is BY FAR the worst company in the rep world.

Honestly I would love to make their lives a living HELL after the BS I've dealt with over the past 2 months with these JERKS!!!!

This whole thing started on July 14 when I ordered a PAM 192 from "Adam" at ReplicaCo. The communication was very good at the very beginning with Adam responding to my questions about using my Amex card for the purchase and answering questions about why certain info about the watch were blurred out on the items description page.

I actually posted on this site after I made the purchase to tell others of my purchase from ReplicaCo and the vets on this page laid into me pretty bad saying (basically) you are gonna get screwed by these guys. As it turns out they were absolutley right!

I shared this feedback with Adam and he actually emailed me back to say that it was too bad that this sort of negative feedback was out there, and how this trash talk was started by others who owned competing companies. Adam spoke with this oh-so proper British accent and he sounded very self assured in promised me that all would be good. Take a look at his BS response!

here is the actual email from Adam:

Michael

Thanks for the info, this business is rife with bad mouthing you will find that there are comments on every site - This is a multi million dollar business and companies use all sorts of tactics to slander competition, they even go to the extent of employing banks of people in India to constantly post messages around the net. Images are stolen sites are copied etc etc. we personally have had 3 sites copied in the past and replicaco was also copied until we used force to have it taken down. Our images are banded around the net and we have had to recently watermark every pic to protect our quality.

Michael I am going to send back your money, I think this whole process is worrying you to death. Maybe you can come back to us when you are more comfortable.

Regards

Adam

When I received this email I responded that I was simply checking with him to hear his side of the story and if he could assure me that all was good, we should continue forward with the transaction (BAD CALL!!!).

Finally on July 24 I got a tracking number for the shipment........A tracking number that did not work!

I contacted Adam and he said it sometimes takes a while for the numbers to post, so I waited.....it never worked.

I contacted Adam (pissed) and he then told me that all FedEx shipments have been halted because 20% of their orders were being checked by customs and the supplier was "looking for an alternative means of shipping".

Here is the original email from Adam:

Michael

They have told me that FedEx packages were being opened by customs, 20% of what went out last week were stopped at the hub scan. They are going to re- dispatch a safer route with a different carrier to ensure safe delivery.

I am sorry about all this, but this sometimes happens and obviously it doesn't make my job easier - but 20% is high by all accounts.

Please stand by for delivery update

Thanks

Adam

This was the last correspondence I received from my "buddy" Adam. He totally fell off the face of the planet and it took a very in-depth email recounting of the situation to get a final email response.

Here is the actual email I finally sent to Adam this week and his retarded response:

On 8/13/07,

Dear Customer Support, Support Team and Wholesale Dept (which I'm thinking are all the same person!),

This is the last email I will be sending to you before taking legal action against your business. I have sent several emails to Adams attention which he was communicating back with me up until a few weeks ago when he claimed that 20% of his shipments were being checked by customs prior to delivery. It was based on this information that he claims your supplier decided to hold back shipments via FedEx and look for an alternative shipping method.

This piece of information was the last correspondence I received from Adam. Since that time I have not been told where my order is or how I may recover the 1000.00 you took from me. As I mentioned; it has been several weeks now and I have no other choice but to report your business operation in the US to the authorities and the Better Business Bureau. I will also (of course) contact American Express and PayPal to begin the process of recovering my lost funds.

What's most disappointing is the fact that Adam (if that really is his name?) seemed so shocked and hurt by my initial skepticism over your business practices. He assured me that this sort of thing happens quite often and I really have no reason to doubt the validity of your business. He actually had the gall to ask me what your company had to gain by not fulfilling my order! To which my simple response was "my 1000.00 is what you have to gain!!!!!!

Writing this letter is simply a formality to reporting your company to the proper legal authorities and I'm sure you think this is all very funny since you most likely have all email addresses forwarded to YOU Adam. The fact that you called me last month to discuss this order and you're giving me lip service (in your oh-so proper British accent) was a really nice touch toward your attempt at swindling me out of my hard earned cash. Too bad you haven't chosen to apply all that effort and energy toward a legal business profession as opposed to a shady on-line endeavor. If you feel I'm over reacting to this whole situation, take a moment and put yourself in my shoes. Given the history thus far, I wonder if you would react in a different manner?

If you do choose to call me (HA! ) to discuss this, I would be interested in hearing how you would propose to make things right.

Thanks (tons!) for your time!!!

PS- I have also attempted to call your contact number in the US several times and received no response as well.

HIS RESPONSE:

Michael

Please continue and claim your money back from Paypal.

There is nothing I can do at this time regarding your purchase until after the holiday period

Please contact Paypal for a full refund.

Regards

Adam

Now I'm in the process of dealing with PayPal to re-coup my funds!

This is a total pain in the A**!!!!

NO ONE SHOULD EVER TRUST REPLICA CO!!!!

Hubbard

New York, New York

U.S.A.