Complaint Review: Reservation Counter . Com - Internet

 How reservationcounter.com ripped me off

1^st I typed in Delta Hotel Calgary Airport into Google

I ended up at a Delta Hotel Branded web site I thought. In smaller grey letters at the top of the page it says Reservation Desk. I noticed this but thought it was just the name of the Delta system for reservations on Line ....NO!! It is not.

2^nd Looking into the website I found they promise the lowest price! LIE!!!

Delta Hotels has a Match plus 10% discount rate promise. This applies to all non-Delta websites.

3^rd They send you a reservation confirmation, but try to get a Receipt that says "paid" or "Invoice" or any other thing that would indicate you actually paid for a Hotel Room. Nope. Just try to file that on your expense claim. My info from a Delta executive was that because this is a company owned and operated by Expedia Delta can’t produce a "Folio" or Receipt due to how on-line travel sites book and pay for your room.

That BLOWS at five in the morning before my first cup of coffee. AHHHRGGGGH !!!

4^th To get a Receipt: My experience followed by my recommendation.

I called in and asked for a Receipt, was told I need to speak to another department, transferred to a line that plaid music for ten seconds followed by a dial tone.

2^nd Call: Assumed at this point there was an error, same number, same transfer, same 10 seconds and a dial tone.

3^rd Call: complained about transfer to dial tone. Asked to call another call centre.

4^th Call: Phone # provided not in service.

5^th Call: Angry but calm. Asked to dial yet another #.

6^th Call: Got a please hold message. Short-ish wait, Guessing, less than 2 minutes. Got a person playing dumb about any issue that might require a receipt. Demanded a supervisor. Got a nice person who promised to e-mail me a Receipt. Confirmed my E-mail address at his suggestion. Usually a good sign the company actually means to send you something. 48 hrs later, nope no E-mails at all from this outfit.

7^th Call and got put off to the other working number again. OK misread my notes, fair enough.

8^th Call: Told person who answered that I wouldn’t be hanging up until I had my Receipt in my E-mail in box or if I was dropped or disconnected I would file a charge back on my credit card for Fraud.

Here is a little bit of a telling point: While I was on the line he said he was "Building" a Receipt on a spread sheet using the company logo and my reservation #. HE HAD TO MAKE ONE OMG.

It is for the amount I paid. I am suitably dumbfounded.

Received it about 30 seconds after he claimed to send it. Finally.

So 5 hours, 8 calls for 1 of the 7 Hotel bills from my last trip. Not financially viable. Probably cheaper to have taken the hit and not bothered to claim it on my expenses. Live and learn.

My Recommendation for the receipt problem. Call 1 time, refuse to hang up until you review it in your inbox. Be aware that refusal to give an itemised receipt is considered fraud.

If you have to file a charge back make sure you are truthful about why. Can save you the money and any legal controversy later.