- Report: #430201
Complaint Review: Reservation Rewards - Internet
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Reservation Rewards
reservationrewards.com Internet, U.S.A.
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Reservation Rewards Monthly Billing of $12 from simple offer of rebate during checkout on an otherwise reputable site. Internet
Reservation Rewards somehow used the checkout process for Tiger Direct, a computer and electronics retailer, to offer a $20 coupon towards the next purchase. They make it look like the offer is from Tiger Direct and when you say yes to the $20 coupon for your next visit; they use that as their method to legitimize their theft of the information you provided to the host retailer (Tiger Direct); and then claim you authorized the use.
When I called the company to complain, the auto-answer system has the FIRST choice as "if you are calling for a billing complaint, please press one". It's obviously their number one reason for customer service. Step 2 and again the FIRST choice is "Please key in the credit card number that was used for your billing".
If it isn't obvious yet, this so-called "company" is playing the numbers game. They must bill at least a million people a month this $12 fee. They probably get 200,000 people calling to get their money back each month. So they hire dozens of people to handle the customer service complaints. Still, it takes 30 minutes or more to wait for the first available CSR (Customer service rep) and when you finally get through they instantly offer to stop billing you. You must demand a refund of all previous billing and within a minute or so they agree. No forms to fill out, nothing. They then send you an email - instantly - with a confirmation code claiming that the full refund has been issued and you will see a credit on your credit card statement within 3-5 business days.
As I said, this is a numbers game - quite brilliant really. Since no-one is willing to step up to the plate and force credit card companies to deny these companies from using their services, they will flourish on the 80-20 rule.
Joe
Sarnia, Ontario
Canada
When I called the company to complain, the auto-answer system has the FIRST choice as "if you are calling for a billing complaint, please press one". It's obviously their number one reason for customer service. Step 2 and again the FIRST choice is "Please key in the credit card number that was used for your billing".
If it isn't obvious yet, this so-called "company" is playing the numbers game. They must bill at least a million people a month this $12 fee. They probably get 200,000 people calling to get their money back each month. So they hire dozens of people to handle the customer service complaints. Still, it takes 30 minutes or more to wait for the first available CSR (Customer service rep) and when you finally get through they instantly offer to stop billing you. You must demand a refund of all previous billing and within a minute or so they agree. No forms to fill out, nothing. They then send you an email - instantly - with a confirmation code claiming that the full refund has been issued and you will see a credit on your credit card statement within 3-5 business days.
As I said, this is a numbers game - quite brilliant really. Since no-one is willing to step up to the plate and force credit card companies to deny these companies from using their services, they will flourish on the 80-20 rule.
Joe
Sarnia, Ontario
Canada
1 Updates & Rebuttals
Laurie
Haslet,Texas,
U.S.A.
READ THE TERMS AND CONDITIONS - YOU GAVE PERMISSION
#2Consumer Comment
Tue, March 03, 2009
Tiger Direct and the worthless membership program are working together. Its not a scam at all. The issue here is not that Tiger Direct gave them your info or they stole it from Tiger Direct. YOU GAVE THEM PERMISSION TO DO THIS when you took the rebate offer. YOU DID NOT READ THE TERMS AND CONDITIONS BEFORE YOU CHECKED I AGREE. YES - its a worthless membership program that no one wants. YES -they KNOW most DO NOT READ the Terms and Conditions - and they take full advantage of it. NO IT IS NOT A RIP OFF - SINCE YOU GAVE THEM PERMISSION TO DO SO.
