- Report: #957210
Complaint Review: ResMac - Boca Raton Florida
Reported By:
JR -
Boca Raton, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ResMac
6501 Congress Avenue Boca Raton, 33496 Florida, United States of America
Phone:
Web:
resmac,org
Categories:
Business Rating:
(0)
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ResMac Do not honor Mortgage Committments Boca Raton, Florida
I received a mortgage committment letter from ResMac July 27, 2012. I was under contract and delayed due to a seller issue. Once this was resolved we were ready to close. Two days before closing I was denied the loan due to non sufficient documentation of rental income.
This company had this information on day 2 of discussing obtaining a mortgage. 4 months later I was denied. They not only did not honor their committment, but they were non communicative and rude to both myself, my agent, and the listing agent. My loan officer ignored all phone calls and emails from me when they knew the loan was denied. We only found out about the denial by calling the branch manager. This same branch manager was also rude and hung up the phone on the listing agent among other things.
Besides losing 4 months of my life on this I also now have 2 weeks to find a place to live and my earnest monies are in jeopardy because of their actions.
I would run not walk away from this company.
This company had this information on day 2 of discussing obtaining a mortgage. 4 months later I was denied. They not only did not honor their committment, but they were non communicative and rude to both myself, my agent, and the listing agent. My loan officer ignored all phone calls and emails from me when they knew the loan was denied. We only found out about the denial by calling the branch manager. This same branch manager was also rude and hung up the phone on the listing agent among other things.
Besides losing 4 months of my life on this I also now have 2 weeks to find a place to live and my earnest monies are in jeopardy because of their actions.
I would run not walk away from this company.
1 Updates & Rebuttals
JR
Boca Raton,Florida,
United States of America
Update
#2Author of original report
Mon, November 19, 2012
While the situation described below is still a great source of stress, Resmac has since agreed to refund me funds to cover my appraisal, inspection, and survey of the property so at least financially speaking I am not in a negative situation.
We agreed there were many things that could have been done better to not compound this situation.
I appreciate that Resmac was responsive to do the right thing financially.
Regards
