- Report: #1350443
Complaint Review: Resume Genius - Wilmington Delaware
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Author Not Confirmed
Why?
Resume Genius
427 N Tatnall St #95492 Wilmington, 19801 Delaware, USA
Phone:
(866) 215-9048
Web:
www.resumegenius.com
Categories:
Business Rating:
(0)
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Resume Genius Resume Genius, Ripoff, Scam. Refund Request, No Refund Policy, Wilmington Delaware
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This company is a the absoulte worst when it comes to Business, Ethics, and Morals. I called to get a refund w/in the 30 days of use. However, I did not realize it was 14 days of trial and it must be cancelled with in the 14 days or you will not get a refund per their policy. This was first level support.
I asked to speak with a supervisor and was told, "You will be told the same thing." Ah insight. They know that most smart people ask for a manager when the customer knows they are in the wrong. I was I would get a call back. I asked how long as past experiences has proven I do not get those calls from management back. However, I was wrong and w/in 1 hour I received a call back.
In a nutshell i was told the same thing no refunds you are 3 days past the 14 day trial and our policy states that we do not do any kind of refund. "I wonder how many people have been swindeled by this sham of a company." I advised that I had been sick, out of work, and I thought that it was a normal 30 return policy, which most or a vast amout of companies abide by. The day I noticed the charge in my account I called. (btw). I was fuming by this point and I asked for her manager. She explained that I would receive an email. I fought for a moment but her manager could not be contacted by phone. I again advised I had been sick and as soon as I saw the charge I called to get it reversed. I advised I am 3 days out and I have only used your service on one occasion. She said I cannot refund you your money, I cannot violate our rules our executives have put in place and I have no authority to approve a refund anyway.
Very rude both customer services agents. Ironically I am in IT and when I told them I only used their service once and have not logged in since they advised me there was no way they could know how much I have used their service. This is a blatent lie. Databases are used to track not only login and logouts, but all other activity or (COMMITS) with times into their database that saves my resume everytime I save it.
I was advised that I would receive an email from the next manager. I did and send off the request again. I also advised to take a look at costco for refund and customer service policy so they may retain customers..
Finally DO NOT USE this company's trial period as they are betting on you forgetting and swindling you out of 40 dollars. I will update this on the email response.
Also filing a BBB complaint.
