- Report: #1400616
Complaint Review: ResumeGenius - Wilmington Delaware
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Author Confirmed
Why?
ResumeGenius
427 N Tatnall St #95492 Wilmington, 19801-2230 Delaware, USA
Phone:
(866) 215-9048
Web:
https://resumegenius.com
Categories:
Business Rating:
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ResumeGenius Resume Companion LLC / RGO Technologies Unethical Business Practices, Fraudulent Subscription Scam, Low Cost Trial Period is the Hook, Don't Use This Service Wilmington Delaware
Beware of being hooked into an automatically renewing subscription by ResumeGenius. They will not warn you, I am.
ResumeGenius will automatically charge your credit card or bank account, and once done WILL NOT refund you the money even if you cancel the subscription.
I wanted to update my resume and get help with polishing it up. I found ResumeGenius and signed up for ONE YEAR which cost me $95.40. Little did I suspect they would charge the same again on the anniversary date of my original signup. They sent no warning and as far as I'm concerned made an unauthorized charge to my credit card.
As soon as I saw this credit card charge I called and cancelled the service. I got an email telling me the service was cancelled as of the renewal date in one year. I thought, "What?" I emailed them back asking for the cancellation to take place immediately and to refund my money.
I kept getting the same response in different words. "You signed up for automatic renewal of your service and had a whole year to cancel it before the automatic renewal." And/or "We don't give refunds."
I have the original emails ResumeGenius sent me when I signed up. Nowhere on either of them does it say anything about automatic renewals or their cancellation policy. In my opinion they have purposely hidden this policy so it is hard to find and most of their customers will be unaware of it.
This company is not trustworthy and I would never recommend for anyone to use them. Their services are mediocre at best. They abuse their customers and are thouroughly unethical.
MKT Oro Valley, Arizona
