- Report: #879262
Complaint Review: Rewardport.com - Internet
Reported By:
James -
Aberdeen, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rewardport.com
Internet, United States of America
Phone:
Web:
www.rewardport.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rewardport.com Too busy to pay people what they owe. Internet
I had requested a cash out of a $20 amazon.com gift card on 1/6/2012. I contacted them 5 times and after I told them I was going to post them on ripoffreport.com they replied by saying they are too busy to pay what they owe.
"Dear James,
Thanks for writing in. Normally rewards process after a minimum of 8-12 weeks. We only offer this as a guideline because so many users ask. We are experiencing a longer-than-normal processing time for rewards. Our site is going through major renovations which will eventually serve to increase our ability to serve you. The processing issue is being worked on, and I assure you that your reward will be processed as soon as is possible, thank you for you patience and have a great day
Sincerely,
Brian
Member Services RewardPort.com"
Its been over 16 weeks now a full four months is it that hard to process a gift card. This is not how a customer should be treated.
"Dear James,
Thanks for writing in. Normally rewards process after a minimum of 8-12 weeks. We only offer this as a guideline because so many users ask. We are experiencing a longer-than-normal processing time for rewards. Our site is going through major renovations which will eventually serve to increase our ability to serve you. The processing issue is being worked on, and I assure you that your reward will be processed as soon as is possible, thank you for you patience and have a great day
Sincerely,
Brian
Member Services RewardPort.com"
Its been over 16 weeks now a full four months is it that hard to process a gift card. This is not how a customer should be treated.
2 Updates & Rebuttals
James
Aberdeen,Washington,
United States of America
Got paid at last
#2Author of original report
Mon, August 20, 2012
"dear James,
We apologize for the extended wait. I will have this emailed to you by end of business tomorrow.
Sincerely,
Brian Member Services
On Aug 18, 2012, at 2:20 AM, James wrote:
I cashed out my points more than 8 months ago did you forget to pay me or is this intentional??????"
He did what he said he would payment was in my inbox this morning about time.
James
Aberdeen,Washington,
United States of America
BBB is useless.
#3Author of original report
Thu, June 07, 2012
The BBB considers it a service and not a product and will not do anything about them screwing people over. This is the reply from them.
This message is in regard to your complaint submitted on 6/7/2012 1:43:13 AM against Reward Port, Inc.. Your complaint was assigned ID 9069595.
We will accept your complaint as a letter of experience and as a service only we will present it to the company for consideration.
We would like to thank you for bringing this to our attention as it willallow the Bureau to monitor the companys complaint activities, in case a pattern of complaints should develop.
If you have any questions, please do not hesitate to contact us.
Regards,
Georgina Pisapia
The Better Business Bureau
