Complaint Review: Rigby Industries - Akron Ohio

I as others who have reported Rigby Industries and Jim Sedlacek on this site have been RIPPED Off.

I contacted Rigby sales early in Jan 09' where I first spoke with Mr. Sedlacek who was at the time very nice and quite willing to satisfy his customers, but this all soon changed. I placed and order with Jim and I was then contacted within 48 hours by Kim (She answers the phones) and does who know what else, and was asked to forward a deposit for the unit in the full purchase amount of $3,040.00, which I thought a bit odd for a company that was the size of what Mr. Sedlacek had lead me to believe they were. So they agreed to accept 50% up front and the remainder to be paid upon shipment so I sent them UPS next day $1,520 using their UPS account number they provided. They then cashed the check within 48 hours.

I was told by Jim that the unit takes about one week to assemble and I should expect to be able to receive it within 2 weeks from the original order date. Things changed real fast when I tried to find out where my order was after three week, which at this point I phoned them several times to inquire as to my order and I never actually got to speak with Jim because Kim (The phone lady) would say he was out traveling and making sales calls. She would always say that she would speak to him about the matter and either have him call me back, or she her self would call me right back, which neither ever happened. Now after we entered the 5th week I became even more concerned so I spoke with Kim who I will now call the (accomplices) and Kim stated that they were just now assembling the machine because they had been behind schedule due to weather and a large amount of orders. On week number six Kim said that our order was on the dock to be picked up by the freight carrier, which was another lie.

So without going into to much more detail I told her that if I don't get a firm ship date that day then I will need to cancel the order and ask for my deposit to be returned and this is when Mr. Sedlacek returned to the conversation and he was now very aggressive and basically attempted to blow me off and tell me what rights I do and don't have and I was not allowed to ask for a refund. Please read his response to my request to cancel both my order and our agreement for my company to represent his company here in Oklahoma.

E-mail copies:

From: Jim Sedlacek Sent: Mon Feb 16 22:07

To: [email protected] Priority: Normal

Subject: RE: Oder reveiw Type: Embeded HTML/Text

Jack, If you wish to cancell this order on behalf of your customer, we will send back your downpayment this week with payroll. However, you indicated that you wish to cancell the contract you signed with Rigby. You can not cancell a contract because you want to. You signed a legal contract with Rigby, I suggest you read it carefully. If Rigby finds out that you sold a competitive machine to Rigby you will be libel. I will come after you personall and through your corperation. That contract is legal, is it worth the legal fees to find out?Jim Sedlacek-PresidentRigby Industries, Inc. From: [email protected]: [email protected]: Fwd: Oder reveiwDate: Thu, 12 Feb 2009 09:11:05 -0700Steve,I have sent you my most recent e-mail on 2/10/2009 canceling our order with specific requests of your reply and yet again I haven't heard back from you either in writing, or via e-mail as I has wished. I have listened to the recorded conversation you had with my associate Shana Khaler yesterday, which indicated you did receive the message and stated that you were returning my funds. I hope that we can resolve this in a very expeditious manner so that I can fulfill my customers original needs, but because of the history with Rigby and the lack of proper response I will need to have your immediate response or I will have no other recourse other then to employ the services necessary within the state of Ohio to re-coop the original funds as well as further compensations for any and all additional cost incurred, and or related to this matter.Regards,Jack Puckett Quality Sales & Solutions, LLC Office; 918-331-0507 Mobile; 918-629-7085 Fax; 918-331-0507 E-mail; [email protected] Confidentiality Notice: This message has originated from Quality Sales & Solutions,LLC and or Jack Puckett. This message and any attachments may contain information that is privileged, confidential, and exempt from disclosure under applicable law. It is intended only for the use of the individual or entity named above as the recipient. If you are not the recipient of this message or if this message has been addressed to you in error, please notify the sender immediately by telephone or e-mail and promptly delete this message and any attached files. Unauthorized forwarding, printing, copying, distribution, or use of this information is strictly prohibited and may be unlawful. ----- Original Message ----- From: Quality Sales & Solutions LLC To: [email protected]: Tue Feb 10 18:55Subject: Fwd: Oder reveiwJim Sedlack-President / Rigby Industries, Inc 1508 Kenmore Blvd. Akron, Ohio 44314Sir my company (Quality Sales & Solutions) entered into a mutual agreement on the day of 12/12/2008 for the purchase of one of your model number RS-1 chomper, which was placed via the telephone by my sales associate Shana Khaler on our purchase order number S520. Upon this agreement your original statement regarding delivery was one week, which I found acceptable. After the first week had past and it was clear that the original agreed upon date was to be extended and you then stated that the unit was constructed and was going through your standard quality control process to insure the operational and working aspects were acceptable and would only take two to three days more. Well This to did not happened as promised and again I phoned one week after the third day and was told by Kim that the unit had not been built and she didn't know when it was expected to be completed, and could only offer to speak with you and get back to us, which she did not return the call. Well we had to call you since we had not heard back from anyone and we were told that you were out traveling and could not be reached and nobody could give us a firm ship date and again offered to call us later that day, which did not happen.Now yesterday 2/9/09 Shana Khaler called to check on the progress of the previously stated ship date of 2/5/09, which we had been told by Kim on 2/3/09 and now we were informed that the machine was on the shipping dock and was set for pick-up by the freight company, but we found out that this was not true but Kim said she would call us back and tell us why it's not ready and when we can expect this item to ship, and again we did not receive a returned call. So I called today and spoke with Kim and she says that she knows nothing about when the order would be ready and again stated that she would contact you and have you call me at the number I provided her and this event never happened.The reason for the detailed references to the events that have transpired are to document the obvious misleading-leading statements that have been made by your company regarding our order and your total disregard for our original agreement, while you had already previously cashed our company check. I have made every attempt to resolve this problem and feel confident that it can not be satisfied to my company's and our customer's standards.Please consider this letter as our official notice of cancellation of the RS1 unit and all and, and or any other agreements our two companies have entered into. I will expect you to reply either via e-mail or fax in this matter within 24 hours of your receipt of this message. I will expect you to refund 100% of our amount paid to you or I will have no recourse other then to direct as if it was your desire to act in a manner of criminal intent by your company to defraud our company. I will also only except repayment to be delivered within 24 hour via next day air as was the manner you requested, and I provided to you.Sorry that we were not able to do business togetherJack Puckett Quality Sales & Solutions, LLC Office; 918-331-0507 Mobile; 918-629-7085 Fax; 918-331-0507 E-mail; [email protected]

To date 4/5/09' I've never received my machine, and in fact never got my deposit back either. I then employed the services of a collections firm who had contacted Rigby and were told they would receive payment for this matter, which Mr. Sedlacek would only agree to return $1,000 of the original $1,530 and go figure he broke that promise to them as well, and not ones but three times.

Jim Sedlacek of Rigby Industries is a thief, Liar, and SCAMMER who has been allowed to continue to operate under false representation of their abilities. Jim Sedlacek himself has committed fraud with the intent to steal money from distributor customers such as myself and cannot be trusted. Rgby Industries and Jim Sedlacek clearly represent their business and it's capability to meet their commitments to willfully defraud customers, which is illlegal!!!!!!!!

I would hope that others who read this message will not suffer from the lose of money such as I have, and will choose not to do business with Rigby Industries if they consider my situation.

It is unfortunate that a business such as Rigby Industries can continue to do business in a manner such as this, and until there are actions taken against them by either consumers such as us, and they are held accountable by the state of Ohio then shamefully there will be people and companies SCAMMING consumers. Please contact the Akron Better Business, and repot these actions to Akron's district attorney, state commisioners, and Attorney General.

Quality Sales & Solutions, llc

Bartlesville, Oklahoma

U.S.A.