- Report: #572699
Complaint Review: Rising Stars Dance Studio - manalapan New Jersey
Reported By:
J. -
Manalapan, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rising Stars Dance Studio
337 Route 9 South manalapan, 07726 New Jersey, United States of America
Phone:
(732) 462-5505
Web:
http://www.risingstarsnj.com/
Categories:
Business Rating:
(0)
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Rising Stars Dance Studio Rising Star Dance Studio Services paid for but not offered. manalapan, New Jersey
Completely stunned on how this school operates with a clear head. Clients must pay up front (monthly) for tuition, so they get paid even though you won't and i mean WON'T get what you paid for.
Repeated cancellations of classes due to any circumstance caused missed instruction and limited learning. Make-up classes are offerred but with a different teacher and different children, different routine, therefore ultimately causing confusion to the child. You pay for an entire semester and lose half due to cancelled classes.
There were no refunds are discounted rates offerred to the customers due to the cancelled classes.
Studio owner was very dismissive when these issues were brought up to her attention and basically in so many words, "if u don't like it, then you can leave."
They are completely inconsiderate to their customers and have a very rude and "matter of fact, well too bad approach" to any of their customers concerns.
In all the businesses i have ever done business with, this has to be the worst display of costumer service i have ever encountered.
1 Updates & Rebuttals
Rising stars
Manalapan,New Jersey,
United States of America
Rs owners
#2REBUTTAL Owner of company
Tue, August 14, 2012
Our tuition is based on 32 guarenteed classes not monthly. Classes run from September through the 2 week in June. Any classes that are canceled are FULLY refunded. Any missed classes by a student can be made up at the students' convenience. We are open 7 days a week and have many options for make up classes. Our studio has served Manalapan for the past 26 years and takes great pride in our customer service. Many of our students started with us when they were just babies and graduate as high school Seniors. This year alone we have over 15 Seniors. We have many students currently in High school and College dance programs and have had multiple performances in television and Broadway. Our instructors are certified Dance Educators of America members and certified in all style of dance, acrobatics and performing arts. Please visit or website...www.risingstarsnj.com or the Manalapan patch to see for yourself the wonderful testimonials from our parents and students. The directors were honored at the Mayor's Ball for their outstanding contributions to Manalapan and it's surrounding community. Our 26 years of experience and longevity speaks for itself. If you have any questions or are interested in more information about Rising Stars please call the studio.
