Tom
Virginia Beach,#2REBUTTAL Owner of company
Sun, December 25, 2011
Dear EJ,
I read your post this morning. I do not know your story, but I would like to help you with your engine and mechanical problems. I am sorry if you have had any difficulty with your car, and I can assure you, that if you contact me, I will help you.
We are human and make mistakes sometime, but we are more than willing to correct a wrong and make it up to you.
We do appreciate you as a customer of ours and we do want to help you with any concerns that you have. My direct dial number office number is 431-6507. My cell phone number is 434-7656. Please feel free to call me on my personal cell number today, Christmas day. I welcome your call.
If you will give me the opportunity to help, I think you will be pleased with the results. Otherwise, I do not know how to help you.
I hope to hear from you soon, EJ.
Happy holidays,
Tom Kline
Controller