- Report: #1004296
Complaint Review: Roberts Realty Advisors Inc. - Fort Worth Texas
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Author Not Confirmed
Why?
Roberts Realty Advisors Inc.
8551 Ederville Rd. Fort Worth, Texas 76120 Fort Worth, 76120 Texas, United States of America
Phone:
(817) 303-9120
Web:
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Roberts Realty Advisors Inc. Billy Roberts P.O. Box 820323 Dallas, Tx 75382 Unethical Billing Practices, Falsehoods, Threats of Legal Action and Intimidation Fort Worth , Texas
I have paid my HOA fees on time without issues since 2006. In 2011, I received an email indicating I hadn't paid my HOA fees. I checked my bank, and there it was sent and accounted for. Mr. Roberts company did not cash it, so I initiated another. These were cashed. After this disputed problem in May 2011 I stopped receiving statements.
I wanted to complain to the HOA but I was unable to because they hadn't met in the last year. I didn't know who the president or the board was because they never gave notice. Time went by and my refinance came-up.
I requested in August 2012 a copy of the insurance coverage for the condominium buildings. Nothing was sent for 6 months, meanwhile my loan was denied because of this one document. In January, Billy Roberts the president and the owner of the company which manages the property supplies a new certificate without an indication of who was covering the property from the interim period of January 2010 till January 2013.
After I complain, I receive a bill which is inflated with $1000.00 in late charges and bogus charges from 2011. Again, he states that I'm to blame for not paying yet I never received notice of being late or a bill between May 2011 and January 2013. These are factual events. I believe he is using intimidation to make a person pay regardless of whether its factual or not - getting to an agreement is impossible because he won't listen but threaten a legal recourse.
I wanted to complain to the HOA but I was unable to because they hadn't met in the last year. I didn't know who the president or the board was because they never gave notice. Time went by and my refinance came-up.
I requested in August 2012 a copy of the insurance coverage for the condominium buildings. Nothing was sent for 6 months, meanwhile my loan was denied because of this one document. In January, Billy Roberts the president and the owner of the company which manages the property supplies a new certificate without an indication of who was covering the property from the interim period of January 2010 till January 2013.
After I complain, I receive a bill which is inflated with $1000.00 in late charges and bogus charges from 2011. Again, he states that I'm to blame for not paying yet I never received notice of being late or a bill between May 2011 and January 2013. These are factual events. I believe he is using intimidation to make a person pay regardless of whether its factual or not - getting to an agreement is impossible because he won't listen but threaten a legal recourse.
2 Updates & Rebuttals
Robin
Texas,HOA's Roberts Realty Etc.
#2Consumer Suggestion
Sun, June 30, 2013
Dear Mr. Guerra:
There are many good property managers who righteously and selflessly manage many communities and HOA's without a complaint.
I know for a fact that every HOA/Townhome community must have at least one open homeowner's meeting per year, per Texas statue. Every homeowner is entitiled to copies of the financials. These meetings must have notices sent out to all homeowners no less than ten (10) days prior to the meeting date.
All HOA's must abide by the Texas Open Meetings Act. All HOA's must abide by the Texas Condominium Act. You may obtain a copy of the Texas Condominium Act by a simple online search. This act was revised by the Texas Legislature and enacted effective January 1, 2012. The reason for the revision was due to hundreds if not thousands of Texas homeowners complaints about abuse and misuse of HOA's homeowners and the funds they pay into by the very people they hired to manage their properties.
Living in an HOA can be a beautiful life, or a nightmare. It all depends on who is running the operation. Hiring a property manager is in many cases a good idea. Whatever you do, get out meet your neighbors, know who is on the board, have current financials. If you don't have them ASK for them because by LAW they have to provide you with them whether you are on the board or not.
If I may make one last suggestion, get on the board and take back the checkbook from the property manager. At best, take away their check signing privelidge, let them write the checks and bring them to the board to be signed by not one but two parties.
Remember the property manager works for YOU and the other homeowners it's not the other way around. If you are unsuccessful in any one or all of these suggestions, get a lawyer.
Good Luck!
Robin
Mack
Austin,Texas,
A little due diligence goes a long way
#3Consumer Comment
Fri, May 03, 2013
During the closing process of your home, you would have been provided a copy of the HOA declarations which explicitly include the amount of HOA assessments which are typically due monthly or annually. If they are due monthly, it is generally the homeowner's responsibility to send in payments to the management company whether a statement is received or not. Generally speaking, if the homeowner does not know who the management company is, they should contact a board member or the board of directors. Typically HOA declarations provide for finance charges and late fees to be assessed in the event of non payment. These situations are really no different than car loans, credit cards, or even mortgage notes. They are explicitly due each and every month regardless of whether you receive a statement. If you call your credit card company and say you didn't make a payment for a year because you didn't know who to send the payment to, they're probably going to say, 'Not our problem. You knew you owed the money and you failed to pay it.' Bottom line is, it's your responsibility as a homeowner to know who to send payments to. Again, if you don't know how to contact the management company, you MUST contact the board/board of directors. For the sake of disclosure, I am not affiliated with this management firm. I simply stumbled upon this report and felt maybe I could provide some insight/direction to your problem.
