Complaint Review: Rooms To Go - glen allen Virginia

I made a purchase of two rooms of furniture on 2/25/16 and paid 2450.28 CASH in full. This purchase included a 5 piece living room set and a 3 piece bedroom set. Shortly after the dresser was set up in my home, I began to smell something weird coming from it; Like a old, musty smell. I dismissed it. I did'nt think that there would be anything wrong with a dresser that I just purchased. I figured the smell would subside after a while. Fast forward...months have gone by at this time. I cleaned and cleaned in my bedroom, but the smell remains. Now over the last few months I have noticed a change in my health that I had no idea was connected to this dresser. I have been snoring heavily and having a hard time breathing in my sleep, headaches, sinus pressure, occasional nose bleeding, tightening of my chest, wheezing and constant coughing throughout the night. My bed is literally a few inches away from the dresser. I am asthmatic and have been since an infant. I just equated my symtoms to change of seasons and allergies.

Well friday night 12/2/16, I decided to out my bed and dresser to clean in an effort to figure out why I kept smelling mildew/mold. Then there it was, I discovered mold growing out of the wood; along with live mold spores growing all over the back panel of the dresser. The fact that I have been laying inches away from live mold, with a ceiling fan on circulating this in the air; this would explain why I have been slowly getting sick, my signficant other had been experiencing sinus issues, and my healthy, vibrant yorkie also recently became ill, and her visit to the ER could not pinpoint what was wrong.

Saturday evening @ 4:43pm 12/3/16, I contacted the Rooms To Go store location. I spoke with the office manager Beth who stated that she would reach out to customer service and have somone call me since I made numerous calls and was not getting through. I was told that there was nothing that the store could do. Over the past week, I have made numerous calls to customer service. Instead of them understanding the issue, they were rude and defensive and also did not really take an interest in helping me.

On 12/6/16, I contacted my property management and had the maintenance supervisor come out to check for leaks, moisture and mold in the apartment. All tests were normal. Not to mention, I live in a community that is new construction-built in 2015 with green initiatives. I also have paperwork to back this up. The only thing in the apartment with the mold is the dresser that was a part of this purchase. Between 12/3/16 to today 12/12/16, I have lost count of how many times I have called. I contacted the corporate office and asked for a higher up there, and was told no that I needed to speak with customer service. I finally got tired of calling customer service and either getting no answer or no help and reached out to the store manager Joe @10:05 am on 12/7/16 . Joe swore that eventhough the transaction took place in his store, that there was nothing he could do for me. As he and I were on the phone a customer service supervisor by the name of Vicky beeped in. I conferenced the call. Joe sat back and allowed Vicky to basically tell me that there was nothing they could do either, besides schedule a service appointment- for 12/10/16. I called again and again to see if they could move up the date due to the severity of the situation. I was told that eventhough I have mold inches away from me, that there was nothing else that they could do.

12/10/16 Has come and gone. The technician Richard that came to my home refused to at least take pictures of the paperwork I had and really did'nt do anything but tell me to wait 3-5 days for customer service to call me. Given the circumstances I could not wait that long. I was told that they were not going to do anything and that they do not cover mold. I feel it should be covered if it was molded when it was sent to me. I have even reached out to this company online on their facebook page and sent them pictures, and other than responding to tell me what I already knew, which was that I had a scheduled appt; I got no resolve there either.

**not to mention I had a service appointment last month for 11/5 and no one even showed up for the stain on my sofa.

In the store when I made the purchase, I was sold a service that I feel I mislead about. The salesperson Sandria told me that the stain proofing technology would basically repel stains, and that liquids should should bead and not even set in. The pamphlet given to me also says that the technology is to help resist (repell) stains. Meanwhile customer service told me when I addressed this concern as well, that what I was sold on in the store was not correct. So I was mislead into paying an additional 150.00+ dollars for another service included in the purchase price that I really was'nt getting.

In closing, 12/12/16, I contacted Rooms to Go to get the names and dates of all of those I have spoken with from 12/2/16 to present and was told no. Nothing has been done to remedy this situation. My money was taken and no assistance was provided regarding this issue.