- Report: #942313
Complaint Review: Rooms To Go - McAllen Texas
Reported By:
Juanita -
Mercedes, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Rooms To Go
Expwy. 83, McAllen, Texas, United States of America
Phone:
Web:
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Business Rating:
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Rooms To Go Poor quality sofa sets, no refunds from this company. McAllen, Texas
After looking at many sofa sets and having sold my old set, I purchased a nice sofa set with 2 recliners for over $1400 from RTG. The sofa had huge bumps at each section and could not be used as a temporary bed for stay overs for visitors. I exchanged it. The next sofa set had cushions that slipped out!!! I asked for a refund but no-go. I then had to select an ugly brown set that I thought I could live with for a while. It is quite slippery and the seating area very narrow. This last sofa set (my third) is not worth $1400 which I had agreed to pay for the set with the 2 recliners. I filed a better business bureau over the amount but the company has refused to lower the amount of the current set. I absolutely do not like this sofa set but from the many they had, I could not find one that was not of poor quality. I informed company I would be willing to keep (and maybe sell later and purchase another from another store) but the amount should be more reasonable, so far no respond to complaint.
I never did check this company's record with BBB, but I should have because they have about 2,000. I do not recomend any piece of furniture from this store.
I never did check this company's record with BBB, but I should have because they have about 2,000. I do not recomend any piece of furniture from this store.
1 Updates & Rebuttals
David_RTG
n/a,Florida,
USA
Rooms To Go
#2UPDATE Employee
Tue, September 18, 2012
Im sorry to hear that you are not happy with your living room selection. We at Rooms To Go take pride in the quality of the products that we sell and stand behind all new purchases with a one year
warranty against manufacturer defects.
While with the description you provided, Im not certain if this is a preference or a
possible defect, but if you contact our call center directly at 1-800-766-6786 we get more details of the situation and see what options we have available for you. If you like you can email us directly at [email protected] as well.
