#20
Sat, September 28, 2002
#30
Sat, September 28, 2002
Roxio refused to pay the rebate three times. I reported them to the Ripoff Report, FTC and Better Business Bureau in the area of their headquarters after the first refusal. I had a reply from the FTC. After Roxio was contacted by the Better Business Bureau they sent me a check. I received a letter from the Better Business Bureau checking to see if they really paid me.
The lesson here is that you must be persistent when you know you are right. I think companies rely on most customers giving up once they are refused the rebate. It certainly helps to get others such as the Better Business Bureau and the Ripoff Report involved. You can locate the correct BBB by searching on the WEB. Use the one where the company is located.