- Report: #301006
Complaint Review: RXPOP - Nationwide
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Author Confirmed
Why?
RXPOP
rxpop.com Nationwide, U.S.A.
Phone:
866-727-1669
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RXPOP.COM, RXPOP Rxpop is a rip off! Do not use! Internet
I put in all my information to purchase medication. They charged my account but I never received product. They again charged my card this month without my authorization!!
I contacted my credit card company and they said it looks like Rxpop will automatically charge my card every month so I had to cancel my card. I tried the phone number listed for them but there is no live person; only an answering machine saying the only way to contact them is by e-mail. I've written several e-mails already and haven't received any responses (or product).
This is no doubt a scam and I'm fuming! Now I have to take time to dispute these charges as well as pay to have the afividate from my credit card company notarized. Please beware!!
Rayne
Sacramento, California
U.S.A.
I contacted my credit card company and they said it looks like Rxpop will automatically charge my card every month so I had to cancel my card. I tried the phone number listed for them but there is no live person; only an answering machine saying the only way to contact them is by e-mail. I've written several e-mails already and haven't received any responses (or product).
This is no doubt a scam and I'm fuming! Now I have to take time to dispute these charges as well as pay to have the afividate from my credit card company notarized. Please beware!!
Rayne
Sacramento, California
U.S.A.
1 Updates & Rebuttals
Rxpop
Allen,Texas,
U.S.A.
RxPop Rebuttal for Rayne from Sacremento, California
#2UPDATE Employee
Sat, January 19, 2008
Hello Rayne from Sacramento California. My name is John, I'm a member of RxPop's Administrative team. Rayne, working together I think we resolve this situation, if properly addressed on your behalf. I wanted to let you know that I was able to successfully locate you within RxPop's system, and I'm more than happy to help you! Allow me to provide you with a secure, reliable form of communication you can use to contact myself and other members of RxPop's team. Understand RxPop.com utilizes a sophisticated Help Desk platform which provides our company the ability to effectively serve all of our valued visitors and members alike. RxPop's Help Desk is available around the clock and is located at: https://www.rxpop.com/helpdesk/index.asp From the RxPop.com Help Desk you can: - search our FAQs - search our Knowledgebase - submit new Questions/Issues - manage your Questions/Answers - check status of your Questions/Answers Allow me to personally address each of your concerns one-by-one, in the most comprehensive manner possible below: Rayne says, I put in all my information to purchase medication. They charged my account but I never received product. They again charged my card this month without my authorization!! John with RxPop says, Our records indicate that on 12/15/2007 at 2:58 PM EST you visited RxPop.com from your Comcast Internet service and successfully registered for a 30-day RxPop.com membership plan to be billed at the rate of $31.95 every 30 days until cancellation - compliant with our Billing/Cancellation Policy which you accepted and agreed to - prior to registering for our service. To review RxPop.com's Billing/Cancellation Policy please visit, https://www.rxpop.com/billing_policy.asp. Rayne says, I contacted my credit card company and they said it looks like Rxpop will automatically charge my card every month so I had to cancel my card. I tried the phone number listed for them but there is no live person; only an answering machine saying the only way to contact them is by e-mail. I've written several e-mails already and haven't received any responses (or product). John with RxPop says, Above you mention you had to call your bank and they had to cancel your card and that our company attempted to take additional funds out of your account. As compliant with our Billing/Cancellation Policy, all RxPop.com memberships are set on auto-renew by default to accommodate the majority of our valued members needs. It's very simple to prevent your RxPop.com membership from automatically renewing. Our Billing/Cancellation Policy states that in the event you fail to cancel your RxPop.com membership prior to its automated renewal date you will be charged a fee equal to that of your initial membership fee, which in your case was $31.95. To cancel your RxPop.com membership visit https://www.rxpop.com/membershipcancellation.asp. On a closing note, Rayne expect to receive a detailed email from myself at your Yahoo! email address we have on file. We can address additional problems with options available from RxPop.com.
