G.h.
Footscray,#2REBUTTAL Owner of company
Fri, July 31, 2009
let me pull this report to pieces as I believe the person knows us and I believe this is a personal attack and not a company criticism. There are just to many holes in the story. I will answer each complaint with fact not fiction. Error no 1.Theo has been out of the company for over 10 years. When a funeral is arranged the family get a signed contract which specifies the amount. The only variation are the advertising costs which are estimated or any extras the family put on between the initial interview and the funeral.you can not inflate the price as this is not the agreed contract and no solicitor would pay it. our accounts are not on small pieces of paper in white envelopes? They are A4 in size as is standard basic business practice these days. funeral costs are NOT billed to the estate on any occasion. They are billed to the individual who signed the agreed contract. No follow up accounts would be sent to any estate. I say again why would it hold up the estate, if it was the wrong ammount it just would not be paid and secondly it is not for the estate to settle but the individual who signed the contract. If we inflated the price by as much as this person quotes ("almost double") Why did we not here from consumer affairs which instead of solicitor would cost the family nothing and we would have to justify the total if different from the signed contract? What expierance does this person have to know a well conducted funeral from an average one? This person is not only giving misleading legal facts but is a coward for not revealing their real identity. one would hope that people with reasonable intelligence realise that this cannot be true either legally or morally. I say again, i believe this is a personal attack and a very low one at that.