- Report: #1001855
Complaint Review: Safeguard Walkin Bathtubs - San Ramon California
Reported By:
tdspen -
Lodi, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Safeguard Walkin Bathtubs
2500 Old Crow Canyon Rd #425 San Ramon, 94583 California, United States of America
Phone:
855-751-2030
Web:
Categories:
Business Rating:
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Safeguard Walkin Bathtubs Safeguard Tubs Fraud, No Permits Pulled, No County Inspection, Ripoff Of Elderly!! San Ramon, California
Safeguard Walkin Bathtub, San Ramon, California
Complaints & Reviews - Fraud, Company Practices, No Permits Pulled, No
Inspection Done, Ripoff Of The Elderly!!!
Safeguard Walkin Bathtub
Fraud, Company Practices, No Permits Pulled,
No Inspection Done, Ripoff Of The Elderly!!!
Contact information:
Safeguard Walkin
Bathtub
2500 Old Crow Canyon Rd
#425
San
Ramon, California
United
States
Phone: 1-855-751-2030
We had a regional manager named William
Marx come to our home and go over the process and practices of installing a
Safeguard Walkin Bathtub. This included the fact they the company would pull a
permit and get the county inspection. We had the tub installed and now find that
no permit was pulled and no county inspection was done. We have not been able to
reach anybody at the company for resolution. This product is also promoted by
Willard Scott from the today show and I think that is disgusting that he would
promote a product that takes advantage of the elderly!!! Our mom is nearly 80
years old and is unable to use this product as we do not know if it is safe!! We
have turned off the electrical to the unit to make sure nothing happens until we
get a resolution. Please help!!
4 Updates & Rebuttals
ScottJ
San Francisco,California,
Information on Predatory Sales Tactics of Safeguard on Elders
#2Consumer Comment
Fri, January 31, 2014
Do you mind commenting on the sales process your elder parent experienced with Safeguard. I am looking for others who have been the victims of decptive and predatory sales tactics as my Mother was duped into a $15,000 bath tub. She is an elder and brain cancer patient who had no concept of what was sold to her and at what price. She was led to believe by the sales representative that he Doctor had recommended the product for her. Please provide any information you can.
Thank you,
Scott
CPR dept
antioch,California,
Thank You
#3UPDATE Employee ..inside information
Wed, September 11, 2013
Hello Ma'am,
Since the issue has been resolved, will you please remove your inital complaints from here? If there are still matters that need to be handled you can contact our CPR dept. so we can fix them as well. Thank you for your patience with us and we apolgize for you & mother's exprience. We have grown so much as a company and have built our customer service dept. from the bottom all over again. All we wish to do is reprimand our mistakes if you allow us too. Thank you and have a blessed day.
Respectfully yours,
Jackie (CPR dept.)
tdspen
Lodi,California,
Resolution
#4Author of original report
Mon, September 02, 2013
This has been resolved.
tdspen
Lodi,California,
United States of America
Additional Complaint and Concerns
#5Author of original report
Tue, February 05, 2013
After posting these complaints, the company has now pulled a permit and had the county inspect the job, but now the tub cannot be used as it leaks!! The spray nozzle also leaks even though it is completely turned off. We opened the access doors to find water in the wooden subfloor area as well as cold air from the outside. The area rug outside the tub door is soaked and we can't seem to find exactly where is is leaking from. We are also still having a problem with it completely filling with hot water, before it gets to the line to use the jets. So unless you want to take a lukewarm bath in a partially filled tub, and not be able to use most of the tub features this is not for you! The hinges inside the tub are also sharp and require a covering of clear caulking and the door hinge itself is impossible for our mother to close herself as it is too stiff. In addition to the problems with the actual tub, we are still stuck with doing the unfinished job of the workers from the installation. We had to do our own painting of the walls from where they had left marks, smeared caulking (which we had to provide for them) and spaces in the moulding where things were not measured correctly. Still nothing but problems!!
