Llibhart
Atlantic Beach,#2Author of original report
Mon, November 12, 2007
I just got a call from Safetouch stating that since I am a commercial customer and signed a 5 year contract for my business they will cancel my residential account in good standing. I have since recieved my Account Closed In Good Standing from Safetouch and a refund of the monet that I have been paying since I first contacted them in July. I must say I was not expecting it since I had to talk to about 6 people originally to get it closed and did not get anywhere. The girl that called me said that she was auditing a ex-employees paperwork and found my request to cancel and they appologized for the delay. But after all of this I have put on the front of my commercial account folder the contract auto renewal date so I can cancel 30 days prior with a certified letter. I do not like sneaky contracts and or contracts that are only for the seller and not in support of the buyer. All I can say is we learned our lesson and please inform other of this clause in everyone of Safetouch's contracts.
Steven
Jacksonville,#3Consumer Suggestion
Mon, November 12, 2007
Most alarm companies have this automatic renewal in effect. Since it was in the contract you signed you have to abide by it. Did the contract renew for 3 years again or just a year?? Check out the language. I doubt any class action suit would do much good since it is in your contract which you signed. Wouldn't be so bad but you signed a statement saying you read it. No reason why you can't have them come out and reattach the sensors so you can get some value from your alarm in the meantime.
Steven
Jacksonville,#4Consumer Suggestion
Mon, November 12, 2007
Most alarm companies have this automatic renewal in effect. Since it was in the contract you signed you have to abide by it. Did the contract renew for 3 years again or just a year?? Check out the language. I doubt any class action suit would do much good since it is in your contract which you signed. Wouldn't be so bad but you signed a statement saying you read it. No reason why you can't have them come out and reattach the sensors so you can get some value from your alarm in the meantime.