- Report: #909398
Complaint Review: Sandman Carpet Cleaning - Sherman Texas
Reported By:
Kathie -
Van Alstyne, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sandman Carpet Cleaning
111 Sunset Dr. Sherman, 75092 Texas, United States of America
Phone:
9038164541
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sandman Carpet Cleaning Leonard Sandler Beware of the Sandman! He does terrible work, and does not stand behind his service! Sherman, Texas
My experience with this man was terrible!!
Firstly, he charged more than his advertised price of $69 for 5 rooms. He said my rooms were like 6 rooms because I had moved some furniture out. We agreed on a price of $119 for 5 rooms and stairs. He then sold me pet enzyme cleaner for $99, and a deodorizer for $49.
He gave me a discount for paying cash. So, I paid him $235 for the job.
After he finished, he told me not to walk on the stairs for an hour and a half, and the downstairs carpet for 2 hours. After about 10 minutes, I decided to tiptoe by the walls to enjoy my cleaned carpets. I was shocked to find totally untreated stains in 3 of my rooms! These were stains that had not been touched or treated with anything, within 3 inches of my baseboards.
I bent down to smell the pet spots, and they did not smell like that had received any special treatment or deodorizer.
I got my neighbor to come over to survey the job. She saw the untreated stains, said that it did not smell like a deodorizer had been used, and that my carpets still looked dirty.
I called him immediately and he did not answer, so I left a message. 4 hours later, I left another message.
When he called back, I told him I was displeased with his job and asked him to come back. He became very upset, denied that there could be anything wrong with his work, and would not believe what I was saying about the untreated areas.
He said he couldn't return for 2 days to look at it. So I wanted to tell him where the untreated stains were so he couldn't accuse them of being new stains. Please know, I was displeased but was conducting the conversation on a professional level, thinking he would be coming back and we could resolve the problem somehow. While I was telling him, he interrupted me and cussed me out using the words piss, s**t and f**king, and then hung-up.
While I did not expect my carpets to be spotless, I did expect the stains to be attempted to be removed. And I did expect the special treatments that I paid extra money for to work.
As always, I expected to be pleased with the job I paid for. I was far from pleased because of the terrible job, the lack of customer service, and the abusive language and nature of the subsequent phone call.
I took photos on my phone, but do not have a home computer, nor the cord to download the pictures.
I have always cleaned my carpets myself, and if I ever use another carpet cleaning service it will be a reputable one with a written guarantee for customer satisfaction.
Firstly, he charged more than his advertised price of $69 for 5 rooms. He said my rooms were like 6 rooms because I had moved some furniture out. We agreed on a price of $119 for 5 rooms and stairs. He then sold me pet enzyme cleaner for $99, and a deodorizer for $49.
He gave me a discount for paying cash. So, I paid him $235 for the job.
After he finished, he told me not to walk on the stairs for an hour and a half, and the downstairs carpet for 2 hours. After about 10 minutes, I decided to tiptoe by the walls to enjoy my cleaned carpets. I was shocked to find totally untreated stains in 3 of my rooms! These were stains that had not been touched or treated with anything, within 3 inches of my baseboards.
I bent down to smell the pet spots, and they did not smell like that had received any special treatment or deodorizer.
I got my neighbor to come over to survey the job. She saw the untreated stains, said that it did not smell like a deodorizer had been used, and that my carpets still looked dirty.
I called him immediately and he did not answer, so I left a message. 4 hours later, I left another message.
When he called back, I told him I was displeased with his job and asked him to come back. He became very upset, denied that there could be anything wrong with his work, and would not believe what I was saying about the untreated areas.
He said he couldn't return for 2 days to look at it. So I wanted to tell him where the untreated stains were so he couldn't accuse them of being new stains. Please know, I was displeased but was conducting the conversation on a professional level, thinking he would be coming back and we could resolve the problem somehow. While I was telling him, he interrupted me and cussed me out using the words piss, s**t and f**king, and then hung-up.
While I did not expect my carpets to be spotless, I did expect the stains to be attempted to be removed. And I did expect the special treatments that I paid extra money for to work.
As always, I expected to be pleased with the job I paid for. I was far from pleased because of the terrible job, the lack of customer service, and the abusive language and nature of the subsequent phone call.
I took photos on my phone, but do not have a home computer, nor the cord to download the pictures.
I have always cleaned my carpets myself, and if I ever use another carpet cleaning service it will be a reputable one with a written guarantee for customer satisfaction.
