- Report: #939124
Complaint Review: Sands Appliance Service - Farmington Hills Michigan
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Author Confirmed
Why?
Sands Appliance Service
24633 Halsted Rd Farmington Hills, 48335 Michigan, United States of America
Phone:
1-800-308-0833
Web:
http://farmington-mi.patch.com/listings/sands-appliance-service-9
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sands Appliance Service ? The practice of using Flat rate especially when 'redoing' a 'fix' performed only 6 months before is bad. Their policy is one year psrts and 30 day labor. Recent repair was for similar problem Farmington Hills Michigan
I had my convection microwave 'repaired at Sands. The Microwave would work fine except for heating. When they came over they were unable to find the problem and brought it to their shop. It worked fine after parts were replaced and some internal work done (labor). Six months later the exact same problem occurred and they again had to bring it to the shop. another part was replaced along with more extensive labor. I was charged for the new part (one replaced part was covered under their one year warranty, but the labor was not covered at all even though they only they had the same issue six months earlier. Their policy is one year parts and 30 days labor, but since it was the same problem, the labor should have been reduced.
2 Updates & Rebuttals
George
Southfield,Michigan,
USA
Reliability
#2Author of original report
Fri, September 28, 2012
The question comes up that how do we know that the check of the system the first times was sufficient to uncover a weakness in another system? The company in which you took over/bought use to apply a $49 visit and evaluation to the fix. You overcharge by applying almost $100 before you start.
Sands Appliance
farmington hills,Michigan,
United States of America
Leonard
#3REBUTTAL Owner of company
Fri, September 28, 2012
As Mr.Marshall states himself,he was aware of our warranty.Six months later out of warranty his microwave developed another problem which caused one of the parts we replaced to fail.We replaced that part under the part warranty along with other repair parts and labor needed.We gave Mr. Marshall a fair price on repair and even made a return service call that we paid for to check for a overheating problem which turned out to be due to the improper programing of the cook cycle.The microwave was working fine.We don't feel Mr. Marshall has a reasonable complaint.
