Complaint Review: S&E Distributors Tsunami E Cigarettes - white lake Michigan

Tsunami Electronic Cigarettes are a brand of electronic cigarettes used as a replacement for smoking analog or regular cigarettes. The first week i used this product it was amazing. I had no issues aside from the price which was about $60.00 plus around $5 to $10 for each liquid. A small price to pay for not spending $10 a day on a pack of cigarettes. So i thought until the tank broke after about a week, if that. There is a lifetime warranty on the product so i was not concerned and figured I could easily replace it or just call the company and send it in. How very, very wrong I was. Not only was the phone number nearly impossible to find, but the manner in which "customer service" responded and handled the situation was appalling to say the very least! Not only was it unprofessional (which you will see as i will post a copy of the conversation here) but the person who answered was rude, arrogant, wrote in colored text and sent numerous smiley face images as if that would somehow make up for the total lack of knowledge about their own product as well as the fact that they told me that i should just try a new product. Now, what kind of company tells people to just find a new product when they have an issue with theirs? Most likely a company that is trying to swindle and rob you of your hard earned money. This issue became far greater than money the moment they began to ridicule me via conversation. Not only were they deragatory, they acted as if i had no idea what i was talking about as well as wrote numerous times "Sir, !!!'s and flagrantly dismissive comments" that honestly made me think twice as a consumer not only about the money i spent - again over $100, but also about my HEALTH AND WELL BEING. This product is truly unhealthy- which you will see they themselves made very clear to me in the final email that they sent. Please do not purchase this product, not only because it breaks after about a week, but also because if it does in fact break. they not only have a truly insufficient customer service team to "help you", but because they demand money for this "lifetime warrantied porduct". I then went on their Facebook page (https://www.facebook.com/tsunamiecig) and made comments about my health, their costumer service reps, as well as ensured that their customers were aware of what i had been going through and they deleted all my comments, disabled their comments, and then went ahead to delete every comment on that page that was negative towards their product (which there were very very many.) I only wish I had seen this page before i purchased this terrible, costly, ineffective product. Not only did they never once offer to replace it free of charge, but again, they told me off and pretty much said that this product is not for me because i must not know how to use it... Yes i must not know how to properly utilize this product - Just to mentioned i hold 3 degrees- 1 in professional communications, 1 masters in Education and another Masters in Childhood development. Im sure that I am more than capable of not only reading directions, but after i asked those wonderful people at their "customer service" what to do and they did a poor job themselves of describing it I have doubts whether or not THEY know how to use their own product or if it is even SAFE. Which according to them-- as again, you will read as follow, it is NOT.

Here is the email conversation as follows as well as the facebook conversation that i luckily saved in time before they deleted them off of their website.

Email conversation between me and customer service:

From: [email protected] [mailto:[email protected]]
Sent: None
To: [email protected]
Subject: tsunami vaporizer 1000x important question
X-Mailer: PHP/5.1.6

Return-Path: <[email protected]>

From: <br>Hi i've had the tsunami for about two weeks in the past 2 days the
vapor had began to taste a little funny, i noticed when i seperate the tank
from the battery, the battery portion (where you screw the charger   onto)
has e liquid on it. My question is, is this normal? Please let me know.
Thank you, Sara

Tsunami Customer Support <[email protected]>
Mar 29 (4 days ago)

to me 
You must send the part that you would like replaced along with $5.00 Money
order or check to :

S & E Distributors
9440 A. Elizabeth Lake Rd.
White Lake, Mi. 48386


We treat all replacements as top priority, As soon as we receive that; we
will send you out a new one ASAP
Thank you for your patience,


-Each replacement part is covered for as long as you have the unit- All you
have to do is pay $5.00 for each replacement, as many times as you want or
need.  We do send all replacement part to our manufacturer in which we have
them continuously rebuild a better product with less defects, so we
apologize for the inconvenience!-


Thank You Kindly,



 <[email protected]>
Mar 29 (4 days ago)

to Tsunami 
ok......???? i asked a question ... is it broken? is this normal????


 <[email protected]>
Mar 29 (4 days ago)

to Tsunami 
there is liquid on the part where i screw in the battery to charge, if this thing broke after 2 weeks there is no way im sending any money for something that breaks that fast especially when there is a warranty just please address my orginal questions


Tsunami Customer Support
Mar 29 (4 days ago)


to me 
If it taste like its burnt you need a new tank.  You will have to update your tank every so often.
OR You could try to clean the tank out with water, but make sure it is completely dry before you put the tank back on the battery
 
Hope that helps  J
 
From:  [mailto:[email protected]] 
Sent: Friday, March 29, 2013 4:50 PM
To: Tsunami Customer Support
Subject: Re: tsunami vaporizer 1000x important question

to Tsunami 
wow u guys really are something else ......THERE IS LIQUID ON THE BATTERY PART OF THE VAPORIZER WHEN YOU UNSCREW IT..... DOES THIS MEAN THE TANK HAS A LEAK??????? I SAID NOTHINGGGG ABOUT A BURNT TASTE AGAINNNN PLEASEEEEEEEEEEEEEE ADDRESS MY QUESTION... PLEASEEEE

Mar 29 (4 days ago)

to Tsunami 
no response ... no problem, all this is being forwarded to the better business bureau and the chamber of commerce. Thanks for no help!

Tsunami Customer Support
Apr 1 (1 day ago)

to me 
Yes, if the only time you see a little juice on battery part AFTER unscrewing than it is fine.  ( By the way, I was asking about the burnt taste to see if there was a problem with your tank! )
 
From: [mailto:[email protected]] 
Sent: Friday, March 29, 2013 5:56 PM

to Tsunami 
Thanks for confusing me even more! ..... (BTW the only time you can see the battery IS IF you unscrew it to begin with)........! I have thrown your product in the biggest trash can i could find and i will never give your company a single cent for as long as i live. the fact that you guys do not make any sense... Per YOU"(Yes, if the only time you see a little juice on battery part AFTER unscrewing than it is fine") obviously basic english skills is something tsunami customer support seriously lacks and the fact you blew me off ALL weekend just lost my business and everyone around me or in any store i will stop from buying this product, thanks for robbing me of $50.00. (p.s) i am now smoking cigarettes again. 

 <[email protected]>
7:23 PM (19 hours ago)

to Tsunami 
i hope the liquid on my battery does not cause health problems because you guys will have the BIGGEST law suit you have ever seen in your life upon your hands.

Tsunami Customer Support
8:47 AM (6 hours ago)


to me 
Sir,
If you are using something that is harmful to you, than why are you using it?  It is normal for some E-Liquid to get into places while your pouring it into your tank.  You should not get any E- Liquid in that middle hole If you do- than you will have some E-Liquid on your battery.  Avoid the middle hole and it is fine.
 
If you think you are doing anything that will cause health problems than discontinue use.
Thank you, have a great day!
 
From:  [mailto:[email protected]] 
Sent: Monday, April 01, 2013 7:24 PM

Tsunami Customer Support
8:49 AM (6 hours ago)

to me 
BTW, Sir we are closed on the weekends, sorry for any inconvenience.
 
From:  [mailto:[email protected]] 
Sent: Monday, April 01, 2013 7:24 PM

<[email protected]>
12:19 PM (2 hours ago)

to Tsunami 
OK SIR! First off all its nice to finally see im not talking to a 12 year old anymore, secondly SIR! if you actually read my intially email IM NOT POURING LIQUID IN THE CENTER HOLE (I CAN READ INSTRUCTIONS SIR) I told you incompetents that liquid all of a sudden after 1 week of using your terrible product just showed up in the area of the battery and started to taste funny (NOT BURNT!) Please just save me the reply, as the BBB, Chamber of commerce AND Visa and Mastercard are all investigating you CROOKS! ....... GOOD DAY SIR!

 <[email protected]>
12:23 PM (2 hours ago)

to Tsunami 
Oh BTW SIR! its nice to see you guys delete angry customers on your facebook page, whats the problem? do you guys have something to hide? 


So as you can see by the they i was spoken to via this email.. I am not only scared for my health, which as you can read for yourself they wrote "If you are using something that is harmful to you, than why are you using it?"

Well I am using it because i purchased it in order to quit smoking from a company that make electronic cigarettes that would help me, in fact, quite smoking. But apparently I did not realize that they are harmful to my health. What type of responses are these?? They are so rude, would not even answer my questions and have been deleting all my comments so other ill knowing consumers have no idea that this product is not only flimsy, but also clearly dangerous, as per customer service from tsumani themselves.... Now... Let me also send the conversation they deleted from Facebook so you can see what I am dealing with on an even deeper base.

Again, thank goodness i saved this before they deleted the entire thread, as they deleted every single negative comment about their product from their Facebook site:

Along with my comments I have a list of comments from another angry consumer Todd Hastle- who himself wrote a seperate Ripoff report before I even had any idea that this product was faulty and dangerous. I got the chance to save his as well due to the fact that his were deleted as well.

 
Todd Hastie This is my report!! I filed it and I hope your company gets the point!!! And I hope Alicia is happy with the fact that she is a rude and very unprofessional!!!
3 hours ago via mobile Unlike 1
 
Tsunami Electronic Cigarette All I can tell you that we do sell thousands of tsunami product and we do have a lots of happy customers , we stand behind our product . Try to be a positive customer and we will be more than happy to help you
about an hour ago Like
 
Sara Miller haha im real happy .. you have thousands of customers but can't afford a 1800 number? something is really odd about that .. you guys will be contacted by the BBB and the chamber of commerce, so i hope all these so called "happy customers" have your back when their $60 piece of s**t vaporizer explodes in their face after a week
9 minutes ago Like
 
Tsunami Electronic Cigarette i am going to stop the conversation with u , I do not think you want to be helped , have a good night 
6 minutes ago Like
 
Sara Miller i've been trying to be helped since friday at 5pm but apparently the 15 year olds working at tsunami are more worried about smiley faces and responding in purple text like TRUE PROFESSIONALS INSTEAD OF ANSWERING SIMPLY QUESTIONS GOOD LUCK IN BUSINESS YOU  SCAM ARTISTS
4 minutes ago Like
 
Tsunami Electronic Cigarette Just for your info it was easter , sorry 
3 minutes ago Like
 
Sara Miller FRIDAY WAS NOT EASTER ARE YOU SERIOUSLY SLOW?
3 minutes ago Like
 
Sara Miller JUST KEEP PROVING MY POINT EVEN MORE FOR THE WORLD TO SEE YOUR JUST DIGGING A DEEPER WHOLE AND YOU WILL ALSO BE CONTACTED BY VISA AND MASTERCARD REGARDING YOU CREDIT CARD PROCESSING (WHICH I WORK FOR) AT THE BUSINESS OR WHATEVER IT IS YOUR RUNNING OVER THERE
about a minute ago Like
 
Sara Miller NOT ONCE YOU TRIED TO RECTIFY MY PROBLEM NOT ONCEEE YOU NEVER EVEN ANSWERED MY QUESTION ALL YOU WANTED ME TO DO IS SEND YOU MORE MONEY WITH A FREE LIFETIME WARRANTY??? AGAIN GOOD LUCK SCAM ARTIST
Unable to post comment. Try Again
 
Sara Miller HAHAHAHA
Unable to post comment. Try Again
Todd Hastie
Liars.. Alicia treats people like dog sh&@..
 
Share 10 minutes ago near Capitola, CA
 
Todd Hastie
Ohh your deleting posts now to hide your ripoff...
11 minutes ago near Capitola, CA
o
o View 3 more comments
o  
Todd Hastie You deleted mine to. And I was posting a response to you and it kicked out my response.
about a minute ago via mobile
o  
Tsunami Electronic Cigarette Sorry , my mistake . I did not mean to do that
a few seconds ago
 
Todd Hastie
Here is my last correspondence with your company before Alicia called me a liar. I had heard nothing back from management and was calling to ask what was going on. Oh and I was calling because you guys sent me defective disposables. I will be posting a video of your disposable lighting up and clearly has battery power but nothing comes out. Then you can tell me how I am at fault and there is nothing wrong with your product..


Share about an hour ago near Capitola, CA


Sara MillerTsunami Electronic Cigarette
March 29 at 4:51pm  
has anyone noticed e liquid on the area where u screw in to charge the battery? that cant be safe or good?
Unlike
You like this.


Todd Hastie This has happened to me since day 1 of buying the Taunami Tank. I am the one that filled with Rip Off Report!! Tsunami Products are very poorly made!! My Tsunami Tank leaks juices and has fouled many of my batteries!!!
3 hours ago via mobile 1


Tsunami Electronic Cigarette Maybe your are not using the product the right way or maybe your tank is bad , the tank should only be good for 2-4 weeks ,and that is the case with all the tank in the market . So we r not different than other company's . all you have to do is get a new tank and you problem will be solved
about an hour ago


Todd Hastie I have bought 5 tanks from my local smoke shop. All with the same problem, leaking and fouling the battery. I have an advanced degree in aviation and advanced aerodynamics. I think I can figure out how to press a button and take a slow draw. I took you...See More
about an hour ago via mobile 1


Tsunami Electronic Cigarette I wonder if you been having all these problems with tsunami why do u still buy our product ?
about an hour ago


Todd Hastie Because I like the flavor and I like the taste!!! And I spent 70 bucks on your tank system with a supposed life time warranty!! I live in a small town not a big city! My options for electronics are limited. Your juices taste good and when it works its wonderful. Problem is that it doesn't work and your company can care less!!!
about an hour ago via mobile 1


Tsunami Electronic Cigarette I do care 
about an hour ago


Tsunami Electronic Cigarette You can still use our e-liquid , with a different brand tank system , for example buy it from the company that test it our tank
about an hour ago


Todd Hastie Then why do your employees talk to customers like that? Your customers are everything. How do you employee people that call customers liars, and say they are at fault for faulty products being shipped and sold to me? Take my money give me a faulty product and then call me a POS.. Hmm if that caring then I am the pope..
about an hour ago via mobile 1


Tsunami Electronic Cigarette Todd , I am sure your not lying , but I think what our customer service representative trying to say that if you having problems with our disposables than you should try a new brand . We can not keep replacing it for u over and over .especially if we have a damage percentage that is less than 1 %
about an hour ago


Todd Hastie Over and over. This has happened twice, not 100 times.. She told me that you guys back up your product.. Well your answer to backing up my product was to replace it with a faulty product. Like I said I will post a video of the disposable you sent me cl...See More
52 minutes ago via mobile


Tsunami Electronic Cigarette About the tank . we do replace it . the 5.00 is for shipping and handling . Disposable we are willing to replace it a couple times . But if we do get the same problum from the same customer we suggest that they use a different brand , because its hare ...See More
40 minutes ago


Tsunami Electronic Cigarette Hard and would . Sorry. 
39 minutes ago


Todd Hastie
Ohh your deleting posts now to hide your ripoff...
14 minutes ago near Capitola, CA

View 4 more comments
 
Tsunami Electronic Cigarette Sorry , my mistake . I did not mean to do that

Ok so this is the entire conversation that was going on until they stopped allowing posts, disabled their comments, deleted numerous "happy customers" comments and completed blocked me.

Now I ask you - is this really a business you want to purchase ANYTHING from??

Good luck and i hope that i saved some people money, time, trouble, aggravation, mockery, Deragatory comments, rudeness and most of all HEALTH. As per the tsunami costumer service team themselves.

Thank you