Complaint Review: Seacoast Bank - Fort Lauderdale Florida

I was ill. Seacoast Bank represents itself as "caring" & "loving", in general. I have prior provided the specific quotes. Instead, the bank made demand, ultimatims, and threats.

I am not offering any legal opinion.

You as the bank already have documentation & confirmation of the illness. No need for me to provide you as the bank more information.

Robert,

Since your opinion is that the bank's representation of "caring" & "love" do not mean that threats, ultimatims & demands instead of "loving" (the bank's words, not mine) conversation is OK, then I will not further reply.

Good luck to you, and I hope that you are being paid well.

I reviewed the payment history, and assure you that it is excellent. You have no right to ask to be provided data. It would not be prudent of me to provide confidential data to an anonymous individual such as yourself. Your request is an invasion of privacy.

Your definition of "excellent" seems to be an issue.  I actually never asked for a complete or detailed payment history or any confidential information. I just asked for the number of times for each range.

In terms of the statistics you mentioned, what do you consider a good bank customer to be?

a. Always paid in full.

b. If late is acceptable in your opinion, how many days? how many times?

It has nothing to do with being a "good bank customer". A "good" customer is one who follows written loan agreement they agreed to. But according to you, you always pay in full and have never made a late payment..or has that now changed(again)?  So why would this apply in your case?

I have a pretty good idea of what the general business community thinks,

- Oh please do tell, what do you think the "general business community" thinks.

But getting back on subject if you come back and tell us that you paid every payment on or before the due date for the full amount required..then what changed?

If you were in the Hospital and still making payments on-time and for the amount required, the bank isn't going to care. Quite frankly they wouldn't even know unless you told them. But there would be no reason to tell them since you are paying as agreed and didn't need any accomodations.

What is the problem that arose?

"Best business practices is using contract enforcement as a last resort, not the First reaction when a problem occurs."

What problem occurred?

Sir,

The RipOffReport wants a better world than yours, and so do I. That it why the bank was paid every penny it billed for the entire life of the credit line to date, almost Four years - my goodwill toward the bank. And, that is why the bank needs to behave with the caring it promises its customers.

For your information, a bank, or anyone collecting, will collect more with communication than with threats. Their approach does not make business sense, even in your dog-eat-dog way of life.

Best business practices is using contract enforcement as a last resort, not the First reaction when a problem occurs.  

I can tell you have never worked as a bank loan officer - if you did, you would know better. Or, if you did, you could not have been very good at it.

Wake up. See where you live, sir.

Sir,

You said prior that even if lateness by a customer is caused by a bank (ie. statements mailed late), your position is that the customer is a deadbeat if payment is even One day late One time.

Is that your position?

In terms of the statistics you mentioned, what do you consider a good bank customer to be?

a. Always paid in full.

b. If late is acceptable in your opinion, how many days?  

                                                              how many times?

I have a pretty good idea of what the general business community thinks, but as an advocate for Seacoast Bank, what do you think? 

I can see why your credit line was called.  You are both a liar and a moron.  You cannot keep your story straight and you haven't since the beginning.  That's why you have no credibility with us.

Speaking of which, you wanted to know us is?  The public.  We are not some unified voice you moron.  You posted your complaint for the public to see.  Us = Public.  You don't like the reponse.  So now you try to figure out how could anyone disagree with you - posting one stupid response after another.  As the public, we can tell when someone isn't being truthful and you're story has changed numerous times.

It isn't a matter of disagreement with you; disagreement implies an opinion.  There is no opinion offered by the public.  You ARE wrong.  You have been wrong for all of the reasons said.  This is not subject to debate, which is why your responses are useless.  It's easy to villify any bank.  The bank was no villain in this case.  You had your line called for a very legitimate reason.

However, I admit I laughed pretty hard at your bond of trust comment.  What a laughable comment.  There is no bond of trust offered by you or the bank.  Let's understand why that was a stupid comment: 

You signed an agreement with the bank for the line, right?  Here is where stupid doesn't help you.  If there is a bond of trust between you and the bank, then why sign an agreement for the line?  Because there is no bond of trust moron.  If everyone trusted each other, then there would be no signed agreement.  The bank doesn't trust you and you don't trust them.  That's why lines are either collateralized with your A/R, or your company's assets, or a personal guaranty assuming you have sufficient personal resources to pay back the line.  Nobody trusts you, get it?

  Your illness spooked the bank - which forced them to look at the collateral for the line.  They then wanted more money per month, or they would call the loan.  Pretty simple.  You can't pay the line you took back, which confirmed why the bank can't trust you.  If there was really a bond of trust between you and the bank, then why have a lawyer?  You wouldn't even need a lawyer if there was a bond of trust.  Hilarious.

Time for you to go away now....

Sir, 

I can provide you that information. Specific dates would not be appropriate to provide. I reviewed the details. Based upon your questions, the payment record is excellent!

Sir,

I reviewed the payment history, and assure you that it is excellent.  You have no right to ask to be provided data. It would not be prudent of me to provide confidential data to an anonymous individual such as yourself. Your request is an invasion of privacy.

Yes, I agree, these communications with you are not productive.

What is your agenda in continuing?

This has gone on quite a while, and during all of your posts you continue to post conficting information, and evolving your story. The latest was infering that you had issues due to you being extreamly ill where you even got your lawyer involved, but then turning around and now saying that even during the time you were ill, payments were being in time.

You also seem to be confusing the fact that they never sat you down and actually told you that they had issues with your payment history as meaning you have excellent history. And while you stated that, the bank would disagree with your payment history, it seems that them calling the loan may differ with your thoughts.

Perhaps you would give us some specifics..

Regardless of who paid, or the reason, how many times have late payments been made on the credit line?  Of those how many times have the payments been more than 5 days late? How many have been more than 10 days late? How many times in the last year have you been late? How many times over the last 4 years were any arrangements made to either pay late or to pay less than the amount required?

We are at the point of diminishing return(actually probably hit that several posts ago). Where unless you actually provide some solid numbers as to the status of your account there is really no use to continue.

Sir,

Again, my corporation's payment record has been excellent.  If Seacoast Bank has never expressed unhappiness with the payments, it is absurd that you are unhappy.

Additionally, your attitude that promises of love and caring to customers can disappear as total lies is disgusting!!!

You made several conflicting statements as to whether or not you have had late payments on this account. As noted by at least two previous commenters, it is unlikely the bank would call in the loan if you had been honoring the terms of the agreement.

Your expectations of the bank to offer love, understanding and care with respect to your failure to comply with the terms of the loan is inane unless those comforts are provided for in the contract. The terms of your contract do not extend beyond the four corners of the signed agreement. That is the bottom line and your complaints are hogwash.

Sir,

Obviously we disagree.  My perfect payment record, including the period when I was ill, is the action which indicates that I do understand the bank's needs.

Again, you do not understand that customers' expectation that a bank that repeats over and over again that it is caring should maintain conversations where it listens, rather than only demands, ultimatims, and threats.

Sir,

Obviously, you disagree with me & Seacoast bank. Seacoast Bank never expressed unhappiness with my Corporation's payments.  Payments continued in time despite the illness. Again, you are inventing reasons to  attack me which do not exist.

Sir,

I will answer very briefly.  I limited what I expressed that Seacoast Bank should do to courteous conversations where they listen, as opposed to their approach of ultimatims, demands, & threats.  

Sir,

Obviously, we are not going to agree with each other.

Again, I do understand the point of view of bank employees & management.

Dismissing the bond of trust between a bank and its customers as unimportant exhibits a lack of understanding of the relationship between a bank and its customers.

- The "bond of trust" as you put it is a two-way street. When they issued you your line of credit, they trusted you that you would make every one of your payments on-time and as agreed. They don't have to tell you that they have a problem with your late payments, that is infered by this original agreement of trust when they gave you this credit line.

The problem with your inital post is that it was obvious that you were not telling the entire story. People on this site are pretty smart and have just about read it all, and heard just about every excuse. Your story has since evolved, basically proving that this is correct. You initally didn't mention anything directly about late payments, and blamed any issues on the bank due to the fact that they did not give you a "Courtesy Call" or provide you statements in a "Timely" manner.

That then evolved into you actally being late but it was due to you being extreamly ill and that they did not work with you.  In other words 180 degree shift from your original post. So yes, people are not going to believe that you have posted the entire story and are trying to slant the report in your favor.

Your latest posts, now blame the bank because they are not following what you interpet their website to be saying. In a broad sense you feel that the bank should do whatever you want, and anything short of that the bank is being "uncaring". But again as others have said a bank is there to make money. Yes, they are willing to make some allowances. Where I bet if we looked back at your 4 year history with them, there were several occasions where they were understanding of your situation and made adjustments. But there is a point and time when a bank feels that the risk gets too high and they must basically call in the loan to reduce their risk.

This is not to be cynical, this is to really just point out that banks are not charities, they need to maintain a level of solvency in order to continue to provide services.

You are thinking..but I am only 1 person. Where I bet that if in your business one person failed to pay or needed to make arrangements you would work with them. But what if that 1 person turned into 2, or 10? How long could you substain that? What if it got to 10% of your clients, 25%, 50%, 75%? Where do YOU draw the line?  When you can honestly answer that, you can see what everyone here is saying.

Customers are fully aware at the time when they enter into agreements such as Business Line of Credits with banks that the customer is at an enormous disadvantage legally. The banks write the agreements.  No changes by the bank are normally permitted.  The bank has huge specialized banking legal resources. Not only lawyers on retainer, but business bankers are very knowledgeable regarding banking law, and there are resources which they can use to resolve questions. The agreements are normally oriented heavily to protecting the rights of the bank, not the customer.

I do not address here how that can be changed. That would be complicated. It is beyond the scope of my knowledge.

The customer will only enter into such agreements if the customer is convinced that the bank will not be not only reasonable if there is a problem, but that the bank will be caring.  Seacoast Bank certainly provides that impression of a "caring" bank on their website. For instance, "Community focus is so engrained in who we are as a company that it's even one of our four brand promises to invest in you and your community".

So, my Four critics, who now have admitted that they are a group, and certainly in my opinion have an anti-consumer, pro-bank agenda, were totally wrong that any minor lateness in payment is a violation which the bank is not morally wrong for using as a reason for demanding full, immedate payment. 

That extremely minor incidents of lateness make a customer a "Deadbeat" is something One of the Gang of Four of my critics imagines.  It is does not reflect any reality whatsoever as to how bankers feel.  In the business world in general, very minor incidents of lateness are considered to traits of good, desirable customers.

The caring, loving bank which Seacoast represents itself to be would never be aggressive with a customer with only very minor lateness!  It would be understanding!  It would provide loving, gentle reminders.

Even more so, a bank so caring would never threaten legal action without allowing the customer to express his needs and ability to pay while being fully aware of the customer's illness.

The public should know if Seacoast Bank's representations of itself as loving and caring are false!!!

My repeated critic's assertion that those representations are not important I believe to be because he is a Shill for this bank, or possibly the banking industry as a whole!!!

Which you broke by not making payments on time, every time, expecting "Courtesy Calls" to remind you to make the payments you had agreed to make, using "they didn't send statements" as an excuse for not making those payments (you know you owe money and when payment is due, you can pay without getting a statement) etc.

I have a credit line with my credit union.  When I use it, I know I've used it because I can see online that I used it and besides, I keep track of my expenditures.  I don't need the bank to tell me that I need to put that money back and pay interest on it.  I don't need a Courtesy Call to let me know what I already know.  And there was no "trust" involved in the creation and maintenence of the credit line, just like there was no "love" involved. 

The bank looked at my history and deemed me a good risk.  It will continue to do so until I prove otherwise.  If and when I fail to pay ON TIME (not "timely,") I've broken the agreement and the bank will act accordingly.  There will be no hard feelings, no betrayed love, no shattered relationships.  As I posted before, GROW UP.

As part of the "group" which I've learned has an "agenda" against you, I just gotta say that there's zero point in continuing to talk to you at this point.  You clearly either CAN'T or WON'T read the perfectly reasonable, correct responses you've been receiving.

Your last post was seriously just too much- the bank uses the word "love" to describe it's relationships with its customers in it's advertising, so...it has to LOVE it's customers!  Or it's false advertising!  And what does "love" mean when it refers to the relationship between a customer and and a bank?  Well obviously it means forgiveness- the bank should ignore late payments (as long as they are "timely when possible,") keep in mind that customers run into personal problems that impact their finances, etc.  That's what love is all about, right?

You are a child when it comes to banks.  You finally reveal that in your last post, when you think that a smiling spokesperson on tv saying "we love our customers" means that written contracts and agreements don't really mean anything.  The bank sees it's customers "like family," which means that they shouldn't let a little thing like money come between you and the bank, right?

Seriously, stop being a loon about this.  Grow up.  Every bank, store, restaurant, car dealership, etc. advertises itself as wanting a warm, friendly "relationship" with customers.  What that means is, they want you to know you can expect them to live up to their end of agreements and they expect you to do the same, not that they are going to give you a big hug when you are feeling down.  

Stop being a child or let someone else manage your money, please.  And stop lashing out at people who are just talking sense to you here.

Dismissing the bond of trust between a bank and its customers as unimportant exhibits a lack of understanding of the relationship between a bank and its customers. 

Sir,

You said "none of us". So, you are a group. Since you are a group, you must have an agenda. One question is what is your group agenda?   

Besides, your financial-based explanations missed the point totally!!!

Your explanation of banks is not how Seacoast Bank presents itself to the public, easily observable on its website.  Seacoast Bank presents itself repeatedly as caring about the customers.  This Seacoast Bank message, for instance, screams we care about you as the customer!!! "Our life's work is seeking to protect yours".

I and the rest of the customers have the right to rely on Seacoast Bank's promises that it will not treat us as cold and calculating, but with the love they promise! Yes, they use the word "love" on their website.  "We'd love to sit down and speak to you".

Why does Seacoast Bank make those promises? Because they need to in order to attract customers.

Therefore, be aware, those promises are vastly more important than the financial details you clarify.  And, customers expect that those promises will be fulfilled.

Some advice for the future, Sir - don't ignore the human element!  Or, maybe you have become totally cynical?

I personally just understand banking operations.  You keep spinning your story in an almost narcissistic manner for whatever reason, to transfer the blame over to someone else besides you.  So let's clearly understand a few things why your story has so many issues:

1.  Banks are here to make money:  I know, it's a duh moment, but that's what they're there for.  They aren't there for community purposes, or charity purposes, or any other noble purpose.  I mean that's how any bank will market themselves in order to reel in customers, but that's what they are.  This applies to ALL banks, large, small, national, local...all of them.  Yes, it even applies to Credit Unions as well.  Doesn't matter what their marketing says - this is what they are.  If you lack this understanding at all, please don't get a line of credit in the future.

2.  Banks make money by offering loans:  Or in your case, a line of credit.  The interest they earn by issuing a loan or line, is over and above the largest source of revenue for any bank.  Not fees.  Not overdrafts.  Not anything else but interest.  You were already a risk, but someone took a chance on you at the bank.  It's why the account rep probably no longer works there.

3.  Banks only call loans or a line when it's at risk:  Banks don't often like to call in a loan because from the bank's operational viewpoint, if the bank has to call in an outstanding amount, then it means it was a mistake in the first place to even issue the funds.  Generally, a line like yours may not even be collateralized, although you may have signed a personal guaranty indicating you are solvent enough to pay back the loan.  However, an issuance of a line also requires consistent on-time payments from account holders who display no issues.  If they perceive there are issues with you, then you will appear to be a risk - and therefore a mistake.

4.  Banks Don't Make Courtesy Calls:  As someone already stated I believe, banks don't generally make courtesy calls and the calls you received certainly were not.  If the first comment you received from the bank was that either you pay 3X more than what you're paying, or they will call the line....then you've been in the bank's dog house for a while.  That's why I thought it was hilarious when you thought you were an excellent customer.  Aside from the subjectivity of the comment, the first contact you got from them in a while was their request to call in the loan.  Excellent customers don't have their lines called.  Remember this.

5.  Late payments to the bank are a problem:  This does not need to be said, nor does it need to be written anywhere.  The notion that they didn't indicate anything was a problem...is not evidence to suggest there was no problem.  It is an illogical conclusion to infer there was no problem simply because no one said anything.

6.  Being seriously ill is a problem for both of you:  There is an old saying - if you owe a little money to a bank, then you have a problem.  If you owe a lot of money to a bank, then the bank has a problem.  The reality is that both of you have a problem.  Being seriously ill is not irrelevant to the bank, and now that we know you went through this hardship, then I can see why they called the line.  Your attorney made the disclosure to the bank for transparency purposes I suspect, but the disclosure eventually caused the line to be called.  It's not your attorney's fault - it just is what it is.  If you wanted sympathy, or some statement from the bank indicating they should give you a break - see my item #1 above.

Responses at this point are completely unnecessary.  Again, we have no way of determining whether the bank is a good place or not.  Your complaint however does not shine any light on this for all of the reasons listed here, as well as others have disclosed.

You are continually criticising late payments with no basis for doing so.  Through this date, the bank has not expressed any unhappiness with the payment record.  

Yes, there is a lot more here.  It seems as if you are trying to redefine a few things.

Based on what you have posted, it is very likely that these "Courtesy Calls" you talk about are what would really be considered calls to remind you that you have a payment that is late and need to pay it. Where the "Courtesy" was to do it before they assessed any late fees.  Perhaps the new Rep didn't have the same relation with you that the old one did.  But that doesn't take away your responsibility.

You seem to think that the late payments weren't a problem. In fact you try to brush them off by just saying that they were the "occasional misunderstanding". I doubt them calling in the balance of the loan wasn't really a surprise to you. They may have never come out and stated for a fact that they were going to demand the entire balance, but  I bet that over the recent times they were letting you know there were issues that you dismissed as just this "misunderstanding".

As for the loan itself. Banks do not leave terms open to interpetation. They will not write a loan that a payment to principal would be considered a "courtesy" or "fee". So I really have no idea how you went down that road, unless there is still yet more things you are failing to describe.

But your definition of some of the terms of how you see the bank are really classic. You called them "unreasonably causing hardship", "predatory",  "horrible customer service", "unfair"

The fact here is that you are using every one of those terms because they are requiring you to pay more than you say you can, and not letting you basically make your own terms.

How come they weren't "predatory" over the last 4 years when they were allowing you to make "Interest Only" payments?

How come you didn't seem to have an issue with their "horrible customer service" when they allowed you to pay late due to what is probably more than just the "occasional misunderstanding"?  How many times over this 4 years did they actually allow you to do things outside of the loan agreement(such as pay late, pay less than you actually owed..etc).

The above is direct from Seacoast Bank's website.  That and other statements create  clear expectations that customers can expect great treatment if there is ever a problem. 

"At Seacoast, we believe our personal banking solutions should be just that, personal. That's why our friendly, knowledgeable Seacoast associates are always available to help with your banking needs".

I was reluctant to inform as to personal issues in a public forum. but is seems to be necessary because of your extreme criticisms.

I suffered an extreme illness. I documented same to Seacoast Bank. My attorney, who had visited me in the hospital, told the bank that he knew personally that I had been ill.

I am not making a legal argument.  I understand that your attitude as my critics is that a bank is right if they "throw the book at customers". My reply is that customers' expectation as per communications from their bank is that this will not happen.

I am saying that a bank which reacts to an illness by ultimatims, demands, and threats of legal action with no opportunity to offer alternatives does not meet the expectations which Seacoast Bank creates by its postings on its website. 

Therefore, I feel that others should know, in case they have the same expectation that I do - that my bank will understand if I experience a severe illness.

And, payments continued despite the illness.  On a human basis, that should be appreciated.  

You critics can continue to quote legalities to me. 

Nevertheless, "We'd love to speak to you" creates an expectation that ultimatims, threats of legal action, & demands" will not be the manner in which the bank deals with a customer illness.

Sir,

Possibly a fuller explanation than "predatory" would be "Rather than fulfill the expectation which the bank creates of caring for the customer by its statements such as "We'd love to sit down & talk to you" & "let us know of any way we can be of service to you", the bank's method of dealing with me was ultimatims, threats & demands".  

My point is that their approach was especially not appropriate where all payments for almost Four years had been made.  One problem ocurred because despite my providing the bank correct contact information, One bank representative became frustrated because he mistakenly used outdated contact information. 

You do not seem impartial. Your assumption that the bank customer is always wrong seems more like an advocate for the bank.  

Sir,

There were no overdraft fees. I don't know why you assumed that.

The bank's statements such as "We'd love to sit down & talk to you" create an expectation of courteous & even caring communication.

I did not mention using a new loan to pay off SeaCoast Bank.  That would not be wrong in any way, if I were to do that. In fact, Seacoast Bank wants to be paid in full. To the best of my knowledge, doing so would make the bank happy.

Again, late payment has not been an issue. I have never been informed by the bank that they feel it has been a problem. 

Sir,

If you are associated with Seacoast Bank, you should say so openly.  Your statements are too One-sided to seem impartial.  

I do understand the bank's point of view to the extent that it is possible for someone outside the bank to do so.

Seacoast Bank has never expressed to me to this point that they believe that late payments were a problem.  Therefore, you are attempting to create a problem where none exists.  You are quoting with more knowledge than a layman technicalities which are common in loan agreements.  In reality, a "reasonable person" standard is what is applied to the timeliness of payments. 

Regarding the $ 150 charges, you again seem to have knowledge that only a Seacoast Bank associate would have.  There is an Annual Fee of $ 150, but I was not referring to that. I was referring to a $ 150 "Other Charge".  It is not good customer service to fail to specify what a charge is made for.  I asked that the statements be changed to specify "Principal". Seacoast Bank did not do so.

The old representative did make courtesy calls. Again, Seacoast Bank statements such as "We'd love to sit down and speak to you" create an expectation that communications will be not only courteous, but caring.

Again, that late payments are a problem is an assumption of yours.  The bank has not communicated to me that late payments were a problem.   

Your statement that an excellent payment record is not important to a banker is not valid. It is an important factors in any lending decision.

Your comment is inaccurate. My corporation's payment record is excellent regarding the Seacoast Bank Line of Credit.   The issue is that in general many bank customers have Demand Loans which the bank can call in to demand payment in full at any time.  i am not though expressing any legal opinion regarding this particular loan. 

My statement is that the customer relies on trusting that the bank will exercise that right in a humane, professional manner. In other words, when Seacoast Bank says to the public "It's Our Pleasure to Serve You", they are creating a reasonable expectation that if the bank feels that monthly payments should be increased, that will be accomplished through courteous conversations, not ultimatims, demands, and threats of legal actions. 

Your assumption that the bank customer is always at fault is outrageous!!!

Sir,

The interest rate was prime plus Two.  Presently, that is 6.25%, but it has varied.  The $ 220 represents a rough average of the Interest Only payments before the $ 150 principal (where the bank's vague wording leaves open the possibility they will call the amounts fees) charge began.  Yes, with interest only payments the loan would never have been paid off.  But, it was the bank's decision to bill Interest Only.  This was a revolving credit line - that is probably the same as "open".

Late payments were never a problem. Since the interest was variable, I did need from the bank their statement with their amount.  I did contact them when I did not have the statement timely. In their recent demands for vastly higher payments, the bank did not say at any point that late payments was one of the reasons.  To the best of my knowledge, an "occasional misunderstanding" does not constitute a bad customer.

I did not use the word "evil". You used that word.  You would need to ask them what their reason was to suddenly change from accepting with courtesy payments over almost Four years, and then suddenly with no warning threatening legal action if vastly higher amounts were not immediately paid. And, for not listening to me as a customer as to what I am able to do to satisfy them, but communicating with me with ultimatims & threats & demand letters.

Terms that I consider accurate are "unreasonably causing hardship", "predatory", "horrible customer service", 

"unfair".  However, I do not know that the bank representatives are evil and do not join you in saying so.

 Anytime a debtor uses the word "predatory" you can rest assured the deadbeat is simply blaming the creditor for the consequences THEY brought upon THEMSELVES by not paying on time. This bank didn't grab you and pull you in. Nobody pointed a gun to your head. Nobody forced you to do anything.

Your story has so much spin attached to it, that it really becomes impossible to believe portions of it.  Here are some examples:

My corporation paid all payments to Seacoast Bank on a credit line as timely as possible over a period of almost Four years...  As timely as possible?  What does that even mean?  Paying on time is a black and white issue - you are either late with payments, or you are not.  If you paid them all on time, then I would think you would simply say you made your payments on time - period.  Lateness of mail has really nothing to do with being late since the payments are all due on a specific date, regardless of when the mail arrives, and your agreement likely states this.

With no courtesy call, a $ 150 charge was added.  Courtesy Call?  Is there something in your credit line agreement stipulating that you are due a courtesy call?  All that needed to be said is that you were charged a $150 fee which was later disclosed as an annual fee for having the credit line in the first place.

A new account representative appeared on the statement. He never made a courtesy call to me....  Here we go again with a courtesy call.  Did your last account representative often make courtesy calls to you?  I suspect not since you don't mention the new rep was no different than the old rep.  Had the old rep made such calls to you, then he/she would have updated your contact information.

When I finally contacted him, I was met with threats and ultimatims of legal action if I did not either agree to increase what had been an approximate $ 220 monthly payment by Three times to $ 757, or pay $ 39,000 immediately.  This goes back to your initial statement laced with way too much spin.  It seems clear the bank sees you as a large risk - usually that comes from making late payments.  They're simply calling in at least a portion of your line, if not the entire line.  Calling in the line reduces the bank's exposure.

The next day, rather than discussing alternatives with a customer whose behavior has been excellent...  I marvel at the subjectivity of this statement.  Excellent from whose point of view exactly?  Yours?  Your viewpoint is hardly relevant to the bank.  From the bank's perspective, you are not a customer with a good history of making timely payments.  That makes you a risky borrower and NOT an excellent customer.  I mean what alternatives would a bank make with a risky customer?  The word NONE comes to mind.  If a bank is going to setup a line to a good customer at a low interest rate, it will issue the line to someone with a great history of on time payments.  You aren't that person.

This bank may or may not have problems or issues.  However any assessment of this bank cannot be based on the report you left here.  I get you're upset over having your line called in by the bank, but making late payments can lead to your loan being called.  The only option if you lack the liquidity at this point, is to find another institution that can loan you the money you need to pay the line.

The narrative you are trying to convey is leaving out several key details.

According to you, one day out of the blue they changed the account rep. Where your first contact with the rep was a demand that you show up at the bank the next morning and agree to either triple your monthly payment or pay the entire credit line. In this you asked to reschedule to find an attorney and they refused. You talk about trying to find alternatives but were refused by everyone even up to a VP.  Then when you showed up the next morning, you received a demand letter to pay off the entire loan.

Your right that doesn't make sense. While you will claim that this proves that this bank is as evil as you say, it is more likely that you are leaving some key infomration out. Where that information will not make you as good as you are trying to claim you are.

One other thing that doesn't make sense is your payment.  Was this a fixed credit line, or open?  Was it an adjustible rate?

In just doing some simple math, on a fixed $39,000 credit line even with a minimal percentage rate of 5% it would take you just about another 27 years to pay off the entire balance at $220/month. If the interest rate is over about 7% the $220/month would not cover the interest and you would never pay it off at $220/month.

How "late" were you? You have a payment due every month, and it is due on the same date every month. If the monthly payment was fixed why would you need a statement to remind you to pay? If the payment wasn't fixed, why didn't you contact them to find out what the payment was? Did they provide account access on-line?

Again what is the rest of the story.

You tell us that you made your payments on a credit line "as timely as possible."  I am willing to bet that your contract does not require that you make payments "as timely as possible," but by a specific date.  If you were incapable of making payments ON TIME, you should not have made the legal commitment to do so.

Then you go off on how this company did not give you "courtesy calls," as if a "courtesy call" is something that is required.  Do you know what would be truly courteous?  If you paid your bill on time, every month.  Maybe you think that being regularly late on making payments is courteous, and the "right" thing for the creditor to do is to very nicely (courteously) call you to politely "remind" you of something you didn't forget- that your bill is due.

You are basically complaining that you should not have overdraft fees just because you knowingly caused an overdraft fee unless you got a "courtesy call" first.  You think that the bank should stick to the original agreement- which YOU broke.  You want no consequences for your actions.  This is childish thinking at it's worst.  Due dates are due dates.  Don't pay in a timely manner "when possible," pay in a timely manner EVERY TIME- or accept the consequences. You know, like a grown-up.  And no, you are not entitled to a polite reminder that, once again, you have overdrafted your account.  

Now you get to find another lender who is willing to take a risk on someone who has shown themselves to be unreliable and try to take out a payoff loan to get out from under your original lender.  Good luck, now that you've damaged your credit rating.  But this is nobody's fault but yours.