- Report: #704198
Complaint Review: Sears - Internet Internet
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Author Confirmed
Why?
Sears
Internet, Internet, United States of America
Phone:
Web:
www.sears.com
Categories:
Business Rating:
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Sears Customer Service is a Disaster , Internet
In Feb 2011 I purchased an E-Tour Bikes Quest -Silver-Step Through Electric Bike from Sears.com. On the website the bike was pictured twice and both pictures showed a front basket. When I received the bike there was no front basket. The instruction manual clearly shows a front basket as part of the bike and there was a front bracket for the basket. The instruction sheet also stated there were wrenches included however, they also did not arrive. I contacted Sears customer service by phone and E-mail. On the phone the girl told me UPS would contact me and to ship the entire bike back. A day later I was contacted by E-mail and told that the front basket was not supposed to be included and if I returned the bike it would be at my expense. I do not want to return the bike - I just want the basket. A day later I received an E-mail from sears customer service and they apologized and told me to take the bike to any Sears store for a full refund. I do not want to return the bike- I just want the basket. A day later Sears customer service again contacted me by E-nail and said the basket was not supposed to be included. If thats the case then why did I receive a rear rack on the bike when the other Quest bicycles don't show them as included? I have had four seperate answers from customer service and none have been to my satisfaction. The reason I bought the bike through Sears was because I thought they would stand behind their products. Apparently this is not the case. It should be noted that the total cost was $750 and the bike came from Arizona to Florida. Rather than give me a stock basket for approx $20 Sears customer service would rather I send the entire bike back to Arizona at a cost of $90 UPS ground. I have cancelled my Sears account and I will never shop there again. If they think they are good at customer service they are definitely wrong!!!!
