- Report: #412054
Complaint Review: Sears - Round Lake Beach Illinois
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Sears
Rollins Road Round Lake Beach, 60073 Illinois, U.S.A.
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Sears Lies, Cheats does not honor guarantees/their own receipts Round Lake Beach Illinois
On 1-19-08 I purchased a DIE HARD GOLD battery from Sears Round Lake Beach store in Illinois. I have the original receipt which shows the cost of the battery $94.99 + $12.99 installation charge. Sears receipt shows a full warranty for 36 months, and a PRO RATA warranty between 36 and 100 months. Sears battery did not make it one year.
On January 10-11, 2009 I was 100 miles from home, stranded in the middle of a winter storm with a completely dead car, incurred $120 in towing costs, a diagnostics check at $25.99, a new battery $104.99 and an independent battery check showing the battery did not have enough juice to operate my door locks. I had to pay an additional $15.99 to bring Sears DEAD DIE HARD battery back because SEARS requires return of their battery for a refund.
When I returned home, I brought the battery and the receipt to the same store where it was purchased and installed. Sears technicians stated they had to test the battery on Sears testing machines, causing another wasted hour despite all my legitimate receipts. Sears technicians claimed the battery was fine and they were going to either give me the battery back or PRO RATE my return. OBVIOUSLY Sears TESTING MACHINE IS EITHER OUTRIGHT WRONG because there were at least 8 people involved when the car died, was towed, attempted to be jumped twice, would not take a jump and could not hold a charge when left to recharge overnight. I refused Sears technicians' idiotic terms, PER THE explicit guarantee ON SEARS RECEIPT. Sears store manager, Tom Fisher, at that Round Lake Beach said the automotive department was a tenant that the main store was not responsible for. Then why does it carry the Sears name? Since I have NO USE FOR A DEAD BATTERY, I left the battery at the Sears store which the store manager signed for.
I called SEARS customer relations department then went to the internet to find DOZENS of similar complaints about merchandise, receipts from other people around the country. Sears is on its last leg trying to stay afloat at the expense of every customer who buys anything there. STAY OUT OF SEARS. A SIMPLE CAR BATTERY FROM SEARS cost: Sears faulty battery $94.99 + $12.99 + $120 towing, + $104.99 new battery, $25.99 diagnostics check, $15.99 return battery fee or a total of $374.99. I have witnesses, receipts, an independent battery check receipt, but apparently everyone is wrong except SEARS? Don't think so.
Karen
round lake heights, Illinois
U.S.A.
On January 10-11, 2009 I was 100 miles from home, stranded in the middle of a winter storm with a completely dead car, incurred $120 in towing costs, a diagnostics check at $25.99, a new battery $104.99 and an independent battery check showing the battery did not have enough juice to operate my door locks. I had to pay an additional $15.99 to bring Sears DEAD DIE HARD battery back because SEARS requires return of their battery for a refund.
When I returned home, I brought the battery and the receipt to the same store where it was purchased and installed. Sears technicians stated they had to test the battery on Sears testing machines, causing another wasted hour despite all my legitimate receipts. Sears technicians claimed the battery was fine and they were going to either give me the battery back or PRO RATE my return. OBVIOUSLY Sears TESTING MACHINE IS EITHER OUTRIGHT WRONG because there were at least 8 people involved when the car died, was towed, attempted to be jumped twice, would not take a jump and could not hold a charge when left to recharge overnight. I refused Sears technicians' idiotic terms, PER THE explicit guarantee ON SEARS RECEIPT. Sears store manager, Tom Fisher, at that Round Lake Beach said the automotive department was a tenant that the main store was not responsible for. Then why does it carry the Sears name? Since I have NO USE FOR A DEAD BATTERY, I left the battery at the Sears store which the store manager signed for.
I called SEARS customer relations department then went to the internet to find DOZENS of similar complaints about merchandise, receipts from other people around the country. Sears is on its last leg trying to stay afloat at the expense of every customer who buys anything there. STAY OUT OF SEARS. A SIMPLE CAR BATTERY FROM SEARS cost: Sears faulty battery $94.99 + $12.99 + $120 towing, + $104.99 new battery, $25.99 diagnostics check, $15.99 return battery fee or a total of $374.99. I have witnesses, receipts, an independent battery check receipt, but apparently everyone is wrong except SEARS? Don't think so.
Karen
round lake heights, Illinois
U.S.A.
4 Updates & Rebuttals
uhuru
los angeles,California,
USA
steven sears @ searscares.com
#2
Fri, September 04, 2009
I got to the person to resolve the charge dispute by going on-line and sending an e-mail to get a refund request processed through the irvine dispute resolution center.
Jim
Aberdeen,Washington,
U.S.A.
A Few Facts May Help Here
#3UPDATE EX-employee responds
Tue, March 10, 2009
I am an ex-employee of Sears Auto, now working as an employee of Sears Retail. I say this because, as you were told by your local store manager, Sears Auto rents their space from the retail store and operates as a separate entity, just like Sears Portrait Studios, Sears Optical, and both Miracle Ear and H&R Block. Prior to this, I sold batteries for a few different companies, and found a couple of things to be universally true. First being that any battery manufacturer supplying a retail business with their batteries requires a diagnostic test be run with specific equipment that the manufacturer knows to be used by the retailer in order to support a warranty claim on a battery. Second item to consider is that I have personally seen good batteries test as bad if they are tested under the wrong parameters (a 550CCA battery will not test as good if it is tested as a 750CCA battery.) Third thing I have seen to be true is that there ARE con artists out there who will fix a small problem, convince a consumer that they are fixing a larger problem, replace a good unit to make a sale, and leave the consumer to fume at someone else. I'm not saying for sure that this is what happened to you, but I have to wonder who ripped you off more, the company who charged you $108 and offered to repair anything that went wrong with it, or the company that charged you $148 and told you that your hassle was someone else's problem? Perhaps this requires a little more thought.....
Jim
Aberdeen,Washington,
U.S.A.
A Few Facts May Help Here
#4UPDATE EX-employee responds
Tue, March 10, 2009
I am an ex-employee of Sears Auto, now working as an employee of Sears Retail. I say this because, as you were told by your local store manager, Sears Auto rents their space from the retail store and operates as a separate entity, just like Sears Portrait Studios, Sears Optical, and both Miracle Ear and H&R Block. Prior to this, I sold batteries for a few different companies, and found a couple of things to be universally true. First being that any battery manufacturer supplying a retail business with their batteries requires a diagnostic test be run with specific equipment that the manufacturer knows to be used by the retailer in order to support a warranty claim on a battery. Second item to consider is that I have personally seen good batteries test as bad if they are tested under the wrong parameters (a 550CCA battery will not test as good if it is tested as a 750CCA battery.) Third thing I have seen to be true is that there ARE con artists out there who will fix a small problem, convince a consumer that they are fixing a larger problem, replace a good unit to make a sale, and leave the consumer to fume at someone else. I'm not saying for sure that this is what happened to you, but I have to wonder who ripped you off more, the company who charged you $108 and offered to repair anything that went wrong with it, or the company that charged you $148 and told you that your hassle was someone else's problem? Perhaps this requires a little more thought.....
Jim
Aberdeen,Washington,
U.S.A.
A Few Facts May Help Here
#5UPDATE EX-employee responds
Tue, March 10, 2009
I am an ex-employee of Sears Auto, now working as an employee of Sears Retail. I say this because, as you were told by your local store manager, Sears Auto rents their space from the retail store and operates as a separate entity, just like Sears Portrait Studios, Sears Optical, and both Miracle Ear and H&R Block. Prior to this, I sold batteries for a few different companies, and found a couple of things to be universally true. First being that any battery manufacturer supplying a retail business with their batteries requires a diagnostic test be run with specific equipment that the manufacturer knows to be used by the retailer in order to support a warranty claim on a battery. Second item to consider is that I have personally seen good batteries test as bad if they are tested under the wrong parameters (a 550CCA battery will not test as good if it is tested as a 750CCA battery.) Third thing I have seen to be true is that there ARE con artists out there who will fix a small problem, convince a consumer that they are fixing a larger problem, replace a good unit to make a sale, and leave the consumer to fume at someone else. I'm not saying for sure that this is what happened to you, but I have to wonder who ripped you off more, the company who charged you $108 and offered to repair anything that went wrong with it, or the company that charged you $148 and told you that your hassle was someone else's problem? Perhaps this requires a little more thought.....
