- Report: #1200586
Complaint Review: SelectSLHelp - Los Angeles California
Reported By:
select student loan -
los angeles, California,
Submitted:
Updated:
-
Author Confirmed
Why?
SelectSLHelp
wilshire Los Angeles, 90046 California, USA
Phone:
8668484072
Web:
www.selectstudentloan.com
Categories:
Business Rating:
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Select Student Loan Fraud, Scam, Select Student Loan Los Angeles California
*REBUTTAL Owner of company: SSLH follows the rules & regulations of the CFPB, is a BBB Accredited Company and a member of the Association for Student Loan Relief ,AFSLR.ORG
*UPDATE Employee: TO ALL SSL CLIENTS – WE ARE NOT A SCAM. IF YOU WISH TO CANCEL YOUR SERVICE OR GET A RUFUND PLEASE CALL 866-848-4072 AND WE WILL WORK WITH YOU TO ISSUE A REFUND. AGAIN, THIS IS NOT A SCAM AND
Consumer Advisory: Student loan debt relief companies may cost you thousands of dollars and drive you further into debt
Today we took action to put an end to two student loan debt relief scams that illegally tricked borrowers into paying upfront fees for federal loan benefits. In a joint filing with Florida’s Attorney General, we shut down student loan debt relief company College Education Services and, separately, we filed a lawsuit against Student Loan Processing.US for running illegal debt relief services. We allege that both companies exploited vulnerable student loan borrowers, made false promises about their debt relief services, and charged illegal upfront fees.
We are warning all student loan borrowers who have trouble managing their student debt to watch out for scams run by companies promising “student debt relief.” These companies prey on distressed borrowers who run into trouble and struggle to figure out what comes next. In some cases, borrowers do not think their student loan servicers can help them and seek help from a third party. Others are lured in by aggressive marketing practices that target the most vulnerable student loan borrowers.
In many cases, these companies promise thousands of dollars in savings on your student debt by falsely claiming special expertise or a relationship with the Department of Education, only to enroll you in a payment plan that’s available for free for all borrowers with federal student loans — all at a cost of hundreds of dollars or more. In other cases, these companies fail to deliver on their promises, leaving you with more debt and less time to avoid financial distress or default.
Last year, we warned you that you don’t have to pay someone to help with your student loan. You should also be aware of these warning signs to help you avoid student loan debt relief scams and information on getting help if you are a victim of this scam.
Warning signs that a student loan debt relief company may be trying to rip you off:
Pressure to pay high up-front fees. It can be a sign of a scam when a debt relief company requires you to pay a fee up-front or tries to make you sign a contract on the spot. These companies may even make you give your credit card number online or over the phone before they explain how they’ll help you. Avoid companies that require payment before they actually do anything, especially if they try to get your credit card number or bank account information. Not only is free assistance available through your student loan servicer, many times taking payment for debt relief services before providing help is illegal.
Promises of immediate loan forgiveness or debt cancellation. Debt relief companies do not have the ability to negotiate with your creditors for a “special deal” under these federal student loan programs. Payment levels under income driven payment plans are set by federal law and, for most borrowers, loan forgiveness is only available through programs that require many years of qualifying payments.
Demands that you sign a “third party authorization.” You should be wary if a company asks you to sign a “third party authorization” or a “power of attorney.” These are written agreements giving them legal permission to talk directly to your student loan servicer and make decisions on your behalf. In some cases, they may even step in and ask you to pay them directly, promising to pay your servicer each month when your bill comes due.
Requests for your Federal Student Aid PIN. Be cautious about companies that ask for your Federal Student Aid PIN. Your PIN — the unique ID issued by the U.S. Department of Education to allow access to information about your federal student loans — is the equivalent of your signature on any documents related to your student loan. If you give that number away, you are giving a company the power to perform actions on your student loan on your behalf. Honest companies will work with you to come up with a plan and will never use your PIN to access your student loan information.
How to get help
Submit a complaint online or call us at (855) 411-2372 if you have been the victim of a student loan debt relief scam or if you are getting runaround from your student loan servicer. You should also instruct your student loan servicer that they should only provide information about your student loan directly to you.
If you have questions about repaying student loans, check out Repay Student Debt to find out how you can tackle your debt – even if you’re in default. You can learn about your options, and what you might want to specifically ask for when speaking with the company attempting to collect from you. Another great resource to visit is Ask CFPB for answers on many more of your student loan questions.
Even if you’ve fallen behind, you may have options
There are federal student loan repayment programs that can help remove the default status from your credit report. Be sure to learn about what’s available through our tools before paying hefty fees for something that likely won’t live up to your expectations or that you can get for free.
http://www.consumerfinance.gov/blog/consumer-advisory-student-loan-debt-relief-companies-may-cost-you-thousands-of-dollars-and-drive-you-further-into-debt/
2 Updates & Rebuttals
SSLH
LOS ANGELES,California,
TO ALL SSL CLIENTS – WE ARE NOT A SCAM. IF YOU WISH TO CANCEL YOUR SERVICE OR GET A RUFUND PLEASE CALL 866-848-4072 AND WE WILL WORK WITH YOU TO ISSUE A REFUND. AGAIN, THIS IS NOT A SCAM AND
#2UPDATE Employee
Tue, January 27, 2015
TO ALL SSL CLIENTS – WE ARE NOT A SCAM. IF YOU WISH TO CANCEL YOUR SERVICE OR GET A RUFUND PLEASE CALL CUSTOMER SERVICE AT 866-848-4072 AND WE WILL WORK WITH YOU TO ISSUE A REFUND IMMEDIATELY. AGAIN, THIS IS NOT A SCAM AND WE ARE MORE THAN WILLING TO WORK WITH YOU IN ANY WAY POSSIBLE TO RESOLVE YOUR CASE.
SSLH
LA,California,
SSLH follows the rules & regulations of the CFPB, is a BBB Accredited Company and a member of the Association for Student Loan Relief ,AFSLR.ORG
#3REBUTTAL Owner of company
Thu, January 15, 2015
***Disclaimer from website and service contract***
SSLH is a private organization and is not a government entity. SSLH is a Document Preparation and Tracking Service. Our free Federal Student Loan Informational session will identify what Federal programs are available for you and does not constitute legal or financial advice. Our service is only for the Preparation & Tracking of your Federal Student Loan Consolidation Documents. Consumers may choose to complete their own consolidation documents based on the federal programs and are not obligated to use a third party resource such as SSLH. SSLH does not facilitate the negotiation of a debt, the settlement of a debt or the altering of a debt it’s services are only for the assistance and completion of federal student loan program documents. SSLH will not pay your student loans for you or on your behalf. Document Preparation Services are not available in some States. ***Results May Vary and are Solely Based on The Federal Consolidation Program You Choose.
NO Pressure to pay high up-front fees:
#1. SSLH follows the rules & regulations of the CFPB, AND ALL STATE AND FEDERAL AGENCIES regarding fees for services rendered. Our service is only for the Preparation & Tracking of your Federal Student Loan Consolidation Documents. Any and all fees are collected upon completion of services rendered. We are BBB accredited and handle all customer complaints and/or refunds immediately upon request.
NO Promises of immediate loan forgiveness or debt cancellation:
#2. SSLH discusses the terms of the programs & qualification ONLY as they are structured by the Department of Education and discloses any and all related issues or pitfalls related to each program. You must repay your loans even if you don’t complete your education, can’t find a job related to your program of study, or are unhappy with the education you paid for with your loan. However, certain circumstances might lead to your loans being forgiven, canceled, or discharged.
The list below is a quick view of the types of forgiveness, cancellation, and discharge.
|
Type of Forgiveness, Cancellation, or Discharge |
Direct Loans |
Federal Family Education Loan (FFEL) Program Loans |
Perkins Loans |
|
Closed School Discharge |
x |
x |
x |
|
Total and Permanent Disability Discharge |
X |
X |
X |
|
Death Discharge |
X |
X |
X |
|
Discharge in Bankruptcy (in rare cases) |
X |
X |
X |
|
False Certification of Student Eligibility or Unauthorized Payment Discharge |
X |
X |
|
|
Unpaid Refund Discharge |
X |
X |
|
|
Teacher Loan Forgiveness |
X |
X |
|
|
X |
|
|
|
|
Perkins Loan Cancellation and Discharge (includes Teacher Cancellation) |
NO - Demands that you sign a “third party authorization.”: SSLH does not require a “third party authorization” for any client that does not require direct communication with a collection agency for loans in garnishment or default.
NO - Requests for your Federal Student Aid PIN.
#3 - SSLH requests verification of identity in order to verify the loan balances and lenders information. However the client is given the choice to login and download the loan information themselves.
#4 - If your loans are in Default - Unless you object, the loan holder will use the 15% IBR formula to determine your reasonable and affordable payment amount. This does not mean that you are eligible for IBR. You may be able to get into the IBR program, but only after you complete the rehabilitation program.
***Disclaimer from website and service contract***
SSLH is a private organization and is not a government entity. SSLH is a Document Preparation and Tracking Service. Our free Federal Student Loan Informational session will identify what Federal programs are available for you and does not constitute legal or financial advice. Our service is only for the Preparation & Tracking of your Federal Student Loan Consolidation Documents. Consumers may choose to complete their own consolidation documents based on the federal programs and are not obligated to use a third party resource such as SSLH. SSLH does not facilitate the negotiation of a debt, the settlement of a debt or the altering of a debt it’s services are only for the assistance and completion of federal student loan program documents. SSLH will not pay your student loans for you or on your behalf. Document Preparation Services are not available in some States. ***Results May Vary and are Solely Based on The Federal Consolidation Program You Choose.
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