Complaint Review: Sentry Van Lines Billings Montana - Billings MT

I hired Sentry Van lines(Phone #: (833) 270-5395,  Address: 1925 Grand Ave #127, Billings, MT 59102) to move my household items from Tomball TX(suburb of Houston TX) to Gilroy CA.  It has been a horrible experience right from the beginning.  The representatives of this company are experts at making false promises.  They will tell you anything to get your business.  Once I signed up with them, it has been nothing but a terrible experience.  The original quote given to me was about $1800.  Now they are asking for $3650 to deliver my stuff. 

The pickup from my house was scheduled on 11/21/2018.  A couple of days prior to the pickup, I received a call from Sentry Van lines, that the movers are going to pick up my stuff on 11/20/2018 instead.  I said to them that pick up on 11/20/2018 was not possible, because I will not be home and I had not signed up for  pick up on this day.  After  a long argument with the representative, he said that they will try to pick up on 11/21/2019 which was the actual pick up date anyways. The dates given to me for delivery in Gilroy, CA were 11/30/18 - 12/2/18.  I was going to be out of town 12/7/2018 - 01/2/2019.  When talking to the company I had expressed a concern that If they were unable to deliver on the dates mentioned above (11/30/18 - 12/2/18),  it would be a problem, as I was going to be out of town 12/7/2018 - 01/2/2019, and they said that it would not be an issue, because they have 30 day free storage that they offer, and my stuff will be delivered when I got back in town on 1/2/2019.  They did not deliver my stuff until December 6th 2018.  December 7th 2018, when I was leaving town, I got a phone call from customer service that when I come back on 1/2/2019 and they deliver my stuff there will be an extra $750 charge for storage.  Earlier, they had said that 30 day storage was free.  Also, the original quote given to me was about $1800, and when they came to pick up my stuff they increased the price to $2900.  So adding the $750 to the $2900 the move would cost me $3650 now.  Ever since I got back in town on 1/2/2019 , I have been calling them to have my stuff delivered and as usual they have been making false promises.  The following is the description of calls that I have made and what Sentry Van Lines has said to me in these calls.  These calls were made to Sentry Van lines Customer service (833)270-5395

-I called and talked to James on 1/2/2019 9:30am(PST).  He put me on hold, saying that he needed to talk to the carrier.  While, I was on hold the phone got disconnected. So,  I called back but no one answered.  I left a voice mail requesting a call back, but no one returned my phone call.  That same day, I called the other Sentry Van lines phone numbers I had and left them messages, but no one called back.

-I called and talked to James on 1/3/2019 at 8:30am(PST). He put me on hold saying that he needs to talk with the carrier.  He came back on line and said that I will get a call from delivery no later than tomorrow afternoon.

-I called and talked to James on 1/4/2019 at 12:41pm(PST).  He said that the carrier will call me no later than 5pm today to set up delivery.  No one called that day.

-I called and talked to James on 1/4/2019 Friday at 4:58pm(PST). James promised that he will confirm time for delivery this coming Tuesday.

-I called and talked to Dillon on 1/8/2019 Tuesday at 8:47am(PST).  I asked him for date and time of delivery as was promised to me by James in the previous call made on 1/4/2019 Friday at 4:58pm(PST).  He put me on hold to go talk to the carrier.  He came back and said that the carrier will call me by the end of the day today.  I told him that it was very difficult living with out furniture and house hold items.   By the end of the day no one had called me.

-I called and talked to Dillon on 1/8/2019 Tuesday at 4:00pm(PST).  He said that my stuff will be delivered in the next few days.  The carrier will call me tomorrow to set up time for delivery.

-I called and talked to James on 1/9/2019 at 9:37am(PST).  I complained that it has been a while since I have been calling and I really needed my stuff.  He said that he will call the carrier and get back to me.  He did not call back.

-I called and talked to James on 1/9/2019 at 2:41pm(PST).  He said that he still does not have a delivery date.  I told him that furniture was supposed to be delivered 11/30/2018 - 12/2/2018.  So it is well beyond 30 days.  He said that he is working with the dispatcher to get a hold of the carrier.

-I called and talked to Bonnie on 1/10/2019 at 8:39am(PST).  She said that they will deliver in the next couple of days.

-I called on 1/11/2019 at 11:49am(PST).  I was put on hold and then they forgot about me.  No one came back on line.

-I called and talked to Bonnie on 1/11/2019 at 12:01pm(PST).  I complained that in my previous call at 11:49am(PST), I was put on hold and I waited for quite a while and no one came back on line.  She had nothing to say about this.  I asked her about delivery of my stuff and she said that I will get a call from the carrier in the next few days.

Since 1/2/2019, I have not received a single call back from this company regarding non-delivery of my items.  Prior to signing up with this company, they were calling and leaving me messages all hours of day to get my business.