- Report: #1350055
Complaint Review: Sevan Skin Care - Santa Ana California
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Sevan Skin Care
PO Box 25380 Santa Ana, 92799-5380 California, USA
Phone:
888-380-1895
Web:
sevanskinserum.com
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Sevan Skin Care Mystere Eye Cream Fraud in inducement Unauthorized charges for additional products Santa Ana California
I was intrigued by an offer to try a free sample of Mystere Eye Cream. It was a free trial with just needing to pay for shipping. They offered the Sevan Skin Serum for the same shipping so I thought, why not? It was about $4.95 for each.
I saw the charges for shipping to my account which was fine. I received another box from the Company about three days ago, I was surprised because I did not order anything from them. I called them and they said I had signed up for a recurring shipment. I absolutely did not. In fact I thought it was curious initially when I did not receive an email confirmation from them after placing the order and confirming shipping address, etc. Now that I think aboout it, I probably was never sent anything because I woud have seen that they were signing me up for recurring shipments. I NEVER sign up for any recurring charges.
So I called and talked to them and asked to send it back and they said no. I continued to discuss it and let them know that I was not even using the product because it was damaging my skin. I had gotten really deep red sorta raw sploches on my face so I had stopped using it. The customer service individual went away and then came back and said they would refund for the second unrequested shipment.
I decided to go to my credit card to see what they had charged. It was $89.75 for PUREPIZZAZZ and $84.75 for UPIDVT*SHINYMYST. What I didn't know at the time is that they had also charged me for the free sample, they charged me $84.75 and $89.75 for the free sample. So, I called them back. I spoke to someone named Shasheen (sp?) who informed me that I was ony getting a refund for the most recent shipment, not the "free samples". I explained to her that I was getting credited for the recent shipment but wanted a refund for the first because it was damaging my skin and I was sending it back. She told me, after much requesting, that company policy is that there were no refunds after 30 days. I guess she didn't like my repeated questioning because she hung up on me.
So, not only am I shocked that they don't stand behind their product, they sign one up for recurring charges without your authorization and they hang up on you. I called my credit card company and they indicated that they had called the company before, and the company said they had authorization. Of course, what are they going to say? So buyer beware, they will charge you for things you don't want and your credit card company will not help. I saw another individual had posted with the very same issue. There is obviously a problem here, who can help?
1 Updates & Rebuttals
Alma
McAllen,Texas,
United States
Sevan skin care
#2General Comment
Tue, February 20, 2018
Acabo de leer donde estan comentando de lps excesivos cargos que hizo la compañia por un supuesto muestra por 4.98 y despues realizo los cargos de mas de 80 dlls. Y por una segunda envio de crema sin haberlo solicitado antes.. el texto abajo deacribe lo mismo que me hicieron a mi.
I just read where they are commenting on lps excessive charges that the company made for a supposed sample for 4.98 and then made the charges of more than 80 dlls. And for a second shipment of cream without having requested it before .. the text below describes the same thing that they did to me.
