AngryAtShea
California,#2Author of original report
Tue, May 29, 2012
Of course, after several calls, messages, and email attempts, this "Mark Brubaker" has failed to call me or email me back. Again, this just shows how shady Shea Properties is. Since he will not reply or try to resolve this issue, I suppose I will have to go the route with my Real Estate Attorney. I didn't want to go this route, however, I am sure this will be a slam dunk...especially after I prove the two letters that were sent to me on the renewal of my lease...
Shea Apartment Communities
United States of America#3REBUTTAL Owner of company
Thu, May 03, 2012
Again, we truly apologize that you feel you have been treated unfairly. We would like to sit down and discuss your issues further.
Please contact Mark Brubaker, Shea Apartment Communities Regional Manager, to further assist you in resolving this matter. He can be reached through email: [email protected] or phone: 949/389-7000.
AngryAtShea
California,#4Author of original report
Wed, April 18, 2012
In the 3.5 years, we had nothing but complaints with the management staff. Furthermore, when it came to renew the lease back in 2011, we received a letter from the office in May stating that we needed to make a decision by July 25th if we wanted to get the discount rent. However, on June 18th, we received another note that said that the office made an
error and we have until June 25th to make a decision when we already had a letter stating that it would be in July. Management said that they wouldn't accept the first letter and put pressure on us to make a decision in a week's time when we thought we had another month. Shea Properties and their practices are shady in nature. I have no problem
putting Shea on blast for all they wrong they do to their tenants. This will continue until our matter is resolved....
In regards to the additional money owed not being on the lease, YOUR agent Joe told us that the DEPOSIT would cover any damages for the exception if we "burned the place down." I asked if additional money would be required, he told us NO and the $199 covered it. Your agents and company are shady. Like I mentioned, I will continue to post and blog about your company's terrible antics until our issue is resolved....
Shea Apartment Communities
United States of America#5UPDATE Employee
Wed, April 18, 2012
Thank you for taking the time to share your feedback. I work for the Shea corporate office and have been in contact with the property staff and have drafted the attached response to your concerns. I would first like to thank you for living at City Lights Apartments for 3.5 years. Being such a longtime resident, you must have enjoyed your experience at the community so Im sorry to hear about your recent frustrations.
We take pride working for a company that supports their vision, mission and values and Honesty and Integrity are one of our core values so Im concerned that you feel that you were misled by our associates. At move-in, a lease is presented that outlines all the rules and regulations of the community. All new residents must read and sign this lease in order to move-in to the community. Our lease clearly states that deposits will be used toward any damages that are required to remedy the condition of the apartment or a residents rental account. The lease does not state that the deposit will be the only balance charged for damages.
Next, our leasing team and management associates abide by the rules set forth by the company and provide our residents with the highest standards in customer service. To ensure the quality of our service for current and future residents, we conduct regular secret shops which rate the leasing specialists customer service and consistency based on a set of standards determined by upper management and the property management industry.
In addition, we hire a third party company named SatisFacts Research LLC to conduct an annual customer satisfaction survey and City Lights was recently awarded a Superior Award by our existing residents. This is the sixth year in a row that City Lights has achieved this Superior Award and we are proud that our residents feel good enough about our property and service to rate us so highly.
Regarding your pre-move out inspection concerns, our service managers are upfront and fair. We will assess the condition of the apartment while a residents belongings are still in the apartment. Unfortunately we cannot always see all the repairs required during the preliminary inspection, unless something is brought to our attention. Residents are also afforded the opportunity to review the walk results prior to move out with our Service or Community Manager for a better understanding of our findings and expectations. In reference to the painting concerns, we do not typically charge for painting after two years of residency; this is the expected lifetime of the paint that was in the apartment when a resident moved in. However, if the property was altered and requires work above and beyond our paint standard (accent walls, for instance) a resident will receive charges for those excessive repairs. If a resident did not properly prepare an accent wall upon move-out, it may require additional painting, which will be charged back to the resident. Residents are responsible for returning the apartment in a condition similar to move-in, minus wear and tear. Accent walls are an exception to the standard paint expectation and are a modification that should be approved through the leasing office prior to the alteration.
Finally, we do require a 30 day notification when a resident decides to move-out. The daily rate can vary depending on which month a resident chooses to move-out. If we are pro-rating for a limited number of days in a given month, it would be automatically calculated by our software system for a daily rate, based on the monthly rent divided by the number of days in that month. This is standard practice.
We are always striving to create a long lasting relationship with our residents and stand behind our properties and the Shea Brand. If you are ever dissatisfied while you are living at one of our communities, I would recommend that you contact the Community Manager. If after you talk with the Community Manager, you are still dissatisfied, please contact our corporate offices at 949-389-7217 and our Property Administrator would be happy to assist you.
We truly appreciate your feedback and are always discussing changes to make Shea Apartment Communities a better place to live.