Had Shea (Silverback) move from our house to an apartment. Movers were curteous and efficient. The problem was with the owner (Jim) who was unethical in making an unauthorized charge to my credit card after the final bill was presented agreed to and charged. It seems he low-balls in quoting and sticks miscellenous charges outside of the invoice payment due. He makes unauthorized charges to the credit card for these miscellenous charges after you have paid the full amount due and the movers have left. Recommend satying away from this firm as you will experience many charges beyond what is presented....very unethical.