Complaint Review: Shelter Island Apartments - Las Vegas Nevada

This establishment claims to discard only perishables during a lockout. Unfortunately, on 12/2/16 I had the very unfortunate misfortune to find out this is true. Due to my personal health issues and recent surgeries I had to move there and became late. I called on 123/16 to inquire how much do I owe & to request my security box w/ my meds. I got the run around from desk Matt for a little while trying to get him to understand I had been without my meds & needed them. He placed me in hold again (after telling me the Mgr. said it would cost $250 to get my things when I asked to speak w/ the Mgr. he was now off the property) Ms. Hannah gets on the phone and I explain my situation to her she tells me there & was nothing she can do after I again tried to explain to her I hadn't my meds since Friday, I told her I already called my pharmacy and according to my ins co. they will not cover the cost of replacement meds since I just picked them up (early refill.) She wont listens tells me there wasn't anything like a black bag, satchel or pouch of meds in the unit &and she won't listen to me. Ms. Hannah continues to try to over talk me when I state to her you won't listen to me & I'm trying 2 explain where I left my security box which is black w/ silver accents around it. She again states in a demanding voice there's nothing I can do call me tomorrow.

As I began to say something she placed me on in hold & NEVER came back to the line. I stated in hold approximately 20mins before disconnecting. I called the facility Sunday as she stated was placed on in hold for 10mins before she came to the line and asked if I could come down to pick up my security box. At no time did she tell me I was picking up all my things without paying the lockout few. The last time it was discussed she asked me did I have at least $200 & I told her no I didn't get paid until Friday 12/9/16. I arrived at 1330 (because she said her maintenance staff leave between 1430-1500) and I told her I would be there at 1400. I get there I waited over 20mins before she came up & then was asked if I was driving I stated no (she knows personally I just had a hysterectomy & bladder repair surgery so I haven't been driving; we've personally talked about it) cause she's allowing me to get all my stuff cause she can't just let me get my medication. As I went through my returned items many items were not accounted for including my security box containing my meds (2 of which are narcotics that I disclosed to Ms. Hannah that's why I kept my meds locked up), my kIndle Fire HD, ipod, digital camera, basket full of new white towels, Air Force Ones (my son's), his brand new slippers, air mattress w/ pump in a box, 2qty ballerina slippers (1- black & 1-pink), Neck Headset Wireless Bluetooth, black purse containing my glasses, Verizon MiFi; Mobile Hotspot; $12 of floral hair accessories, my durable medical equipment, Rescue Essential MET Scissor Combo pack, dishes & pots, my son's thick insulated black sweater, all my personal hygiene care products (some brand new never opened seal still intact) used for prescribed my dermatology but not covered by ins.

I just dont believe the reasoning and excuse given is accurate. Nor do I believe the staff of this establishment throw out perfectly brand new cups w/ my company's logo or never used personal hygiene products or a fully never used laundry soap. I had baskets and storage boxes even if that was the case my powder laundry detergent was in a storage box where is the storage box. I had a storage box w/ travel hygiene care products in the closet where is the storage box if only the perishables were discarded. I have the same questions about my medical supplies (to clean my wounds & surgical sites) that are unaccounted for. They were in the closet in a gray basin on the top shelf. Neither my white or gray basins were returned. The white basin was in the sink w/ dishes in it.