- Report: #1471982
Complaint Review: Sinemia - Castro Valley California
Reported By:
peter -
Castro Valley, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Sinemia
Castro Valley, California, United States
Web:
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Sinemia Charged me for fees i didn't incurred Castro Valley California
Sinemia Customer service is awful.
1) They have had multiple errors processing online virtual payments via their credit cards. affected me from using my subscription as i would like to.
I let that go, i purchase there debit cards, hoping the errors will disappear.
2) I get the physical card, and yet some occassional errors still occurs when after using their app to select the movie i want to watch, i would proceed to purchase the movie at the online movie theaters like AMC or Century. Only to find out they say i have a misuse fees against my account, including my wife's account. I contacted their support via all sort of means, only to get no response, until i emailed all possible email contact, then i finally get [email protected] because it stated no replies only. It took me awhile to get the support email, otherwise it's just info.helpdesk.com, which is only found in your membership account online. Even when i submit that, no acknowledgement of my my request for help. You fill it out, and it just goes blank when you click send.
Anyhow, after getting a response from support because of multiple attempts, they accused me of failing 12 check-in subscriptions, when i have only been able to succesfully watch 3-4 movies. I have only been a member for 3 months, yet they said i have watch 12 movies already. My monthly subscription is 3 movies a month only. Do the math, it doesn't add-up.
Right now, i have a misuse fee they imposed on me and my wife's account of $16.54 (x2) because they said we failed to check-in using their required check-in app when i am at the theater, which i swear i did check-in.
If it's was really my mistake, i would own up to the terms and rules of the account, yet i asked for grace, thinking it was some fluke, they said no, because i have had 12 failed check-ins. AGain, i didn't even watch 12 movies thus far. Only 3-4 movies so far using my membership.
I asked for detail records of all my shows and failed check-ins, they simply ignore it and just insist i pay the fees before i can use my membership again. I would pay if that is what it takes, but i am also afraid they will do the same trickery stuff again. So, i am at last resort but to call my Credit Card Company
and cancel my membership and at least get some part of my unused already paid annual membership subscription.
